James River Air Conditioning

Linda O.

We have used James River for many years. Our most recent experience was yesterday. We have had a maintenance agreement with them for years which has more than paid off. Yesterday ( a holiday weekend) our air conditioning stopped working. A tech was out within 2 hours. As with all of the technicians, Judy was professional and fast. Because we have a maintenance agreement, and the part needed was under warranty, it cost us nothing. We have had nothing but great experiences with James River Air. I highly recommend them.

Mark C.

Steer clear of this company. They sold me a new HVAC system with a ""No Hassle parts and Labor"" ten year warranty. The coil developed a leak and they said because I discontinued annual service with them that voided the warranty!! I'm going back to review any fine print, but this was definitely not made clear at any time during the sales or service process.

Karl S.

I'm extremely pleased with JRA. We have been using them for just over a year and they are great to work with. They're honest and very professional. I will continue to use them. All if their techs have been great and we really like the annual service program. We recommend them highly.

Pamela F.

Judy is professional, courteous and thorough. She addressed a rattling noise that has been prominent on my outside unit for several years. She is polite and friendly! And, she goes the ""extra mile"", my dog escaped the yard (not due to Judy, she was extremely careful & aware of his whereabouts) and Judy chased him and carried him home for me. She is professional, yet caring.

Elizabeth A.

These people have a devoted customer for life! We lost our heat and two techs, Brandi and Mark, worked to get us back in operation before a snowstorm. Big kudos to Jason Marsh in sales who coordinated the whole mess and arranged for parts and everything. When we get ready to replace he's the man. #1 on my list.

Jimmy P.

I called them because our gas furnace wouldn't turn on for the first cold nights of Fall. The tech came out and took a look and said the induction motor needed to be replaced and it would cost $1,500. He could get it down to $1,300 if I picked up the maintenance plan. I asked how much the motor was and was told it cost $989. I went on Amazon and found the exact same unit brand new with a warranty for $150! I was angry and told the tech to leave. He still charged $98 for the service call. I would not recommend them. I did the repair myself and the furnace works fine and it cost me almost nothing.

Vicki M.

James River, ROCKS! I have been a longtime customer of 11 years. They have always treated me with the best respect, promptness and service. I see people complaining but you know what, you get what you pay for. They may not be the cheapest (not the most expensive either) but they go ABOVE AND BEYOND. Two examples, when my furnace went out the City of Richmond wanted more work done on the vent chimney and James River relined at no extra charge so it could pass inspection. 8 years later, I just replaced my 22 year old AC and 19 year old hot water heater with them. Not only was their pricing amazing (hello warranty) BUT the new water heater made my tub pipes hammer and they came and resolved the issue again, for no extra charge. Which meant, cutting a hole in my wall and redoing my pipes. I love these guys, they have the best, kindest, knowledgeable people working for them. Frank, Micah, and the rest of the guys, you are the best!

Dave M.

I called for an estimate to replace a 20 year old compressor/air handler in our house. However, on reading the proposal form, I will not ever consider using this company. For anything.

Everyone seeking a bid from this company should read carefully the fine print on the back side of the proposal. First, every term of this agreement seeks to limit the obligations of the company to a ridiculous degree, disclaiming entirely any warranty whatsoever. Apparently the only way to get any warranty at all from them is to sign up for a service contract. They disclaim liability for any water damage (paragraph 11), so if they improperly install the condensate drain lines and they leak into your house, you're out of luck.

However, and most importantly, paragraph 12 of the proposal states that I, as the customer, will defend and pay any claim which is brought against them by a third party as a result of their installation. In other words, if a family member or a visitor to my house is harmed in any way by the equipment that they sell to me and install, then I have to defend James River, and pay off that claim. I, the customer, who paid them to furnish and install this equipment, am liable for the work that they did and the equipment they sold to me!!!

Here's the clause, verbatim: ""12. Third Party Indemnification. Customer agrees to and shall indemnify, defend and hold harmless Company, its employees and agents for and against all claims brought by parties other than the parties to this Agreement. This provision shall apply to all claims regardless of cause, including Company's performance or failure to perform and including defects in products, design, initial connection, inspections, tests, repair service, or non-operation of the Equipment, whether based upon active or passive negligence, indemnification, contributions, warranty, or strict or product liability on the part of Company, its employees or agents, but this provision shall not apply to claims or loss or damage solely and directly caused by an employee of the company while on or about Customer's premises.""

You are forewarned...

Stan S.

Stan and Jake just finished replacing our AC system - coil, outdoor unit, and some duct work. They worked hard, took care to respect and protect our home and things, and did excellent work. Their workmanship was the best I've seen.

Everyone we met from JRA since our AC froze up three weeks ago went to great lengths to explain our options and help us get our system going again with the things we needed but nothing more. Give them a call. You won't regret it.

John M.

Finally after going through many companies to get estimates on a new air condition package unit , I called James River Air for a second opinion. After watching Craig completely tear down my unit and show me in detail the problem, I decided to fix rather than replace the unit since it was less than 5 years old. Since the entire condensing coils had to be replaced due to a leak, I had originally figured the job would have been a risky proposition. But with a technician that is detail oriented and very thorough such as Craig I decided to take the risk. Well I am very pleased with that decision. Everything is working perfectly and my house is cooler than ever. I use to work with James River Air commercial division employees a few years back with very good results. I am glad to see their residential department is just as good. Congratulations on 50 years of quality service to the Richmond area!

PS Not sure what is going on here with reviews but please feel free to contact me if you are anticipating a repair and have questions. I will be glad to share my very positive experience with James River Air