Jackson Plumbing, Heating & Cooling

★★★☆☆ 2.6 / 5 (26)
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: 4504 Hwy 31 S, Decatur, AL 35603
: (256) 403-7485
: https://www.jacksonplumbingheatingandcooling.com

Company Overview

Each family should experience the comfort that efficient plumbing, heating, and air conditioning systems provide. Jackson Plumbing, Heating & Cooling aims to support families in Decatur and nearby regions in reaching their ultimate home comfort goals. We provide repairs, installations, and maintenance for all kinds of HVAC and plumbing systems, and our team has built a reputation for trust among numerous clients across Morgan and Limestone counties. From cleaning drains and fixing sewer lines to servicing heaters and tuning up air conditioners, Jackson Plumbing, Heating & Cooling does it all. Get fast service and expert quality by contacting our team of plumbing and HVAC professionals today.

We are large enough to meet your needs yet small enough to know you personally! Operating since 1987, we are a proud locally owned business in North Alabama. Throughout the years, we have acquired significant knowledge and work hard to ensure the highest quality in our services.

In 1987, Keith's father started his plumbing career. Initially, it was a solo venture. Keith supported his father, and they undertook various plumbing tasks in the Hartselle and Decatur regions. What was once a one-man show has grown into a much larger business. Today, the company includes a dedicated HVAC department. We maintain the same outstanding customer service that comes with being locally owned because we genuinely are! Our service area now encompasses Hartselle, Decatur, Athens, Madison, Huntsville, and the surrounding regions of North Alabama. We are small enough to know you and large enough to handle all your plumbing, heating, and cooling requirements.

Business Services

  • Bathtub installation
  • Drain repair
  • Gas line installation
  • Gas line repair
  • Hot water recirculation pump installation
  • Hot water recirculation pump repair
  • HVAC installation or replacement
  • HVAC system repair
  • Plumbing inspection
  • Plumbing installation or replacement
  • Plumbing repair
  • Shower installation
  • Sink installation
  • Toilet installation
  • Water heater installation
  • Water heater repair

Business Location & Hours



Mon:Open 24 hours
Tue:Open 24 hours
Wed:Open 24 hours
Thu:Open 24 hours
Fri:Open 24 hours
Sat:Open 24 hours
Sun:Open 24 hours

Recommended Customer Reviews

High Angle Rescue Team O.
★☆☆☆☆

Tried to get them to help me when my landlord won't call me back about a busted pipe at the meter. im having a major surgery in 2 weeks and I'm on home health confined to a bed. the lady that answered the phone said she wanted to stop me mid explanation. I simple asked if they could bill directly to the landlord because it's his responsibility. All he cares about is rent. But if she would have allowed me to finish before telling me the land lord world have to call, I was going to opt to pay them and get the reimbursed through certified mail with the bill. they just lost a customer because if I call you for service I expect to be able to finish asking for service. Maybe they can keep making money playing their pluming instruments. instead of Jackson Fast today it's Jackson NO. pretty bad they would not allow me to finish asking for their service before allowing me to get them on their way.

Robin S.
★★★★★

They came out in great time. They had proper equipment. The guy knew what he was doing. The price was the best. I would definitely use them again and recommend them to anyone!

D T.
★★★★☆

Honest, efficient, good value for the money, great attitude and competent work.

Kurt B.
★★★★★

Jackson installed the plumbing for a bonus room prior to me installing a new shower and sink. They did a great job at a reasonable price, and I have nothing but positive things to say about their work. They were punctual, always confirming the appointment by email and phone with a text and photo of the technician, plus they call you the day of to confirm arrival time. They hire military Veteran plumbers who are always willing to give advice on plumbing, heating, AC, and renovation work. They service my AC and heating annually and I totally trust them to be up front and honest about the price and the work involved. My customer experience with Jackson Plumbing was much better than previous experiences working with some bigger companies. They are more personal in their service and the results are what I expected and more.

Ken D.
★★★★★

Great warranty work on my Rinnai. Prompt, courteous and efficient. Andy did a great job. Will use for other needs.

Michelle B.
★☆☆☆☆

This company should get NO stars but since I have to select one he got one but should get ZERO. DO NOT USE THEM. My builder uses them as one of their subcontractors so I thought it was best to have this plumber install a water softener for me. I was charged $1800 for a system that I was told is the right size for a 4 person household. It hasn't worked right in the 2.5 years I've lived here. Jim Jackson could never service the system right since he knew nothing about what he sold me. He also put the tank to drain in the wetlands behind my house, which is a daily code violation. I've had 3 different plumbers come to my house and they all said the tank I have is for am apartment with 2 people and should have cost me $400-$500. This tank is under warranty and now I can't get this plumber to call me back and I've call 11 times. It's my fault for not looking into this company as I assumed since he did the plumbing in my house he was best equipped to sell and install the water softener. He is TERRIBLE. DO NOT USE THIS PLUMBER AS YOU WILL BE SORRY YOU DID.

Shawn F.
★☆☆☆☆

$675 to install a thermostat, wish i read the rest of the reviews before working with these guys. do yourself a favor and don't use them

Will L.
★★☆☆☆

They gave me an estimate to run 20-25 feet of 1 inch natural gas line from a new meter in Falkville. I paid $59 for them to come look. They wanted $1,550 to do it. $350 of that was just to get a town permit. Tillman plumbing is gonna do it for $425. I see other reviews online like this. They're rather pricey.

Connie B.
★☆☆☆☆

We didn't have hot water and Jackson came out to assess the issue. It cost us $159 and all that was done - flipping the breaker switch. We felt this service was very over priced and called them before leaving any negative feedback to see if they would charge us a more suitable price. They didn't, so we decided to leave a review so others would know that they may want to call another business for their HVAC/plumbing issues.

Lindsay M.
★☆☆☆☆

Horrid. Well over $150 to come clean out plumbing. They couldn't complete that job for tripping over their words trying to sell us on all new field lines and their financing, without even seeing our septic tank or lines. Three weeks later called an honest company for same problem. There is no way Jackson cleaned out the pipe. This company easily pulled out stuff that had been there a while. Will never use them again. Crooks.

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