Jacuzzi Bath Remodel

James R.

This is about their commercial. Please remove that woman in the green dress in your add because it is so annoying when she screams about a new bathroom shower renewal. That is not necessary. I turn off your commercial every time it comes on because of her.

Lil C.

Whatever you do, do not sign up at Costco for a ""free"" consultation with this company. They call you incessently and at all hours. At night, early morning at 7:30 AM etc.. If you see a 480 area code and you've spoken to this company and they don't leave a message, it's probably them. I have blocked over 5 different numbers and they are pretty relentless. I got yet another call this morning and when I told the girl I was no longer interested and that I found another company, she hung up on me. I looked at all their reviews and decided against using them from all their complaints about shoddy work. So I dodged that bullet, now if they would just quit calling....

Anthony M.

Paul Coffey and Hiroki were fast, friendly and did an excellent job. Very happy with the service and product.

Earl G.

They like to leave knocking in your walls from water hammer without ever fixing the issue. I have had problems with this since day one of installation. It has been six months and they refuse to fix the problem. Jacuzzi says it is not their fault, even though the knocking is centered around my master shower.
Their self engineered valves are faulty and let cold water through at the hottest temperatures. You can never use the shower to its full potential since you only get warm (hot and cold mix) water at the highest temp setting
The showers are not worth the money paid

Angelina A.

I watch 30 minutes of these ads, repeating, on HGTV, and I hated it. It was horrible. Just the same thing repeating over and over. And it cost a lot of my time.

Marsha T.

I contract with Jacuzzi Bath Remodel through Costco on
4/1/2024. The installation date was set for May 8th. I
contacted my salesperson and customer service at Jacuzzi
prior to the installation date and was told that everything
was ready, and the installation date was still May 8th. The
installation crew would be there at 9:00 am. On the 8th, no
one showed up and I finally called at 9:45 and was told the
shower pan had not arrived, and I would be contacted with a
new installation date. I contacted my salesperson who said
they did not have the materials to make my shower pan and
had no idea why I was not contacted. I called on the 7th and
they confirmed my appointment. I took a day off work for
the installation. They had new systems and having
difficulties getting information on the status. It was on
excuse after another with no resolution. Unless I call, I do
not receive any communication from Jacuzzi. I called on
June14th and was told the pan had been made and they
would know on June 17th whether it arrived. Again, no call
and still waiting for confirmation of what is going on. I have
asked for a manager to call and spoke with Robert who was
supposed to call me on each Tuesday to provide a status.
Only call was on June 4th. I am waiting on the parts to get
the shower installed but other customers need to be aware
of the missed promises and lack of communication from
Jacuzzi.

Sharon B.

$2OK for JUST a shower remodel in a guest bathroom? The salesman Josh, spent time calculating, but never showed me the breakdown of pricing, and when I told him that was almost the cost of a kitchen remodel he went into ""you're not worth my time mode"" throwing lines at me like ""Well, not everyone is a Jacuzzi customer,"" and, ""Obviously you're not even prepared to make a decision on this today."" BUT! If you sign up today, they will miraculously take almost 4K off the price. RUN AWAY from this company. What a total waste of 90 minutes. Hard to believe they are contracted with Costco.

Stacy B.

We used them to replace a bathtub with a new shower for our homes. Overall we are happy with the job they did for us and the new shower looks great. They were able to finish the job quickly, about a day, and their installers were very nice and cleaned up the bathroom and the surrounding areas before completing the job. They were slightly higher in price than the other company we spoke with but it was nice they were in and out of the house so quickly.

Aj L.

HORRIBLE
Super expensive thru Costco
150% over the market pricing
They overpromise everything
Sales people are scam artists
Promise 6 weeks and after 16 weeks still NO Shower
Parts have to be reordered multiple times
DO NOT USE
Horrible communication
They ignore your phone calls

Jeff R.

Shame on Costco for using such a poor vender to represent their company. From contract signing it took almost 3 months for the install. Paid a premium price and expected Costco quality. Just like others have mentioned, wrong materials and accessories were on the order. Took weeks of my personal follow-up to get the right items. City inspector never showed up. I still have a patched hole in a bedroom wall waiting and waiting for them to repair. Also, have YET to receive my Costco gift card. DO NOT USE THESE CLOWNS FOR YOUR BATHROOM REMODEL. RUN AWAY!!!