Jackson Plumbing, Heating & Cooling

T C.

Horrible and very dishonest. I asked if they had equipment to find a leak in my front yard that was leaking 20 gallons of water an hour. They said they had an electronic leak detection device. The Plumber arrived without the device, walked around my yard and told me he could not find the leak and that he would have to dig up my entire yard to find it and my best option was to run a new main line from the street up to the main valve of the house. His quote to do that was $3,600. After he left, I glanced over next to my porch steps and saw a huge water puddle on the ground in front of where the main enters my home which was exactly where he would have been working to connect the new line into the house. I got a shovel and dug up no more than 2 inches of wet mud and found the huge leak. It cost me $20 to have a handy man repair it for me and it was so simple he didn't want to charge me anything. He said the location of the leak should have been the first place a competent plumber should look. I attached a separate quote from them to install a tankless water heater to replace the one they broke. $4,362. When I asked to see a breakdown of labor and materials so I could see what I was paying for, the plumber told me he didn't have the time to do it and he would have to stay up all night to do it - REALLY? He quotes me a $4,300 job without knowing how much the materials cost and how many labor hours will be spent. It doesn't get any more shady than that. I don't understand how they stay in business. I hope these pictures and video help you decide whether or not to use Jackson Plumbing in Decatur Alabama.

Jonathan A.

Jackson installed the plumbing for a bonus room prior to me installing a new shower and sink. They did a great job at a reasonable price, and I have nothing but positive things to say about their work. They were punctual, always confirming the appointment by email and phone with a text and photo of the technician, plus they call you the day of to confirm arrival time. They hire military Veteran plumbers who are always willing to give advice on plumbing, heating, AC, and renovation work. They service my AC and heating annually and I totally trust them to be up front and honest about the price and the work involved. My customer experience with Jackson Plumbing was much better than previous experiences working with some bigger companies. They are more personal in their service and the results are what I expected and more.

lolita s.

The tech came and checked the unit as it was not cooling. He had to call his supervisor and he determined that it need a new condenser fan motor over the phone. I sat here on Saturday in the heat waiting on the supervisor to bring the motor. They installed it and the super left. The tech reassembled the unit came and told me the unit was now running fine. He checked the temperature of the air coming from the vents with his hands and said """"It's blowing cool air.It should cool down soon."""" Unit ran all night with NO cooldown. The tech returned Checked some things with his tester ,""""All was fine"""". He said it needs the evaporation coil cleaned. This is late evening 3 days later and they called to reschedule my appointment! I would NEVER use Jackson Plumbing and Air again and will not recommend them to anyone! I am sick from the heat and should not have been dismissed because they were dealing with a new install! If this is how they treat their customers ,they need to get out of the business. I paid for a membership and it got me NOTHING. I am 71 and suffer from Lupus the heat is especially rough on me! Jackson FAST is a JOKE. They did come after I explained situation. The manager was called and he/Jonathan sent the tech out! Thanks Jonathan! He really cares.

Eva H.

Jackson stated my electric Rheem H/W heater was covered by warranty and would only be a charge for labor. They installed heater 6 years ago. Would not be an extension to manufacturer warranty due to replacement. Arrived and quoted me over $1,300 for supposedly labor. Said that was typical for labor. Then quoted me over 2,300 for a Bradford White heater. I told them that was excessive and would have to check around. First phone call was much less than the $1,300 fully installed plus Rheem manufacturer's 6 year warranty.

Tuttie Fruttie W.

Would not recommend. Their business model is to charge you as much as possible. I paid $900 to fix a leaky faucet even after I had all new hardware in hand. Instead of actually finding the leak, they insisted on replacing every component related to the shower supply line. Took my brand new hardware and threw it away without telling me and replaced it with different hardware that looks horrible and didn't even work properly.

Scott R.

If I could give NO STARS, I would. $59 to come out and tell me that they want to charge me 2 1/2 times as much to run maybe 5 foot of natural gas line to some gas logs as one company quoted over the phone!!!! Then the Tech tried to sell me a protection plan!? REALLY? If you call this company get your WALLET OUT!

Cory P.

This company should get NO stars but since I have to select one he got one but should get ZERO. DO NOT USE THEM. My builder uses them as one of their subcontractors so I thought it was best to have this plumber install a water softener for me. I was charged $1800 for a system that I was told is the right size for a 4 person household. It hasn't worked right in the 2.5 years I've lived here. Jim Jackson could never service the system right since he knew nothing about what he sold me. He also put the tank to drain in the wetlands behind my house, which is a daily code violation. I've had 3 different plumbers come to my house and they all said the tank I have is for am apartment with 2 people and should have cost me $400-$500. This tank is under warranty and now I can't get this plumber to call me back and I've call 11 times. It's my fault for not looking into this company as I assumed since he did the plumbing in my house he was best equipped to sell and install the water softener. He is TERRIBLE. DO NOT USE THIS PLUMBER AS YOU WILL BE SORRY YOU DID.

Lois M.

Honest, efficient, good value for the money, great attitude and competent work.

Jerrell W.

I had a scheduled POM (Piece of Mind) inspection for my HVAC and this young cat named Jaden came by to take care of business. I was kind of leery at first because all six of my dogs started loving on him and acted as if they knew him their whole lives. I didn't know an HVAC guy was moonlighting as the dog whisperer on the side, but he didn't take any with him so that was good. When he came in the house he put these special """"booties"""" on his shoes to deter dirt, sand, and grime from getting on my hardwood floors and it worked. He said these keep him from having to bring a broom and mop with his other tools. Speaking about his other tools, I followed him around (mainly to make sure he didn't accidentally grab one of my dogs) and watched him work that multimeter on my HVAC Systems. You could tell he was the Charlie Daniels of multimeters by the way he worked it. He even had a pouch on the side and could pull that thing out in .0004 seconds flat. He would have taken care of business back in the western days if anyone ever asked him for a duel. No doubt, no doubt in my mind He knew his stuff too, he didn't admit it, but I got the feeling he worked on some of the HVAC systems for the NASA Space Shuttle or SpaceX. He..was..that..good. I almost asked him if he could do this blindfolded but didn't want to insult his intelligence...hell yeah he could and deep down I knew it! I was waiting on him to change over to one of those three wolf moon t-shirts you can get from Amazon (if you don't know check it out, it has over 5K reviews) to give him even more superpowers, but at the end of the day, he didn't need it. He completed that inspection like a ballet dancer, moving with the swiftness of a tiger, but as eloquent as a butterfly. I searched in Webster's dictionary for the word to describe this astonishing feat of patience, skill, and expertise, but there was no word...never have been and probably never will be. I was so excited by this experience when he left I ran to the road and waved at him like Forest Gump as he sailed into the sunset in his Jackson Plumbing, Heating, Cooling, Septic, Electrical, etc minivan. The next time I see him will probably be in the oval office or as the Chairman of the JCS (Joint Chiefs of Staff). Good sir, it was a pleasure to have been in the presence of such greatness. Godspeed, until the next POM.

Buzz B.

I needed my kitchen sink unclogged. They came out and after spending 10 minutes typing on his iPad told me it would be almost $450. That is ridiculous. I called another company who charged me $150 and fixed the problem. Will never use this company again