Jackson Plumbing, Heating & Cooling

Marg W.

The tech came and checked the unit as it was not cooling. He had to call his supervisor and he determined that it need a new condenser fan motor over the phone. I sat here on Saturday in the heat waiting on the supervisor to bring the motor. They installed it and the super left. The tech reassembled the unit came and told me the unit was now running fine. He checked the temperature of the air coming from the vents with his hands and said """"It's blowing cool air.It should cool down soon."""" Unit ran all night with NO cooldown. The tech returned Checked some things with his tester ,""""All was fine"""". He said it needs the evaporation coil cleaned. This is late evening 3 days later and they called to reschedule my appointment! I would NEVER use Jackson Plumbing and Air again and will not recommend them to anyone! I am sick from the heat and should not have been dismissed because they were dealing with a new install! If this is how they treat their customers ,they need to get out of the business. I paid for a membership and it got me NOTHING. I am 71 and suffer from Lupus the heat is especially rough on me! Jackson FAST is a JOKE. They did come after I explained situation. The manager was called and he/Jonathan sent the tech out! Thanks Jonathan! He really cares.

Charles W.

I had a scheduled POM (Piece of Mind) inspection for my HVAC and this young cat named Jaden came by to take care of business. I was kind of leery at first because all six of my dogs started loving on him and acted as if they knew him their whole lives. I didn't know an HVAC guy was moonlighting as the dog whisperer on the side, but he didn't take any with him so that was good. When he came in the house he put these special """"booties"""" on his shoes to deter dirt, sand, and grime from getting on my hardwood floors and it worked. He said these keep him from having to bring a broom and mop with his other tools. Speaking about his other tools, I followed him around (mainly to make sure he didn't accidentally grab one of my dogs) and watched him work that multimeter on my HVAC Systems. You could tell he was the Charlie Daniels of multimeters by the way he worked it. He even had a pouch on the side and could pull that thing out in .0004 seconds flat. He would have taken care of business back in the western days if anyone ever asked him for a duel. No doubt, no doubt in my mind He knew his stuff too, he didn't admit it, but I got the feeling he worked on some of the HVAC systems for the NASA Space Shuttle or SpaceX. He..was..that..good. I almost asked him if he could do this blindfolded but didn't want to insult his intelligence...hell yeah he could and deep down I knew it! I was waiting on him to change over to one of those three wolf moon t-shirts you can get from Amazon (if you don't know check it out, it has over 5K reviews) to give him even more superpowers, but at the end of the day, he didn't need it. He completed that inspection like a ballet dancer, moving with the swiftness of a tiger, but as eloquent as a butterfly. I searched in Webster's dictionary for the word to describe this astonishing feat of patience, skill, and expertise, but there was no word...never have been and probably never will be. I was so excited by this experience when he left I ran to the road and waved at him like Forest Gump as he sailed into the sunset in his Jackson Plumbing, Heating, Cooling, Septic, Electrical, etc minivan. The next time I see him will probably be in the oval office or as the Chairman of the JCS (Joint Chiefs of Staff). Good sir, it was a pleasure to have been in the presence of such greatness. Godspeed, until the next POM.

High Angle Rescue Team O.

Tried to get them to help me when my landlord won't call me back about a busted pipe at the meter. im having a major surgery in 2 weeks and I'm on home health confined to a bed. the lady that answered the phone said she wanted to stop me mid explanation. I simple asked if they could bill directly to the landlord because it's his responsibility. All he cares about is rent. But if she would have allowed me to finish before telling me the land lord world have to call, I was going to opt to pay them and get the reimbursed through certified mail with the bill. they just lost a customer because if I call you for service I expect to be able to finish asking for service. Maybe they can keep making money playing their pluming instruments. instead of Jackson Fast today it's Jackson NO. pretty bad they would not allow me to finish asking for their service before allowing me to get them on their way.

Robin S.

They came out in great time. They had proper equipment. The guy knew what he was doing. The price was the best. I would definitely use them again and recommend them to anyone!

D T.

Honest, efficient, good value for the money, great attitude and competent work.

Kurt B.

Jackson installed the plumbing for a bonus room prior to me installing a new shower and sink. They did a great job at a reasonable price, and I have nothing but positive things to say about their work. They were punctual, always confirming the appointment by email and phone with a text and photo of the technician, plus they call you the day of to confirm arrival time. They hire military Veteran plumbers who are always willing to give advice on plumbing, heating, AC, and renovation work. They service my AC and heating annually and I totally trust them to be up front and honest about the price and the work involved. My customer experience with Jackson Plumbing was much better than previous experiences working with some bigger companies. They are more personal in their service and the results are what I expected and more.

Ken D.

Great warranty work on my Rinnai. Prompt, courteous and efficient. Andy did a great job. Will use for other needs.

Michelle B.

This company should get NO stars but since I have to select one he got one but should get ZERO. DO NOT USE THEM. My builder uses them as one of their subcontractors so I thought it was best to have this plumber install a water softener for me. I was charged $1800 for a system that I was told is the right size for a 4 person household. It hasn't worked right in the 2.5 years I've lived here. Jim Jackson could never service the system right since he knew nothing about what he sold me. He also put the tank to drain in the wetlands behind my house, which is a daily code violation. I've had 3 different plumbers come to my house and they all said the tank I have is for am apartment with 2 people and should have cost me $400-$500. This tank is under warranty and now I can't get this plumber to call me back and I've call 11 times. It's my fault for not looking into this company as I assumed since he did the plumbing in my house he was best equipped to sell and install the water softener. He is TERRIBLE. DO NOT USE THIS PLUMBER AS YOU WILL BE SORRY YOU DID.

Shawn F.

$675 to install a thermostat, wish i read the rest of the reviews before working with these guys. do yourself a favor and don't use them

Will L.

They gave me an estimate to run 20-25 feet of 1 inch natural gas line from a new meter in Falkville. I paid $59 for them to come look. They wanted $1,550 to do it. $350 of that was just to get a town permit. Tillman plumbing is gonna do it for $425. I see other reviews online like this. They're rather pricey.