JBG Plumbing

Benjamin F.

Be careful of creative billing. 1.25 hours @ $99.50/hr magically turned into $264.00 in labor charges. Also discovered multiple problems with the work that was done - corner of the sink is bent, there's a gouge in granite countertop, and no sealant or putty around the faucet base plate which leaks.

Update a month later: They repaired the leaking faucet after 2 weeks, a phone call, and 2 emails, but denied responsibility for the damage to the sink. The $65 surprise additional helper fee was finally removed 2 days before the invoice was due, but they are still billing for 2 full hours instead of 1.25 (a 60% markup) despite no notification of that policy beforehand. They added a 30 day late fee after only 15 days, I think because the owner is all twisted about this review, and just now took it off a day before the invoice is due. I've paid them a small amount, the corrected labor rate and material costs minus my material costs for the sink and the countertop repair, but they are still responding with nothing but threats. And I am left back where I started - needing to buy a sink and pay someone to install it. Along with the possibility of a lien and a court dispute.

I cannot stress enough that this business should be avoided. There are plenty of other plumbers in town. JBG Plumbing is incompetent and dishonest.

Shannon W.

We've used JBG Plumbing on several occasions. They have always been very responsive and highly professional. They patiently answer all of my questions and have been extremely helpful and courteous. I highly recommend JBG Plumbing!

Shirley D.

We had a leaky toilet and they came and changed the ring on the bowl. That afternoon I noticed it was still leaking and called again. They came and changed the ring again. The next morning I noticed water on the floor again and called. They asked if I wanted someone to come out that day and I said yes since they hadn't repaired it the day before. He came and said the tank had a crack in it. He went to Lowe's and bought another toilet and installed it. I was stunned when I saw that they had changed over $400 for a service call. I called to ask about it and he said they charge that because it was a holiday. It was Friday and no one ever mentioned that to me. I told him that and he said he would check on it and call me back. No call back so I called again and they said they would check on it and give me a call back. It has been over a week and no surprise NO call. Never use JBG Plumbing again.

Janet M.

They fixed three of the four issues--one toilet still does not work right. The plumber was professional and efficient. But they replaced one small part in the shower which cost $160 just for the part. I would have asked about that, but I did not get the invoice until after I had paid. I should never proceed without asking for an estimate.

David M.

Reliable, timely, honest, fair price, professional, and dedicated to both their clients and community! What more could you want from any business/service provider?

For years now I've used JBG Plumbing for my primary residence, a residential remodel, and my business's buildout and continued plumbing needs. I wish more business conducted themselves like this one does.

There is no need to waist anymore time looking for a plumbing company to help you; you've found the right one here.

-David

Lyn D.

JBG Plumbing came out and after saying he unclogged the 2 sinks charged $239.00 but as the guy was driving down the street the sink filled up. We called them back but they still did not fix the clog. They would not fix the problem we payed for and would not refund the money for not fixing the problem. The good news is we called MAROON PLUMBING! They came out within 25 minutes and fixed the clog with professionalism and charged a very reasonable price. We will be calling them from now on. If you need a Plumber call MAROON PLUMBING!!!

Jenny D.

Very disappointed in the lack of professionalism and customer service in showing up for a repair project that I had scheduled 10 days earlier. I would recommend another plumber to take care of your projects in a timely, professional manner.

Jessica K.

Online bill pay! The guy came on time. Was very professional and explained what he was doing. He was thorough. They are my go to plumbers!

Dee K.

I am very impressed with JBG plumbing. We had an unknown leak causing wet carpet in our rental home. JBG came out immediately, diagnosed the problem and fixed it promptly at a very reasonable rate.

世和

I do not get what went wrong. I am a landlord, and they took 2 months for me to get an invoice. Kept calling every week after silence(not telling me if the job is done), and they acted like they never went to my property. Quote from the lady, "Are you SURE JBG plumbing?" Must have called 6 times and an email till they did something about it. When I got the invoice, it said my address is the tenant's address. Ummm hello, what kind of landlord lives with their tenant?

They better did a good job fixing the shower head pipe for my tenant.

Maybe their plumbing work is good, but their customer service is horrid! If you are a landlord, I would steer clear asking them for help. If you don't want to be honest with them hoping they forget to bill you, then go ahead and get the free plumbing.