Jacuzzi Bath Remodel

Glen F.

They install in one day but have subcontractors that follow them ""repairing and readjusting ""mistakes they have made on the one day install. So, it goes on for a while. After they repaired and painted a wall. returned to fix the hot water and pressure. apply the nonstick bottom and replace a faulty shower head. After that the job was done it looked good. However, I'm having a problem with the non-slip surface they put it (after the fact) is yellowing within the first few months. We just wanted some advice. I and my spouse have called at least a half a dozen times with not a single call back. (I'm starting to think they black balled us). We just wanted the best, and expected more out of someone that probably just bought the name ""Jacuzzi"". Which makes me wonder about the ""Life Long"" guaranty? If they show up, I'll let you know..

Kortney K.

DO NOT USE THIS COMPANY!!!! Before installation the customer service is great and they return phone calls, once installation is complete you can't get anyone to return a call. Part of our contract was to receive a Costco gift card which 8 months later we are still trying to get. They broke our window during install and are supposed to give us $1500 towards the window which we still can not get. I've probably left 20 messages over the last couple of months and emailed with no response.

Cody C.

We had multiple issues with our shower now which they've come out to fix only to make worse. When calling ""Josie"" our rep, she is reluctant to answer phones and avoids call backs. Spoken with multiple installers now and all say the customer service side is the worse. AVOID this company at all cost. The price is not worth the hassle, you can pretty much forget the lifetime guarantee with the service that we've received.

Rhonda J.

I would give a zero if I could. Nothing but issues from start to finish including breaking floor
tiles in my bathroom. Had to return numerous times to fix issue last installer created.
Office manager felt bad and said she would talk to manager about getting me a discount
and would call me back. Instead they turned it over to a collection agency. You may as well
call Angie's List and roll the dice.

James M.

Our ""one day remodel "" became 8 months after 3 of 4 bathrooms were done so poorly they had to be ripped out and redone. Company dragged its feet for months waiting on approval for the redo. Drywall was damaged and never repaired. Shower doors took another 2 months to come in and had gone up $1000 in price while waiting for the redo. Wished we had never done it.

Connie B.

3 times more expensive than anywhere else. The salesman was very high pressure. Even tho as soon as he told me $15,000 and I told him that was way over my budget, he wouldn't leave and kept pushing me. For that kind of money I could build a whole bathroom. I just wanted to replace the shower

David N.

So their advertising on tv states they waive installation cost as the salesperson slid a $27K quote across my kitchen table! I said what's the price removing the installation? He said that's it
""Nothing is free"" with a sh$t eating grin. I chose to get a quote from them because they are a preferred vender of Costco. Costco will be made aware of their shady business practices and hopefully loose their prefered vender status.
I DO NOT RECOMMEND Jacuzzi Bath!

Joy W.

After 7 months & involving 3 various organizations to get out of the contract & get all my money back, I WOULD NOT RECOMMEND JACUZZI BATH REMODEL. My opinion - they take advantage of of older folks. I had to hire a completely different company to do my plumbing & also an excellent person to do my tiling.

Rick H.

We were very pleased with the professionalism and the politeness of the installation crew that did our walk-in shower remodel on October 16 through October 18. Yes, it took them two and a half days, some of which was a result of our unwillingness to have them here before 9 a.m. or after 5 p.m. But most of the ""excess"" time (beyond their promised ""same day"" installation) was a result of apparent problems they were having and the fact that their initial installation of the new plumbing resulted in some damage that they were not capable of correcting the same day. And, upon a quick look at the results, we were pleased.

BUT, upon closer inspection after the 24 hour ""wait to use"" period, we noticed that the sliding glass door frame was note square within the enclosure and that the door was not square within the frame. This caused a situation where, if the door was completely closed, the two plastic vertical strips between the sliding door and the stationary glass would not meet properly, allowing an opening about a foot high at the bottom, through which water can easily get out on the floor. The only way to get the plastic strips to meet properly is to leave the door slightly open, which leaves a space at the top of the door where water can get out.

This is bad enough, but what is completely infuriating is the unwillingness of the ""Customer Service"" team to contact us. Twice we have been told that they would get back to us with ""X"" days, and twice they have failed to do so.

We will be contacting the AZ Registrar of Contractors.

Jamie B.

Please do not use Jacuzzi Bath Remodel!! If you think you are paying top dollar for quality and level of service, you will be extremely disappointed. Besides the sales process, nothing else went smoothly. We are still left with 3 bathrooms that are not finished 2 months after the installation process began. We wish we could go back in time and take our business elsewhere. It was the worst decision we ever made!!!