Jacobs Plumbing and heating

Paul C.

I had Jacob's Plumbing assigned to me through AHS for a water heater replacement. I cannot recommend them because of being billed for things that were not replaced: "" Flue modification...$ 145."" The flue/vent is the same
on the before and after photos taken. ""T & P valve... $120."" Bradford and White water heaters come with the T & P valve according to their website and
the plumbing supply house in Arroyo Grande. When questioned about the bill Jacob said, "" We don't make enough money on these from American Home Shield."" I am out an extra $ 265. Bad bad.

Darlene B.

Jacobs plumbing recently helped us with a bathroom leak. The plumber who arrived came on time and was very efficient and polite. I would highly recommend them.

Jo M.

So, I don't usually do this very much. We have AHS as our insurance and Jacob's Plumbing is the company they use for service calls when needed for plumbing needs. We had a leak in our master bath - they sent a younger apprentice out to remedy the situation. He was kind and always had a smile. He had to crawl in the dirt, so he was pretty dirty from top to bottom - my bathroom floor was a disaster, mud everywhere baseboards, door and the vanity. We offered him tarps etc multiple times and he continued to come in and out of the house with dirty booties. He left said all was good. I start cleaning the floors and I go back into the bathroom and there is water everywhere under the vanity and to the side. I call the owner Jacob and he proceeds to tell me that it is normal for leakage up to 3 days and should get better every day. Kinda like take one aspirin and call me in the morning. I could not clean up the water fast enough and I called him back because now my whole floor was soaked underneath the laminate and he finally agreed to send his employee back. We had our neighbor which is a retired commercial plumber come over and he found the issue and we immediately turned the water back off. He agreed that he did not do the job correctly and quickly took care of the leak. Now our faucets have no pressure and they did before and the answer he gave us was to buy new faucets.

Natalie V.

If I could give this a zero start I would. He is extremely rude and unprofessional. Started yelling at me for no reason. Called me a liar and that I was making things up. He called me stating that he was at my property and no one was home. There was someone home but he or his worker was at the wrong address. He then proceeds to document that the appointment was canceled because no one was home. He was at the wrong address so logically no one would have been present. Will never deal with this rude and entitled human again!

Dan S.

Our heater went out and we had A company come and look at it. They diagnosed the problem and said it would cost $625 to fix. They woul have to order the parts and they would be back in 3 weeks to fix it. It has been cold so we called Jacob's for a second opinion. Jake came right out and had the heater working within a half hour No parts needed. He explained what he did and said if the heater stops working to give him a call back and we'll go from there. I was impressed with his knowledge of heaters. I would recommend Jacob's to anyone. Jacob's will be my first call from now on if I have heater problems.

GR C.

If I could give him zero stars I would! He told our home warranty company that he completed the job when all he did was bitch and complain. He said the repair would not be covered but would send a service repair request to the warranty company, he never did! He ended up telling them he completed the job when all he did was look at it without doing any kind of repair! He went on to talk to my husband about his gun collection for half an hour, no work was ever done! If you get this company as your repair tech, request for a change FAST! This man is incapable of completing any kind of work! LAZY and INCOMPETENT! ZERO STARS! Doesn't even deserve the one star!

Traci H.

Rude, lazy, complaining about he isn't paid enough to complete our job, he only spent 20 minutes. So disappointing

Sutton H.

I highly recommend you to stay away from Jacob's Plumbing. The one man owner has the worst customer service experience and professional demeanor I've ever seen. The first thing he said when he came into my house was that his eye sight was bad, but not when a young girl walks past in a short mini-skirt! Who in the hell asked for that comment! Then, when his associate started working on one of my clogged drains, he belittles him right in front of me, telling him that he was trying to unclog the drain all wrong. Make note that his associate told me that he's been working for Jacob for four years. Go figure! Jacob took over and unclogged the first sink in my work order. When I took him to the master bedroom where our shower drain was clogged, he said his auger wouldn't fit. I told Jacob that I already measured both drains and the drain cover holes were the same size on both. Get this! He stares me down like he wants to fight me for about 15 seconds. He then walks back in the bathroom shower, looks at it, and says the drain covers were not the same size. I told him that I measured both drain holes with a measuring tape and they were both the same. He then starts talking shit about Home Shield, the company that he contracts with, and says that he doesn't get paid enough with them. He said his going rate is $110 an hr. and that he wasn't going to stay and fix the other drain because he couldn't take off the access plate to the drain. I explained to him that he didn't need to take off the plate since the holes were the same size as the kitchen drain he just unclogged. He then goes on this rampage about not getting paid enough through Home Shield, tells me I don't know what I'm talking about, why it's going to take longer than an hr. since the screws on the drain plate were stripped, and says that he was late for his next appointment. He then left without fixing the other drain. All I know is this guy wants the contract work from Home Shield, but doesn't want to take the time to do the work right. It only took him 30 minutes with fixing my drain before leaving. I believe he's trying to milk the time with Home shield since he was only getting paid $100 through the contract! I forgot to add that he almost left the first drain leaking (the sink pipes underneath) until I told him about it.

T C.

Our house is about 16 years old and we pay a little extra to have a home warranty for both appliances and systems. Last week we lost water pressure mostly in our hot water. The home warranty company sent a technician from a plumbing company based in the LA area with a local rep here. We showed and explained our issues.to him; he told us he'd order a valve and pressure regulator, and that he had already placed the report on his smart phone. A couple days later I followed up with the warranty company about status only to be told that according to the technician's report, we don't qualify for coverage because we needed our home totally re-plumbed. We explained the tech didn't tell us that version and insisted we get a 2nd opinion. A different plumber was assigned...this time it was a locally based company and rhe owner came out yesterday (Jacob's Plumbing and Heating from Orcutt, CA). Jake asked a lot more questions and trusted our input. He had a totally different diagnosis and said our 17 year old water heater needed to be replaced. He was easy to communicate with. He sent an awesome technician to replace our water heater today and the problem is fixed! I found a local plumber I trust and had to share!

Bonnie C.

On this past weekend, I put in a claim with American Home Shield and then I called Jacob's Plumbing and Heating on Monday morning about my claim for a leaking water heater. Jacob was at my home less than 2 hours later and said I definitely needed a new water heater. He called me early the next morning to let me know one of his people, Flavio, would be there on Wednesday at 9A to replace the heater. Flavio arrived at 8:55 and I had a new heater by 11 and hot water at noon. Both Jacob and Flavio were very friendly and easy to deal with. Thanks for the great job.