Jacuzzi Bath Remodel

Tony N.

Quality was not as expected nor sold to me by the salesman. I was told walls would be plumb, not even close as glass people had to make adjustments to glass door to keep is from furthering a scratch in the wall when the door was opened and closed. Glass people had to apply extra silicon on the other wall to make a seal. What was I to do as I wasn't willing to wait for them to rip it out and redo it, it already took months to get it done in the first place. They damaged tile in my bathroom and damaged grout lines. The installers were not gentle on the floor. Just because they covered it with a cloth/sheet, doesn't mean it can't still be broken. What a shame. Now I'm trying to find someone to fix my broken tiles and grout lines. For a little bit more money, I could have went with a custom tile shower. Lesson learned. Don't pay their price, even if it is cheaper, as you'll get cheap labor and it's not worth the value. I can't believe Christina is supporting this product.

While I understood the glass would take some time, I wasn't expecting 6 weeks without being able to use my shower. Ridiculous.

Connie K.

We spoke to a rep from their company out at the Market in E Mesa a couple of weeks ago. We told him we would speak to someone on the phone and then decide if we were going to make an appointment. A few days later a person from their company called to confirm our appointment they said we made which we did not. I told her I was at work and if they wanted to discuss setting up a real appointment I would be willing to do that. She then says so you want to cancel the one you made for April 12th at 1030 am. Again I told her we did not set up an appointment as My husband and I both work full time and the appointment would have to be after 530 pm or Sat. She then stated that she would reschedule to which I said how can you reschedule if we never made an appointment. I told her I was at work and they could call back any evening. They did not call in the evening but continued to call me multiple times a day while I was at work. I text them and told them to put me on their DO NOT CALL LIST. I also spoke to a gentleman from their company and told him the same thing. He tried everything in his power to get me to reconsider and I told him NO and to please put me on your DO NOT CALL LIST. He said he would but he clearly did not as the calls continued to come in until today when I just blocked their number. Not good customer service.
I wrote this review and then before I posted it I read some of the other reviews. YIKES!!!

Clair M.

I called the 800 number because I wanted a new shower unit. The salesman wasted time telling me about the company. He then went on to tell me about all the options ""the others"" sold. I cut him short and he finally measured, showed me samples, etc. When we got to pricing, there were three: 1) today only price which would include a senior discount and advertised on TV discounts; 2) TV discounts but no senior discount (about $2000) more than #1); and 3) price in the next year. Option #2 was nearly $20,000. The TV woman might think that is reasonable. I did not, nor did I like not getting a senior discount. His general attitude and unwilliness to negotiate (and the price) convinced me to go elsewhere. I now have a beautiful new shower unit that cost $10,000. Contrary to what Jacuzzi told me, the unit and labor to fix any problems are both included in the warranty on my new unit.

Don't pay extra for the name! Shop around at other places before you get major work done.

Debbie A.

Our shower was due to be installed on January 2nd. The installers arrived at our home and began opening up their work truck. The men stood at the truck for a moment then came back to the bathroom with a measuring tape. It was shortly thereafter they informed us that the wrong measurements had been written down on the installation order. They said a 65"" pan had been ordered and delivered instead of the 55"" pan needed to begin the project. This was the beginning of a domino effect, including unanswered calls from the Customer Service department, the wrong doors being ordered, damaged and reordered, and appointments made and then cancelled by them. Finally, on March 7th, the correct doors were installed and the installation was finally completed.

This has been a nightmare. What was supposed to be a two-day job ended up being a three-month job. We have told our friends and family about this and have recommended they look at other companies if they wanted a bathroom remodel done. We have another bathroom that we want remodeled, but based on this experience, it will not be Jacuzzi Bath Remodel of Arizona who will be doing the project.

Connie C.

shame on me for reading reviews on our Jaccuzi Bath Remodel. What a mistake and waste of money. Our end walls do not match each, one is longer than the other. Poor work, missing caulking, glue on glass.
Maricopa County post inspection
pointed out numerous flaws.
Have called Jaccuzi Customer Service 4 times with no call back.
What a horrible company to deal with.
This company is close to a Scam.

Buyer Beware!!!

Jackie A.

1 star

The absolute worst experience we've had with any company. Thought we were working with a reputable, well known company, assured all employees were bonded & background checked. Promised one day installation and that customer service was excellent; great news! The experience was anything but great; it was a total nightmare. After six weeks the project was not complete and they had to redo the shower install. My house was left with debris everywhere and glue on my carpet. I had jewelry stolen, filed a police report and turned in a claim with my insurance company. NO ONE from the company responded to my phone calls, emails or texts. Police were able to recover some but not all of the jewelry as some items had already been melted down. Literally no customer service at this company; I would discourage anyone thinking of doing business with Jacuzzi Bath Remodel of AZ.

Glen F.

They install in one day but have subcontractors that follow them ""repairing and readjusting ""mistakes they have made on the one day install. So, it goes on for a while. After they repaired and painted a wall. returned to fix the hot water and pressure. apply the nonstick bottom and replace a faulty shower head. After that the job was done it looked good. However, I'm having a problem with the non-slip surface they put it (after the fact) is yellowing within the first few months. We just wanted some advice. I and my spouse have called at least a half a dozen times with not a single call back. (I'm starting to think they black balled us). We just wanted the best, and expected more out of someone that probably just bought the name ""Jacuzzi"". Which makes me wonder about the ""Life Long"" guaranty? If they show up, I'll let you know..

Kortney K.

DO NOT USE THIS COMPANY!!!! Before installation the customer service is great and they return phone calls, once installation is complete you can't get anyone to return a call. Part of our contract was to receive a Costco gift card which 8 months later we are still trying to get. They broke our window during install and are supposed to give us $1500 towards the window which we still can not get. I've probably left 20 messages over the last couple of months and emailed with no response.

Cody C.

We had multiple issues with our shower now which they've come out to fix only to make worse. When calling ""Josie"" our rep, she is reluctant to answer phones and avoids call backs. Spoken with multiple installers now and all say the customer service side is the worse. AVOID this company at all cost. The price is not worth the hassle, you can pretty much forget the lifetime guarantee with the service that we've received.

Rhonda J.

I would give a zero if I could. Nothing but issues from start to finish including breaking floor
tiles in my bathroom. Had to return numerous times to fix issue last installer created.
Office manager felt bad and said she would talk to manager about getting me a discount
and would call me back. Instead they turned it over to a collection agency. You may as well
call Angie's List and roll the dice.