Jake the Plumber

Amy N.

I had a new water heater installed by Jake the Plumber. They did the job the day after I called, which was great since my 30 year old existing one was leaking and I was going out of town. Stew did a great job, and the price was reasonable. Highly recommended!

Jon B.

They did a great job clearing my drain but left my cabinet sticking out of the wall. I had moved it out before they came so they could access the hose clamp to get at the drain and it was just put back together sticking out of the wall. Called to get it fixed, was declined.

Lea S.

What began as a frustrating experience turned into excellent customer service. Long story short, Adam at the office was very helpful and professional. My money was 100% refunded. I'll consider them in the future for any plumbing needs!

Evin S.

Monday night... No hot water.
Tuesday morning... Yelp! Help! I need a plumber. ?Jake the Plumber had good reviews and seamed like a real person... (and a real plumber)! They answered the phone and had a plumber willing to stay late to so we could have hot water back on today. I didn't expect same day service, but you never know how much you need bad you need a hot shower, till it's cold! Price was about $1200, which included the water heater , permits, removal and disposal of the old tank. I wouldn't say cheep... but I feel like they did a good job, at a fair price. Plumbing sucks!

Tyler F.

Had my boiler serviced by Kelley from Jake the Plumber today...very happy with his work, and with the overall experience with Jake the Plumber!

Kelley was very friendly and knowledgeable, and didn't seem to mind me being around, watching and learning...educating me a bit, answering questions. Also very friendly with our kids. Got our boiler back up and running after some efficient troubleshooting.

After having called around to a lot of the other plumbing and heating companies, I was very turned off by the few bigger ones charging a hefty service call / travel fee (ranging from $68 to $149)...just to come out to see what's wrong / give you a price!...and then hearing in reviews they quote very hefty, flat-rate, non-transparent fees. I liked, first off, that Jake the Plumber charges hourly -- then you know how the pricing works before getting into it...and, for me, I don't mind being around to make sure they work efficiently, not working up the clock.

To that end, I REALLY liked that they gave me the option to text or email photos of my boiler / the issues needing addressed, and Kelley was able to call me the evening before service to ask me more detailed questions and get an idea of what was up, giving me a ballpark range of how many labor hours the job should cost. They do have a $68 travel fee (halved when you commit to service)...but with that call from Kelley, I at least had an idea of what I was getting into -- enough to feel comfortable committing with the travel fee beforehand.

He was running a little bit behind schedule after having to track down a unique part for my boiler but called before he was actually late to let me know, so I was never wondering (all fine with me).

The only thing I would suggest / appreciate in the future using Jake the Plumber, is that they have a detailed list of parts on their invoices -- was left to Kelley's memory when I asked him how much all the parts were. But, all sounded about right, so I took his word for it.

Very happy...boiler's running better than ever! Thanks again, Kelley!

Will definitely use one of their free quote Friday's for a new sump pump quote in the near future!

Chris M.

We are in the market for furnace repair and or replacement and I contacted Jakes, they responded immediately and were very professional and helpful. Unfortunately my job is urgent and they did not have a tech available (busy time of year) but I want to give them five stars for promptly and professionally responding to me. None of the other companies I contacted have responded to me yet, and I sent out my inquiries over 2 hours ago.

Barry M.

We were in dire straits with temps and humidity ready to climb sky high and our AC on the fritz. Kelley from Jake the Plumber came same day! He was knowledgeable, friendly and was able to do complete diagnostics that led to figuring out the issue (in time for the heatwave!). He also helped us with info about our heating system that will mean we'll not run into problems this winter. Beyond the call of duty but he was happy to be helpful about that, too, since he was here and seeing the system. We're definitely going to make Jake our go-to for heating/AC and plumbing issues.

Brian N.

Third rate operation.

Had a leak on a bathroom sink where the hot water fixture and supply meet at the back of the pedestal sink.

Plumber diagnosed and said he would recommend replacing the entire supply lines and I also said if he was going to do that to also replace the shutoff valves as they are old.

First, these guys don't carry much in the way of parts on their trucks. The plumber had to make two trips to the plumbing supply company, which they charge you for to the tune of $170+/hour to pick up some braided supply lines and shutoff valves. The first trip took about 45 minutes. The second trip was required because he said they gave him the wrong part and he would not charge for that trip. Funny thing is that trip only took about 15 - 20 minutes.

He came back, said all was fixed, took my $386 payment and left without ever checking if the leak was still there. By the time he started to pull away I checked the sink and discovered it was still leaking.

Was able to get a hold of the company and they sent him back. He looked at it and said, oh yeah, that leak is coming from the fixture as if to blame me for not knowing. He said I needed either new hot and cold fixtures (handles, valves, etc) or a new sink altogether, or both. Had he correctly diagnosed this the first time I would have stated I will have to weigh my options, here is your $60 trip charge, thank you very much.

Instead, he wanted to charge me again to fix what he couldn't the first time.

To the company's credit, a manager called and after a lengthy conversation refunded all the labor ($296).

Craig A.

Very nice! I scheduled a new water heater to be installed by Jake's however I got lucky and fixed my water heater myself by getting a new sensor and resetting the unit. I had a different company come out originally but they couldn't do what I did ((?????)). I called Adam at Jake's to cancel the install and ""no problem"". By the way Jake's was $400 less expensive than the other company!

Jackie C.

Left msgs to request service. Nvr ret'd calls, even to say Too busy to take on new work. Have come to expect w/contractors in recent years.