JackRabbit Plumbing

Glenn W.

I did a kitchen remodel and thought I needed a gas line for my new gas oven. They sent a technician out to remove the oven and then add a line from my main gas. He couldn't detach the old oven basically looked at it for 2 hours. He left and I had to call my handiman. He removed oven in less than 30 min.
A gas line was found behind the old elect oven I didn't know about. JR plumbing came back in a couple weeks to attach the oven to the gas line 12 inches from its rear. Took less than an hour. Basically I was billed about 700$ total for attaching my oven to the existing gas line. My handiman said he had never heard of a gas plumber who couldn't remove an old oven. I was charged hours of labor from JR plumbing for trying to remove the oven ( mostly looking at it) & still paid someone else to remove it! When I explained to the billing person the manager should look at my charge they reduced the bill for less travel time! Still was well over 500$ to connect my gas oven. I guess it depends who they send but it is hard to believe this was an experienced gas plumber. If my handiman was licensed to attach the gas it would have taken him about an hour total.. they charged me over 4 hours labor over 100$ an hour. This should have been an EASY job.

Ba R.

Super fast response! Great customer service. Thanks!

Nellie E.

Calling the company on Monday morning hoping that somebody would be able to come out to clean bathroom drains out, started Easter Sunday. I called Jackrabbit Plumbing first thing Monday, great staff who scheduled appointment same day. Scott arrived within timeframe given and was very professional and knowledgeable. Solved the problem which was not an easy job due to the plumbing issue, how installed by another company. Pricing was reasonable. I would go to them again.

Annmarie A.

I had a weekend emergency and agreed to pay the weekend price of $157/hour. This company charged me $97.50 for travel. The project was in Gardnerville and this company is 3 miles away in Gardnerville. This is ridiculous! Be aware.

Richard A.

Scott is awesome and gets 5 stars! Much appreciation for hooking up my bathroom faucets.

Robert P.

Tim was quick, knowledeable, and got the job done right. Will use again.

Tina C.

They came out to my house twice in 10 days. Snaked the lines. Plumbing worked for like 3 days each time they came out and then backed up again. No 24 service. I called 30 times and left messages with no response in over 18 hours. Finally after 3 days with no toilets and shower working I called another service. I am on a septic service and the first thing the new company did was pull the lid off the septic tank and YEP!!! That is where the problem was. Wouldn't you think a plumber would check that first?

Sookie M.

We are new in town from a warmer climate and had an above ground pipe crack in the middle of the night. I ended up turning the water off to the entire house. Called a few plumbing companies in the morning and Jackrabbit was by far the most accommodating and honest ones. I was able to send photos via email to ensure the part wouldn't be an issue to have on hand. We received a quote from another company for $385, Jackrabbit had a solution and it only cost us $90. They were also able to move around appointments to come out the same day. Scott was very professional, helpful and tidy. He had really good suggestions, solutions and advice for later that saved us time and money. He is very skilled at what he does. I will absolutely refer Scott and Jackrabbit Plumbing to friends and family with confidence and will not call around for our next plumbing issue as we've found the best in town.

Jennifer K.

Contacted a week ago, have not heard back. 3rd contractor we contacted to try and get work done on my house. Very annoyed with the referred contractors from Southwest Gas. I'm sure work is good, but I really wouldn't know. Going with someone a friend I trust referred me to.

Craig B.

I apologize for the length of this review, however, I wanted to include enough detail that I hope will help anyone in need of this service circumvent the issues that we encountered and had to find out the hard and expensive way. Unfortunately, we had to learn the hard way/go through a couple of not so professional or honest companies before we found these good ones. It took a bit of research and homework but was worth it in the end. I hope this information will be valuable to others who find themselves in this situation.
Scott from Jackrabbit plumbing was excellent. A real professional; he/his truck was well equipped... he had every tool, piece of equipment he needed (unlike the first 2 plumbers we brought in who didn't even have a ladder or maybe didn't want to get it off their truck). And most importantly, as it says on the side of his truck... he was HONEST! Rate and travel charges were fair and reasonable. When he accidentally broke a piece on our washer, he said he would either turn over to his insurance or come back with the part and repair it... a real class act.
We were referred to Jackrabbit by American Leak Detection Service from Stateline, NV, who also was excellent, btw. It was nice to have a more ""scientific"" approach to finding the leak, e.g. they used the inert gas helium to pressurize the system and a helium detector to hone in on the specific area with the problem vs. cutting open all of the walls and spraying with a soapy solution as had been used/recommended by the others who diagnosed/quoted the job. They found the leak within an hour of when they arrived. Fyi, Scott indicated that he also had a leak detector which used CO2, similar I imagine to American Leaks Helium detection which also may have been a viable alternative. Evidently, a professional plumber has this in his tool bag/has the capability to do smart detection as well. He did use CO2 via a tank he carried with him to pressurize the system, which probably aided him in confirming the leak as well. Again, he was well equipped and very professional.
Unfortunately, we had two other not very professional (or honest) plumbing companies come in and used the ""soapy water"" ""old school"" approach using only compressed air to pressurize the system, opened our wall for no reason, tore apart our fireplace, and were no closer to finding the leak than when they started not to mention left a gaping hole in the wall, a huge mess in our living room, and were very expensive for basically achieving nothing. And, they wanted to open more walls and recommended cutting/capping pipe to find the leak; I'm sure this would most likely have been the most expensive approach which worked out well for them, not so well for us. We figured that there had to be a better way. Btw, I will be posting appropriate reviews of these Angie List A+ Certified/A rated providers (Ha! Very misleading and not reliable at all!) re: what I thought of their service and character; see Angie's list and/or Yelp for these reviews.
Scott did use soapy water to confirm the leak, however, didn't have to track the leak that way or cut pipes to isolate the issue as he was informed as to where to look vs. the approach that recommended by our first 2 plumbers diagnosis. I still have to wonder why these other plumbers couldn't find the leak (it was a significant leak) with the soapy water as it evidently was easily identified by Scott when he used the soapy water (albeit, Scott did know where to look, however, he indicated it was very visible even with soap and water!?). It would appear they just wanted to spend as much time as possible just ""looking"" for the leak; might as well tear out a few walls while we're at it, right!? It's all billable!? We have a slab floor, so all of our pipes are in the attic with drops to each area requiring service, e.g. kitchen stove, dryer, etc. The leak was in the 90 directly above the dryer which should have been one of the first places it should have been found... fairly easily.
Jackrabbit/Scott was then able to confirm the source of the leak; he came right in, confirmed the issue and fixed it promptly. There was minimal invasive wall cutting; he cut into the wall only for what was needed, had the right too to cut the wall, and did a clean cut which will be more easily repairable. Honest and professional. He even had his own ladder... imagine that!
We will use Jackrabbit for all of our plumbing needs in the future.