Jacuzzi Bath Remodel

Debbie A.

Our shower was due to be installed on January 2nd. The installers arrived at our home and began opening up their work truck. The men stood at the truck for a moment then came back to the bathroom with a measuring tape. It was shortly thereafter they informed us that the wrong measurements had been written down on the installation order. They said a 65"" pan had been ordered and delivered instead of the 55"" pan needed to begin the project. This was the beginning of a domino effect, including unanswered calls from the Customer Service department, the wrong doors being ordered, damaged and reordered, and appointments made and then cancelled by them. Finally, on March 7th, the correct doors were installed and the installation was finally completed.

This has been a nightmare. What was supposed to be a two-day job ended up being a three-month job. We have told our friends and family about this and have recommended they look at other companies if they wanted a bathroom remodel done. We have another bathroom that we want remodeled, but based on this experience, it will not be Jacuzzi Bath Remodel of Arizona who will be doing the project.

Connie C.

shame on me for reading reviews on our Jaccuzi Bath Remodel. What a mistake and waste of money. Our end walls do not match each, one is longer than the other. Poor work, missing caulking, glue on glass.
Maricopa County post inspection
pointed out numerous flaws.
Have called Jaccuzi Customer Service 4 times with no call back.
What a horrible company to deal with.
This company is close to a Scam.

Buyer Beware!!!

Jackie A.

1 star

The absolute worst experience we've had with any company. Thought we were working with a reputable, well known company, assured all employees were bonded & background checked. Promised one day installation and that customer service was excellent; great news! The experience was anything but great; it was a total nightmare. After six weeks the project was not complete and they had to redo the shower install. My house was left with debris everywhere and glue on my carpet. I had jewelry stolen, filed a police report and turned in a claim with my insurance company. NO ONE from the company responded to my phone calls, emails or texts. Police were able to recover some but not all of the jewelry as some items had already been melted down. Literally no customer service at this company; I would discourage anyone thinking of doing business with Jacuzzi Bath Remodel of AZ.

Glen F.

They install in one day but have subcontractors that follow them ""repairing and readjusting ""mistakes they have made on the one day install. So, it goes on for a while. After they repaired and painted a wall. returned to fix the hot water and pressure. apply the nonstick bottom and replace a faulty shower head. After that the job was done it looked good. However, I'm having a problem with the non-slip surface they put it (after the fact) is yellowing within the first few months. We just wanted some advice. I and my spouse have called at least a half a dozen times with not a single call back. (I'm starting to think they black balled us). We just wanted the best, and expected more out of someone that probably just bought the name ""Jacuzzi"". Which makes me wonder about the ""Life Long"" guaranty? If they show up, I'll let you know..

Kortney K.

DO NOT USE THIS COMPANY!!!! Before installation the customer service is great and they return phone calls, once installation is complete you can't get anyone to return a call. Part of our contract was to receive a Costco gift card which 8 months later we are still trying to get. They broke our window during install and are supposed to give us $1500 towards the window which we still can not get. I've probably left 20 messages over the last couple of months and emailed with no response.

Cody C.

We had multiple issues with our shower now which they've come out to fix only to make worse. When calling ""Josie"" our rep, she is reluctant to answer phones and avoids call backs. Spoken with multiple installers now and all say the customer service side is the worse. AVOID this company at all cost. The price is not worth the hassle, you can pretty much forget the lifetime guarantee with the service that we've received.

Rhonda J.

I would give a zero if I could. Nothing but issues from start to finish including breaking floor
tiles in my bathroom. Had to return numerous times to fix issue last installer created.
Office manager felt bad and said she would talk to manager about getting me a discount
and would call me back. Instead they turned it over to a collection agency. You may as well
call Angie's List and roll the dice.

James M.

Our ""one day remodel "" became 8 months after 3 of 4 bathrooms were done so poorly they had to be ripped out and redone. Company dragged its feet for months waiting on approval for the redo. Drywall was damaged and never repaired. Shower doors took another 2 months to come in and had gone up $1000 in price while waiting for the redo. Wished we had never done it.

Connie B.

3 times more expensive than anywhere else. The salesman was very high pressure. Even tho as soon as he told me $15,000 and I told him that was way over my budget, he wouldn't leave and kept pushing me. For that kind of money I could build a whole bathroom. I just wanted to replace the shower

David N.

So their advertising on tv states they waive installation cost as the salesperson slid a $27K quote across my kitchen table! I said what's the price removing the installation? He said that's it
""Nothing is free"" with a sh$t eating grin. I chose to get a quote from them because they are a preferred vender of Costco. Costco will be made aware of their shady business practices and hopefully loose their prefered vender status.
I DO NOT RECOMMEND Jacuzzi Bath!