James Brown Plumbing Heating & Air Conditioning

Glenn C.

Don't bother, just a waste of time. Had Scott to my house to give an estimate of pressure testing a radiant floor and re plumbing a small bathroom. I called three times over the following weeks and while his office staff was friendly and apologetic, I never got a quote.

Alix J.

Picking a home repair provider out of web listings can be a bit of a guess, but the Yelp reviews on James Brown Plumbing are exactly right. Prompt, affordable and experienced. Phil clearly knew exactly what to look for and was thorough and polite. I'm glad to have them stored in my phone for our next problem!

Lonnie C.

They took care of a plumbing job for me on a Holiday and had someone right over. Very friendly fellow they sent over too so I would definitely recommend them to others.
Thanks Guys!

Kristen B.

They saved the day for me. My faucet broke and they came out, were nicer than nice, told me it was really a minor repair - but I had purchased a new faucet so he installed it in less than an hour. Very pleasant to do business with - and almost 1/4 the price I was quoted by another highly rated local option. Will definitely call them the next time I need help :)

Stephen H.

Very positive experience with Jim brown plumbing. My 20 year old furnace stopped working earlier this fall, Scott gave me multiple options of what I could do, which I really liked. Plus he was not pushy with any of the options, he just gave me the cost/benefits of each options and let me make the decision best for my situation. I ended up replacing my furnace with one of the lower cost furnaces he showed me and he was able to replace it within a few days. I have had no problems since.

Cara B.

Recommended. Recently, our house suffered a frozen--and then ruptured--pipe in the basement. My husband called around to many plumbers, trying to get an estimate on what it would take to fix the one rupture in that one pipe.

Long story short, James Brown Plumbing was the only plumbing outfit that, over the phone, gave us a reasonable sense of what the repair might entail in terms of labor time (sight unseen, but we gave a detailed description). ALL of the other companies we talked with were maddeningly coy and downright evasive about their charges beyond the cost of the initial home visit/diagnosis. (Incidentally, my husband found that the price range for an initial visit by a Plumber was: $44 to $125. Some companies let you apply that charge to the cost of the overall repair. Some do not. Even so, that's quite a spread.)

The James Brown customer service rep (""April"") also gave us a solid answer on cost: $110 for the first hour, and then 25% of 110 for each 15 minute increment. Fair enough! She predicted the job MIGHT take about an hour or less. I understand it is impossible to know these things until the tech actually comes to the house. But she scored points for being intelligent enough to have a short, meaningful conversation about my problem and then to give me a conditional guesstimate. HIRED.

The owner, Jim Brown, showed up at the house within an hour or so and merrily fixed the pipe. No muss, no fuss. He even wrapped the repaired pipe with a length of coating, for safety. He was pleasant, professional, and a joy to do business with. The bill was exactly what April had predicted.

Thanks, James Brown Plumbing and Heating. We will tell others about you.

John B.

I'm blown away by the work that James Brown PHAC did for my family. We had some boiler issues on a Tuesday night that I called about. Wednesday morning Scott and his dad, James, showed up to take care of our problem. We had no heat or hot water. My wife, newborn daughter, and I were preparing to go a few days without because I assumed it would either take a bit for them to fit us in their schedule or there would be replacement parts needed. But they went so far out of the way to make sure we were comfortable immediately and now our heat and hot water are back within 16 hours of my initial call to Scott.

I'd seen James Brown PHAC's work before. It's a rare site to see a company take so much pride in their cleanliness and workmanship. They do work that will forever be hidden behind walls, but take as much pride as a finish carpenter! I look forward very much to them doing more work for my home and business soon.

Chris T.

I've used these guys about a half dozen times in as many years, and wouldn't think of calling anyone else. I recently had them do a commercial build out in a historic and historically neglected building. There were some challenges along the way and they couldn't have done a better job of adjusting to them. Great communication throughout the entire project.
I knew these guys were good, but it wasn't until other contractors on the project started pointing out some examples of their craftsmanship that I realized how good. I believe these guys care about and take pride in the work they do.

It's not even that job that inspired me to write a yelp review (something I've never done before). Two days before the bad storm rolled in last week, my heater (at home) broke down and I called them out. After an thorough assessment, I was given my options. The next day, I had a brand new unit in place and working like a charm!

Small details like laying down drop cloths and removing wet boots to keep our floors clean also make a difference.

Informed, experienced and professional craftsmanship is not easy to find nowadays, but you just have.

Ming P.

I really cannot speak highly enough about James Brown Plumbing.

My water heater was broken and it had been two tough winter days without hot water. With my lack of knowledge about the situation, I was very leery of getting ripped off even though I didn't have much of a choice at that point. I called 3 different plumbing services to quote the price for replacing the broken one with the exact same type new water heater, the price James gave me is much more reasonable than others. I also found James Brown Plumbing has many good reviews on Yelp, which turned out to be very accurate.

From the moment James came in, he told me he will take care of me and I felt totally confident he was going to be on it. They did an amazing job replacing my water heater and they also fixed the problem I had with my toilet. With a pleasant demeanor, they took care to do the jobs properly while respecting our home and us. Everything was cleaned and fixed perfectly, and is now better than ever.

If you want it done right, done professionally, and done expeditiously, call James Brown! I will certainly only use James Brown plumbing for all of my plumbing needs and issues from here forward.

Jeremy W.

Our AC broke while doing renovations on the kitchen and it happen on a 100 degree day in July. I called multiple vendors with only one calling back and asking questions - Steve from James Brown Plumbing. Instead of just coming out and charging a service fee, Steve asked some key questions and we identified it was just the circuit on the unit. I ran to get a new breaker and the issue was resolved. Not saying that it would always be a free consultation, but this was a great experience and suggest calling them for any HVAC issue first.