Jackson Plumbing, Heating & Cooling

Robin S.

They came out in great time. They had proper equipment. The guy knew what he was doing. The price was the best. I would definitely use them again and recommend them to anyone!

D T.

Honest, efficient, good value for the money, great attitude and competent work.

Kurt B.

Jackson installed the plumbing for a bonus room prior to me installing a new shower and sink. They did a great job at a reasonable price, and I have nothing but positive things to say about their work. They were punctual, always confirming the appointment by email and phone with a text and photo of the technician, plus they call you the day of to confirm arrival time. They hire military Veteran plumbers who are always willing to give advice on plumbing, heating, AC, and renovation work. They service my AC and heating annually and I totally trust them to be up front and honest about the price and the work involved. My customer experience with Jackson Plumbing was much better than previous experiences working with some bigger companies. They are more personal in their service and the results are what I expected and more.

Ken D.

Great warranty work on my Rinnai. Prompt, courteous and efficient. Andy did a great job. Will use for other needs.

Michelle B.

This company should get NO stars but since I have to select one he got one but should get ZERO. DO NOT USE THEM. My builder uses them as one of their subcontractors so I thought it was best to have this plumber install a water softener for me. I was charged $1800 for a system that I was told is the right size for a 4 person household. It hasn't worked right in the 2.5 years I've lived here. Jim Jackson could never service the system right since he knew nothing about what he sold me. He also put the tank to drain in the wetlands behind my house, which is a daily code violation. I've had 3 different plumbers come to my house and they all said the tank I have is for am apartment with 2 people and should have cost me $400-$500. This tank is under warranty and now I can't get this plumber to call me back and I've call 11 times. It's my fault for not looking into this company as I assumed since he did the plumbing in my house he was best equipped to sell and install the water softener. He is TERRIBLE. DO NOT USE THIS PLUMBER AS YOU WILL BE SORRY YOU DID.

Shawn F.

$675 to install a thermostat, wish i read the rest of the reviews before working with these guys. do yourself a favor and don't use them

Will L.

They gave me an estimate to run 20-25 feet of 1 inch natural gas line from a new meter in Falkville. I paid $59 for them to come look. They wanted $1,550 to do it. $350 of that was just to get a town permit. Tillman plumbing is gonna do it for $425. I see other reviews online like this. They're rather pricey.

Connie B.

We didn't have hot water and Jackson came out to assess the issue. It cost us $159 and all that was done - flipping the breaker switch. We felt this service was very over priced and called them before leaving any negative feedback to see if they would charge us a more suitable price. They didn't, so we decided to leave a review so others would know that they may want to call another business for their HVAC/plumbing issues.

Lindsay M.

Horrid. Well over $150 to come clean out plumbing. They couldn't complete that job for tripping over their words trying to sell us on all new field lines and their financing, without even seeing our septic tank or lines. Three weeks later called an honest company for same problem. There is no way Jackson cleaned out the pipe. This company easily pulled out stuff that had been there a while. Will never use them again. Crooks.

Kelly W.

Horrible and very dishonest. I asked if they had equipment to find a leak in my front yard that was leaking 20 gallons of water an hour. They said they had an electronic leak detection device. The Plumber arrived without the device, walked around my yard and told me he could not find the leak and that he would have to dig up my entire yard to find it and my best option was to run a new main line from the street up to the main valve of the house. His quote to do that was $3,600. After he left, I glanced over next to my porch steps and saw a huge water puddle on the ground in front of where the main enters my home which was exactly where he would have been working to connect the new line into the house. I got a shovel and dug up no more than 2 inches of wet mud and found the huge leak. It cost me $20 to have a handy man repair it for me and it was so simple he didn't want to charge me anything. He said the location of the leak should have been the first place a competent plumber should look. I attached a separate quote from them to install a tankless water heater to replace the one they broke. $4,362. When I asked to see a breakdown of labor and materials so I could see what I was paying for, the plumber told me he didn't have the time to do it and he would have to stay up all night to do it - REALLY? He quotes me a $4,300 job without knowing how much the materials cost and how many labor hours will be spent. It doesn't get any more shady than that. I don't understand how they stay in business. I hope these pictures and video help you decide whether or not to use Jackson Plumbing in Decatur Alabama.