Jackman's of Bristol

Devora C.

Did business with them for a year, and found them very difficult to work with. The service people were courteous and friendly, but the office staff do not extend respect to their clients. They also are not always upfront with the charges, they just bill you and that's that. For instance, when we initially requested propane from them, they brought over and installed a tank to our motorhome. After the fact, they mailed a bill was for every drop of propane in the tank, with a big charge for all the paraphernalia to attach the tank, and a whopping service charge on top. We asked about the paraphernalia and were told that they did not provide anything but the tank, and that if was ours, we bought it. Last month, on 11/3/21, we had to move to a winter site at the campground and had called them to move the tank to the new site. They came by early morning 11/3 before were ready to move, so they disconnected the tank and moved it to the new site, with a promise to come back in a ""couple of hours"" to reconnect the tank to the motorhome at the new site. By 5:00 that afternoon we realized that they had not returned. We were not concerned because there was some propane in the motorhome's internal propane tank and we would not need to turn on the heat that night; we were okay. I did call and leave a message to remind them that they still needed to send someone to reconnect us - meaning the next business day, since I knew that their office had already closed at 5:00pm. At about 6-7:00 we heard someone outside our motorhome; it was one of their servicemen. We were surprised to see him, we weren't expecting anyone that night. No one had called us back saying they were sending him. While on the road on 11/17, I went into my online credit card account to see whether they had refunded us for the propane that was left in the tank, which belonged to us since we prepaid for every molecule of propane in the tank. (The 100-gallon tank was still about 23-25% full when they took it.) But instead of a refund, we found a $219 charge on our credit card. When we called to inquire, we were told it was for the ""after hours"" service call we had requested on 11/3. They allege that someone heard our message and called us back to say that someone would be coming out. That is completely untrue, and I have my cell phone record to prove that there was no communication between us other than the message I left. No one called, we never agreed to an ""after-hours"" service call, and if an ""after hours"" service call would have been offered at the exorbitant price of $219, we would have refused it. We were not in desperate need of propane that night, so did not need their tank to be connected till the next business day. When I asked about our refund, the answer was that they were still figuring it out, a week later. We find their conduct completely unprofessional, unethical, and disrespectful in that they took it upon themselves to send a serviceman out ""after hours"" without a request or approval from us and then bill our credit card an exorbitant amount for it. Their cold and insensitive treatment left a very bad taste in our mouths; we will never do business with them again. And we recommend to anyone needing propane service in the Bristol, VT area to avoid doing business with them, go someplace else. And to top it off, when they removed their tank on 11/12, they also took all the paraphernalia they had charged us nearly $100 for; what they told us ""it's yours now, you bought it! Also, since we left Vermont on 11/14/21, we started smelling propane and finally found someone to check our internal tank. To add insult to injury, the tech informed us that the last person that disconnected the tank from our motorhome had caused a leak, to the tune of $350 to get it repaired. In my opinion, high prices, horrible customer treatment, unauthorized charges, pending refund, (maybe inadvertent) seizure of our property, damage to our property - does not translate into good business management and practices. BTW, had to select a star rating to submit my review; otherwise I would not even given them 1 star.

Thomas M.

Really terrible customer service beyond refusing to tell you when they are coming even as to morning or afternoon most recently the last straw: after eating for a propane delivery most of the morning my daughter in law was getting the baby in the car and evidently took too long to tie up the dog the delivery man left without making the delivery--they were out of propane in the winter. when she had secured the baby and leashed the dog she followed the truck to the neighbor to see if he would return he swore at her (not going to repeat) when my son returned he called to complain, he was basically told it didn't happen no apology offered No doubt the old man was afraid of dogs and didn't know how to deal with a young woman but really, would you want to be treated this way? And if you were would you expect the employer to have some art of apology?