Jacobs Family Plumbing

Hailey L.

We have been working with our home owners insurance since 12/28/2020 in attempt to get Jacobs Family Plumbing out to fix leaks around our house.

Finally, on 1/5/2020 Jacobs Family Plumbing comes out. The guy was very nice and I told him about our leaking toilet and shower, he sounded super confident that he could fix it. I showed him an outside leak and he wasn't sure if he could fix that due to our insurance. He said he would come back soon, likely before the end of the week. He left without fixing anything even the indoor things (which I thought was odd, but again I am a first time home owner as of a month ago and wasn't entirely sure if this could be normal work ethics of plumbing companies.)

After numerous phone calls with Jacobs they confirmed they will be out today 1/13/2020 between 1- 5pm, so I took off work early at noon. They never showed. They never called. They won't answer my calls either. So here I am with ongoing plumbing leaks, and to top it off have also lost wages from taking off work today waiting for apparently nobody. I

If you are looking for a plumber, you might look elsewhere. Super disappointed in Jacobs Family Plumbing.

Kranti S.

I would give them 0 stars if I could, completely unprofessional, did not follow up, extremely rude. I ended up paying for the water heater myself. They were assigned to me by AHS and because of my experience with them, I ended up canceling my contract with AHS. Would never hire them or recommend them for anything.

Kristie B.

They were so incredibly helpful, friendly and Griffin went above and beyond to fix the issues in my home. Recommend them for services

Kerry A.

Beware. First, I suggest that you read the review posted by ""Chris V."" from Seattle on 12 FEB 2020. Second, it does not make me happy to report that my experience with Jacobs Family Plumbing was a nightmarish mirror image of Chris'. I was referred to Jacobs by American Home Shield (AHS) for my very expensive water heater (that also provides heating for the air coils of my furnace). It is a relatively sophisticated system that was obviously above Jeff's level of expertise. Rather than admitting this and informing AHS as he should have, I received the ""run around"" regarding his need to ""order parts"" and ""speak with tech support."" I believe none of this happened, and I believe I was told some tall tales. My emails, phone calls and text messages were generally ignored. Days without hot water turned into weeks of run around from both Jeff and AHS (another issue involving hours of waiting on hold to then speak with incompetent and untruthful ""staff""). I finally called a qualified plumber myself who knew precisely what electronic parts were needed, and had me up and running in a couple of days (that plumbing company was amazing...straight talk, obvious expertise, appointments kept, estimate provided, work completed). I am so sorry, but you need to be very careful with this gentleman. I have thought about writing this for some time, but after much reflection have come to the conclusion that others need this information to make their own decision. I would never contact them for assistance again.

Adam F.

Amazing crew came out when my hot water tank crapped out!! Went the extra mile for us with a great price. I would recommend them a 100x over and again. Thanks guys

Michele L.

I spoke with Jeff regarding a leak we had in our crawl space, we set up an appointment and he said there would be an additional access fee, I agreed, the leak needed to be fixed. I spoke with him on the phone a couple more times as I had questions. On the morning of the appointment he said his guy was ""sick"", we scheduled for a week and a half later all while we still had a leak. The morning of the second appointment Jeff called and said ""I didn't realize where you live, our guy that works out there quit a while ago."" This is after we had spoken on the phone no less than 4 times! I waited 3 weeks and no repair work was ever done. Jeff, just say you don't want the work! I could have hired someone else and the leak would have already been repaired.
Please DO NOT rely on this company showing up even if you have an appointment scheduled. Very unprofessional.

Taylor H.

service was excellent. very happy with the drain cleaning that was done, kitchen sink works great now

Tomas M.

Jacobs Family Plumbing is by far the best plumbing service around. I had significant issues at my home and Jeff was at my house everyday until the problem was resolved. Twice he stayed until almost 10:00 pm. This level of service is hard to find. His commitment to excellence, work ethic and customer service and satisfaction, as well as his professional demeanor raises the bar !!

John K.

Since I still have a broken water heater, I wish I could give him a zero. Assigned him through American Home Shield. I contacted him to get the scheduled time for the service and was told I was first the next day and he'd come between 8 and 9:30. At 10:30 I called and was told he was just leaving, but he gave no estimate. Sometime later I found business cards stuck in my door, WHEN I was home inside my house (maybe in the bathroom?). I had my phone with me but he never called- just left. I called him and was told he couldn't call me because he had no service at my house but when I asked why he just didn't go to where he could get service and call he had no answer. He admitted he had service a couple of miles away from my house, but didn't bother to contact me then. Then he promised to come back that night. At 8:30 I texted him and he promised to come the next afternoon. At 2 that day I contacted him and was told he was taking the rest of the day off, but could fit me in in 2 more days. I'm not sure when he decided he wasn't going to bother to keep his commitment to come today. He NEVER once contacted me to let me know he wasn't keeping his promise(s). I stayed in my house for 2 whole days without getting the work done and having no water. He may do good work, but he is totally unprofessional and a complete jerk.

Kacei L.

What a friendly family business. Jeff put all my worries at ease. I'll definitely hire them again for upcoming projects that I have planned. Also, definitely going to recommend him to my friends and family.

Thank you again!