Jake the Plumber

Carol W.

I had a complete bathroom remodel about 6 years ago. A few weeks ago, the faucet on my shower became very difficult to turn off. I called Jake the Plumber because of the favorable yelp reviews. It took 5 days to get an appointment. The gentleman who came out was very pleasant. However, after 2 hours, I was told that I needed a brand new faucet, because of corrosion. Two hours (and almost $900 later) my faucet was replaced by an ugly delta faucet with a ""heat control setting"". Well, the heat control works SO WELL that ever since I have not been able to take a hot shower. At full blast I get slightly warmer than tepid, and water pressure seems diminished. Was disappointed to say the least

Tj P.

Called and set up an appointment to replace an outdoor faucet with Jake the Plumber after reading positive reviews online. The owner called and said they had to reschedule due to a medical emergency with one of his plumbers. He apologized profusely and said that they would make it right, which they did. Work was scheduled for the next day, done quickly and professionally. It's rare to see a business that is so conscientious about keeping appointments and being professional. From my first call to plumber cleaning up after work was done, everything was professional. Jake is now the plumber in my contacts.

Kris C.

We thought we had a water leak in our hot water heater (HWH) last Friday. We checked into a few plumbers and decided to get a quote from Jake The Plumber.

I'd read, and discovered by phone message at the shop, that I could send messages and photos for a quick estimate for replacement if needed. I sent my info and photos of the HWH currently in my home.

Within eight minutes, Deb responded and asked for some more specific details. After sending all my HWH details, she advised a plumber would contact me by phone with an estimate based on my HWH and needs.

That same afternoon, one of the plumbers called and left me a detailed message with an estimate and timeframe. Jake the Plumber was very prompt and responsive to my inquiries.

Although we discovered we didn't have a leak (condensation due to extreme weather), we appreciated the prompt response from both Deb and the plumbers. We would consider Jake for any plumbing needs in the future for sure!!

Kimberly H.

Most excellent and efficient service. They managed to show horn the repair of my leak into their already full schedule. Stewart was friendly and took care to avoid increasing the mess the leak had caused. He explained what needed doing and was clear on the cost. He also shared tips on how to avoid a repeat of the situation. I recommend Jake the Plumber wholeheartedly.

Meng H.

Needed repair work for a leak in copper piping. Was able to accommodate same day service and within a few hours of calling, technician showed up and completed the task.

Kudos to Andrew, was very polite and even took off his shoes when entering the home. It's the small gestures that are important. I felt that was very courteous of him to do so.

Will recommend Jake's and will use them again.

Amy N.

I had a new water heater installed by Jake the Plumber. They did the job the day after I called, which was great since my 30 year old existing one was leaking and I was going out of town. Stew did a great job, and the price was reasonable. Highly recommended!

Jon B.

They did a great job clearing my drain but left my cabinet sticking out of the wall. I had moved it out before they came so they could access the hose clamp to get at the drain and it was just put back together sticking out of the wall. Called to get it fixed, was declined.

Lea S.

What began as a frustrating experience turned into excellent customer service. Long story short, Adam at the office was very helpful and professional. My money was 100% refunded. I'll consider them in the future for any plumbing needs!

Evin S.

Monday night... No hot water.
Tuesday morning... Yelp! Help! I need a plumber. ?Jake the Plumber had good reviews and seamed like a real person... (and a real plumber)! They answered the phone and had a plumber willing to stay late to so we could have hot water back on today. I didn't expect same day service, but you never know how much you need bad you need a hot shower, till it's cold! Price was about $1200, which included the water heater , permits, removal and disposal of the old tank. I wouldn't say cheep... but I feel like they did a good job, at a fair price. Plumbing sucks!

Tyler F.

Had my boiler serviced by Kelley from Jake the Plumber today...very happy with his work, and with the overall experience with Jake the Plumber!

Kelley was very friendly and knowledgeable, and didn't seem to mind me being around, watching and learning...educating me a bit, answering questions. Also very friendly with our kids. Got our boiler back up and running after some efficient troubleshooting.

After having called around to a lot of the other plumbing and heating companies, I was very turned off by the few bigger ones charging a hefty service call / travel fee (ranging from $68 to $149)...just to come out to see what's wrong / give you a price!...and then hearing in reviews they quote very hefty, flat-rate, non-transparent fees. I liked, first off, that Jake the Plumber charges hourly -- then you know how the pricing works before getting into it...and, for me, I don't mind being around to make sure they work efficiently, not working up the clock.

To that end, I REALLY liked that they gave me the option to text or email photos of my boiler / the issues needing addressed, and Kelley was able to call me the evening before service to ask me more detailed questions and get an idea of what was up, giving me a ballpark range of how many labor hours the job should cost. They do have a $68 travel fee (halved when you commit to service)...but with that call from Kelley, I at least had an idea of what I was getting into -- enough to feel comfortable committing with the travel fee beforehand.

He was running a little bit behind schedule after having to track down a unique part for my boiler but called before he was actually late to let me know, so I was never wondering (all fine with me).

The only thing I would suggest / appreciate in the future using Jake the Plumber, is that they have a detailed list of parts on their invoices -- was left to Kelley's memory when I asked him how much all the parts were. But, all sounded about right, so I took his word for it.

Very happy...boiler's running better than ever! Thanks again, Kelley!

Will definitely use one of their free quote Friday's for a new sump pump quote in the near future!