Jack Ward & Sons Plumbing

The D.

Had a small leak ind the ceiling so I called these people. They had good ratings. Plumber comes out within the time they said. He went upstairs for a while came back down. Did that about 8 times and then said he couldn't find anything. It was like he got paid by the hour and was wasting time. My wife pointed to the wet molded ceiling and said, ""Maybe you could cut a small hole."" He had no drop cloth, nothing to clean the mess up with and used our kitchen trash can. My wife had to clean the mess. It took him about ten minutes to fix the small leak in the pipe. He charged us $140 for labor! Total bill was 171.50. Oh ya, and he doesn't repair the drywall. So I'm now left with a hole in the ceiling and I paid the man $140 for a ten minute job. thank god its a rental and I can at least write it off. Never again will I use the company.

Chuck S.

The work that Jack Ward did for us is amazing. I couldn't be happier with the outcome. They got our vintage fittings just right. We live in a house that was built in 1953... Not an easy job but they were professional and efficient as heck!!! A+

Aaron D.

Buddy from Jack Ward & Sons Plumbing has provided fast, friendly, dependable and efficient service.

I like that Buddy willingly offers suggestions or opinions on ways to maintain or upgrade the plumbing infrastructure in our house, but there's never any pressure or hard sell techniques.

The employees in the office who answer the phone are also very personable and helpful.

Wade J S.

Okay - I know, to review a plumber. Not exactly very exciting, but on how much you can or will end up spending for services most of us know little or nothing about, this review couldn't be more important.
I prefer to keep my money local if st all possible which is done if you use Ward. Check out their site to get an idea of how they run their business, because there is no doubt that it's just not words. It's my impression that they mean what they say. Good principals and ethics are their pillars and there's no question that theywmean it. I had my shower faucet replaced which is normally a straight forward request, however not on my condo. We originally thought it was accessed via the clothes closet. We were wrong. Actually it was in the utility closet behind the water heater. It meant removing the water heater to gain access. When the plumber informed me of that I could just see $$$. After all was said and done, Travis managed to remove the water heater, gained access and the job was completed on time and within the estimate. He was very personable and a pleasure to do business with. I will gladly request him as well.

Katherine K.

Easy to work with, work was done in a timely, professional manner. I just have a little sticker shock. My usual licensed, responsive plumber who does good work charges less than half per hour what Jack Ward does.

Marcus T.

I selected Jack Ward Plumbing after doing some research and reading the positive reviews on Yelp so I'm disappointed by the experience I had. Particularly 3 issues and the lack of follow-up or resolution. 

1. I spent around 3500 to have a tank less water heater installed a couple of months ago. My wife came home from work about an hour after the plumber left and asked if I smelled gas. I said no but then I had been sitting in the room next to it all day. Somewhere between 2 and 3am she wakes me up and said it's really strong we need to get out the house. We got my 5yr old up went outside and called Piedmont gas. They confirmed gas was leaking from both ends of a pipe JWP installed and shut the gas off. JWP sent the same guy out the next day to repair it.

2. During the original install the plumber drilled a hole in the wall which went to the outside of the house. The hole was drilled to run a vent to the outside the house. My tank is in the basement. When the plumber went outside he realized he drilled it to low so he used the hole that was already there for the previous water tank.

3. The plumber was the only one there so he couldn't get the old water tank upstairs to haul it off. He rolled it to my back patio and said he'd send someone for it.

I didn't get much feedback after I called the next day to tell them my family was in the house while it was leaking gas from 4p to 3a and that we had to go outside at 3am while the gas company checked it.

I called the plumber that did the job about the hole in the wall and he responded by telling me what to get from home depot to fill it. I later called JWP'S office and they promised to send someone out to take care of it. This was a month ago and it's still not fixed.

They also said they'd send someone to pickup and haul off the old water tank however it's still sitting on my patio 2 months later.

I escalated my call to a lady that I think was related to the previous or current owner. She promised to have someone fix the hole in the wall and haul off the old water tank but I haven't heard a word. I even told her I wanted to share the feedback with her because the first issue could have resulted in a tragic ending and because they had a good reputation. Now I feel like I should have took the disgruntled irate approach because being the nice guy and trying to work with them got me no where.

Ellen R.

Best call we ever made! After being scared to death by another company, Jack Ward came out and gave us a free estimate. Not only was it 1/2 the cost of the other company, they were honest! Not over selling, put in a new water heater which was just what we needed. They weren't afraid to work on an older East Nashville home. Aaron was awesome! Highly recommend!

K L.

Having recently moved to the Nashville area, I had a plumbing issue with my water heater. I called Jack Ward plumbing twice, based on yelp reviews. Both times they were able to squeeze me in at the last minute and accommodate my schedule. The second time, required a complete replacement of a water heater on a Saturday and Jamey responded to my house and busted his rear get in the water heater replaced and up and running. Would use them again and highly recommend.

Brian W.

I had a leak in my front yard, which made me wonder if my main water line was leaking. I dug up my yard to find the spot and sure enough, it was the main water line that had a substantial leak. I looked on Yelp and found Jack Ward & Sons, so I gave them a call and Andrew was able to come out the next day. Before he came out, I did my research on what the cost was to replace a main water line, which didn't make me very happy. When Andrew came out, he said I had the original galvanized pipe, which was now 50 years old, so a simple patch would not hold; I would need to replace the whole line. He worked with me on the price, which initially made me very happy. They came out the following day (Saturday) to do the work and even though my yard is not the prettiest thing in the neighborhood, I was extremely impressed with the work Andrew and his other guy did. I will DEFINITELY be using them for any future plumbing needs. They even gave me some helpful tips on how I could improve other plumbing aspects of my house, as they were in my crawl space. Needless to say, I will refer them as long as I live in Nashville. Thank you for helping improve the efficiency of my home!!

Ryan F.

I've had Jack Ward & Sons replaced an outdoor spigot, diagnosed why the pipes in my house were shaking, and service the water heater. The plumbers are always very polite and don't seem to mind that I follow them around and ask a lot of questions.

Every time I've call an appointment has been set up for that day or the next. Their prices seem very reasonable, and they get work done quickly. When the pipes inside my house were shaking they quickly determined it was a Metro Water Issue and only charged me for the service call fee.

Thanks for your help Jack Ward & Sons!