Jacobs Plumbing and heating

Rosalind C.

The first plumbing Co my home warranty called spent 2 weeks changing the day and time of my appointment.
Jacob's Plumbing and Heating responded to my request right away, and sent Manny to repair my very leaky faucet. Turned out that my faucet was broken not only on top but was leaking underneath as well.
Manny left and quickly returned with a new faucet which he installed efficiently.
He was polite and very knowledgeable.
I think very highly of Jacob's Plumbing and Heating and recommend them whole heartedly!

Brian J.

There's a consistent pattern with this company, rude, unprofessional, and subpar service. After smelling gas from a wall furnace I contacted the Gas Company whose leak detector identified a leak and they turned off the gas. As part of my home warranty plan, Jacob's was assigned to do the work. They had originally installed the furnace just a few years prior and it took them weeks to make the installation. Fast forward to the new issue and the first time they came out I was told they didn't ""smell"" any gas! What the heck? Smell, how about using a detection device. When I returned a week later to the vacant property, the pilot was on and the gas smell had returned. I asked them to come back and correct the issue. When they arrived the second time the owner or whoever answers the phone said this time there was a slight hint of gas, but nothing to worry about. IT IS GAS, yes there is something to worry about. I then insisted that they make the necessary repairs. When I returned to the property a week or two later, the pilot was lit, there was no smell of gas, but the unit would not fully light when the thermostat was adjusted. It had worked just fine prior to contacting Jacob's.

When I called to report the issue the guy suggested it may have been a tenant who caused the problem. The unit had been vacant for a couple of months and would remain so until I got the heater fixed. He insinuated I was a liar and that my story was changing. The only story that changed wqs his when he said he could get the defective part in a day or two and instead it took more than a week to get something I could get from Amazon in a day. Rather than fix the problem, he insisted I contact the warranty company again. With no other choice I did and they said I would be contacted by the company in 24-48 hours. One week later and several calls to American Home Shield(AHS) I was still waiting for the call. I finally learned from AHS that he would only speak to my property manager. How ridiculous! I pay for his service and my property manager. How does he determine who he will speak with?

Five weeks from the date of the initial call, the furnace was finally fixed ... I think.

Trust the poor reviews with this company and stay the heck away.

Linsey H.

Late to their appointment. Rude and unprofessional. Installed a water heater through insurance and they did not tighten the gas valve enough so had a slow leak for months! Gas company came and fixed it.

Dana O.

Always comes thru on what he says :) great service.
Always polite and on time. Pricing is reasonable.

Paul C.

I had Jacob's Plumbing assigned to me through AHS for a water heater replacement. I cannot recommend them because of being billed for things that were not replaced: "" Flue modification...$ 145."" The flue/vent is the same
on the before and after photos taken. ""T & P valve... $120."" Bradford and White water heaters come with the T & P valve according to their website and
the plumbing supply house in Arroyo Grande. When questioned about the bill Jacob said, "" We don't make enough money on these from American Home Shield."" I am out an extra $ 265. Bad bad.

Darlene B.

Jacobs plumbing recently helped us with a bathroom leak. The plumber who arrived came on time and was very efficient and polite. I would highly recommend them.

Jo M.

So, I don't usually do this very much. We have AHS as our insurance and Jacob's Plumbing is the company they use for service calls when needed for plumbing needs. We had a leak in our master bath - they sent a younger apprentice out to remedy the situation. He was kind and always had a smile. He had to crawl in the dirt, so he was pretty dirty from top to bottom - my bathroom floor was a disaster, mud everywhere baseboards, door and the vanity. We offered him tarps etc multiple times and he continued to come in and out of the house with dirty booties. He left said all was good. I start cleaning the floors and I go back into the bathroom and there is water everywhere under the vanity and to the side. I call the owner Jacob and he proceeds to tell me that it is normal for leakage up to 3 days and should get better every day. Kinda like take one aspirin and call me in the morning. I could not clean up the water fast enough and I called him back because now my whole floor was soaked underneath the laminate and he finally agreed to send his employee back. We had our neighbor which is a retired commercial plumber come over and he found the issue and we immediately turned the water back off. He agreed that he did not do the job correctly and quickly took care of the leak. Now our faucets have no pressure and they did before and the answer he gave us was to buy new faucets.

Natalie V.

If I could give this a zero start I would. He is extremely rude and unprofessional. Started yelling at me for no reason. Called me a liar and that I was making things up. He called me stating that he was at my property and no one was home. There was someone home but he or his worker was at the wrong address. He then proceeds to document that the appointment was canceled because no one was home. He was at the wrong address so logically no one would have been present. Will never deal with this rude and entitled human again!

Dan S.

Our heater went out and we had A company come and look at it. They diagnosed the problem and said it would cost $625 to fix. They woul have to order the parts and they would be back in 3 weeks to fix it. It has been cold so we called Jacob's for a second opinion. Jake came right out and had the heater working within a half hour No parts needed. He explained what he did and said if the heater stops working to give him a call back and we'll go from there. I was impressed with his knowledge of heaters. I would recommend Jacob's to anyone. Jacob's will be my first call from now on if I have heater problems.

GR C.

If I could give him zero stars I would! He told our home warranty company that he completed the job when all he did was bitch and complain. He said the repair would not be covered but would send a service repair request to the warranty company, he never did! He ended up telling them he completed the job when all he did was look at it without doing any kind of repair! He went on to talk to my husband about his gun collection for half an hour, no work was ever done! If you get this company as your repair tech, request for a change FAST! This man is incapable of completing any kind of work! LAZY and INCOMPETENT! ZERO STARS! Doesn't even deserve the one star!