Jack Ward & Sons Plumbing

Jb B.

JW&S is my go-to for plumbing services. I've used them on multiple occasions. They replaced my drainage pipes in my crawl space and also dug up and replaced my sewer line after it exploded under my house two weeks before Christmas in 2017. They fixed the problem, sewed some new grass, and had me back in working order in no time. Most recently they fixed some stems and pipes under two sinks. Fairly priced, very personable, and quick work. would highly recommend.

Gabby H.

I manage a small , independent store in Nashville and had a water leak on Saturday, December 22. I was able to call Jack Ward & Sons and have the problem fixed the next morning! They were willing to come out the same day, but at my request, we waited until the next morning. Steve did a wonderful job of repairing the leak. He even arrived 10 minutes early ! I highly recommend using them. I was so impressed at their work ethic and willingness to come out on a Sunday morning during the holidays. Thank you!

Evan P.

The water heater on our new house started leaking and we called Jack Ward to come take a look. Buddy, the plumber who came out, was knowledgeable, experienced and was able to diagnose that it needed to be replaced. In addition to replacing it, he took us through some other basics of our houses plumbing. From booking the appointment to the final billing, they made a pain in the butt process very manageable.

Angie P.

I called Jack Ward & Sons because there was water pouring from underneath our kitchen sink in our new-build home our second evening in the house and the builder-supplied warranty plumber was not answering his phone. One of their guys (I wish I could remember his name!) called me back within minutes. He made it very clear he was happy to come out for an emergency call; however, he gave me a few things to look for to see if it was something we could handle on our own and avoid the expense. With his help, I figured out the source and determined I was likely going to be able to fix the issue myself, at least until the builder could address. He was even kind enough to call me back later that evening to ensure everything was good and we didn't need him to come out. I so appreciated his help as he really saved us a chunk of money! We had used the company once before for a minor clog in our rental and I'll be sure to call them for any future plumbing needs. They did good and reasonably priced work. Seems to be a great and honest company from all of our experiences.

Amber T.

Derek came to take care of an issue that had been plaguing me for weeks. I was afraid that the service would not only be costly but time consuming. Derek was pleasant, timely in his work and solved the issue effortlessly. He also provided me with insight for preventive maintenance. I will certainly call Jack Ward and Sons should I have any issues in the future.

A.T. 3/7/2018

John B.

I called them and they said they were going to dispatch someone out on the field. Never heard anything from them after. I even called back twice and the call center had no clue what was going on.

Olivia V.

I was told I needed a power vent water heater for my new house. I explained multiple times that my house specifically took a power vent water heater. When they arrived, they brought the wrong one. I had waited an hour and a half for them to arrive for them to bring the wrong one. Once I called to see when they could deliver the correct one, Tracey was unprofessional. Poor communication within the company and poor customer service. Am gladly finding someone else to install this power vent water heater.

CR M.

The receptionist took my call early Friday morning, and I was fortunate enough to have an appointment later that day. Buddy called about an hour out to confirm we would be home, and showed up on time about 3pm. Bad news, but necessary news: We had to have a new boiler (old one was from 2001). Buddy went back to the shop, dealt with the infamous Nashville Friday traffic, got the new boiler and came back to install it. Me, my wife, and our 1.5 month old daughter had to leave by 5pm that day. We trusted Buddy to test his work while we weren't at our home (that trust developed from Buddy's sincere professionalism and considerate personality). We left around 5pm, while later that evening Buddy texted and called to let us know that he was there until 7pm (on a FRIDAY night, mind you) trying to troubleshoot an electrical problem, which he finally found (new breaker). He had to wait till the following morning to get the breaker and finish up the boiler (Sat. was his day off). Buddy texted and called early Sat. morning to confirm, and then came over and finished up the job. I would HIGHLY recommend Jack Ward Pluming. Excellent service and workmanship--worth every penny.

Rod B.

I called Jack Wards about three weeks ago about a shower leak on my second floor. Within a day or two they sent someone out. As murphy's law would have it we couldn't get it to leak. The technician took it as a personal challenge and did everything he could to find the problem. After about an hr of trouble shooting we were finally able to recreate the leak. While fixing the problem he explained what he was doing in depth, and even showed me what to do if I ever had a problem with it in the future. When he finished I had him take a look at my kitchen faucet. After a minor mishap he without hesitation replaced my faucet with a new one of the same brand and quality.

My only complaint would be that they hire someone to repair drywall when they are finished with repairs. That is the only thing that kept this from being a 5star review. Definitely will use them again in the future.

Grace C.

My water heater burst a few weeks ago, and while Jack Ward & Sons didn't have the cheapest quote out of all the plumbers I called, the price was reasonable (in comparison) and the people I spoke to in the office were very friendly and helpful. They patiently and kindly explained what would be involved and what was included, how the price was calculated, and what it would cost extra for emergency service if I wanted it done same-day instead of the next day (several of the plumbers I spoke to wouldn't have been able to come for 4-5 days, which would have left me without running water the whole time because there was no hot-water shutoff in my house!).

Travis & Jayce showed up when they said they would, and took time to talk to my home warranty company on the phone before doing anything so I could make sure I'd qualify for reimbursement, and then efficiently removed my old water heater, installed a new one with a new drip pan, and added a hot water shutoff so I could turn off just the water heater in the future. They also identified a leak in a pipe I hadn't noticed, and replaced that section of pipe. They worked cleanly, quickly, and with high quality, and were also very friendly throughout, answering my questions and offering advice about water heaters in general, the leaking pipe, and about working with contractors when I have to get all the water damage taken care of.

Great experience all around! Hopefully I won't need a new water heater again anytime soon, but I'll keep them in mind for any other plumbing jobs that come up.