Jack Sissel Pump Service

Shannon L.

Called and arranged a site visit for a quote. No reply to several emails. Thanks for wasting our time. Go elsewhere.

Doug F.

My pump failed late Friday night. I called early Saturday morning, and Tyler responded within the hour. He got us working but indicated that the pump was apparently failing. He and his partner Dustin were our early this morning. In less than 1 1/2 hours, the replaced the pump, 100' feet of pipe, and a control unit - very professionally and at a fair price. We can highly recommend them. They were professional and very friendly and easy to work with.

V B.

Unfortunately, I have to update my review. After telling this company several times that I thought the system wasn't put in correctly - with such a small pressure pump that it turns on each and every time water is turned on - they said it was fine and didn't change it. So now I have to call a new company to fix the problem.

Danielle B.

My family and I just moved to our new property in February. Three days ago our well pump went out so we decided to call the number that was on the pump. We have no shower, no running water in our home, no water for our pigs or chickens and have just planted thousands of dollars worth of landscaping and never received a call back. This morning after reaching out MULTIPLE times we received the below message.

From Tyler:
Do to not getting paid in time last time you will have to find another company to work out there. Thanks

For this company to make assumptions as to who we are is completely uncalled for. We are not the previous owner, I do not know what happened prior to moving onto this property and we do not owe you money. We just need our pump fixed so we have running water.

Lori Z.

Fast, knowledgeable, polite and professional. Thanks to Tyler and his brother for getting my air tank back on track very quickly! Long time local and family run business, I truly appreciate their integrity.

Anony M.

Tyler at Sissel Pump is a joy to work with and, after my recent experiences with three other local pump companies, he is the only one I dealt with who I feel is completely honorable. After my explaining to the other companies about some strange noises coming from our pump control box, they all wanted to sell me a new pump (especially once they learned that my current pump is 26 years old). I called Sissel, spoke with Tyler, and he explained to me that if the pump was going out, it wouldn't make any noise at all, it would simply stop pumping water, so he felt that the issue was with the control box. (I know, I'm kind of embarrassed to admit that I hadn't figured that out myself. But neither did the guys from the other three pump companies I'd called, two of whom came to the house and still seemed to think the problem was with the pump itself.) Tyler came out the next day to take a look at the control box and the setup for the pump, reiterated his opinion about the control box and recommended a new one. He came back and installed one the following day, and the noises stopped. All for less than one-tenth the price of the pumps the other companies wanted to sell me. Whenever my old pump does finally die, I won't waste my time calling anyone other than Sissel Pump & Well.

Ken K.

I had a malfunctioning pump at my rental property and called Jack Sissel for service. They did responded promptly and sent Tyler out to look at the problem and he did initially restore water on the property. However, a few hours after Tyler left, he called me around 4pm and told me that my tenants were still reporting issues with the water and that he won't be going back out until 8am the next day to look at the issue. Two hours later, when all my tenants got home and needed to use water there was no water and I had to scramble to call Tyler and beg him to go back out that night to fix the issue. So having known that there was a potential issue around 4pm, they refused to go back to look at it until the next day and then later I had to beg them to go back out to fix the issue (and pay the emergency rate) because either I was going to pay my tenants to stay in a hotel that night or pay them for emergency service to fix the problem that night. That is either inexperience or pure incompetence to not have done their due diligence to make sure that the system was fully functional before they left. When I called the owner to talk about this experience, his response was rude and full of expletives. He sweared at me with some expletives before I even had a chance to speak and he hung up on me. This is a business that lacks class and professionalism. If you are calling Jack Sissel out for service be prepared to pay them to go out multiple times because they may not fix all your issues all at once.

Summer M.

The pump for our well recently broke leaving us to seek someone new to restore water to the home. We called Jack Sissel Pump & Well Service and am so glad we did!

Tyler arrived on time and was a blend of professionalism, knowledge and friendliness. He solved our water problems, replaced the pump, and educated us on how to keep the new one solid. I highly recommend them for your pump and well needs. :)

Gaya R.

Outstanding emergency service.
Both of our water pumps died due loss of system integrity. Tyler came out early Sunday morning to install a temporary pump and got the water pressure back up.
Tyler and Dustin returned Monday morning and installed 2 new pumps, reconfigured pipes and replaced malfunctioning valves. They did a great job. Thank you.

I highly recommend this company .

Diane H.

I was very impressed with their service. My tenant called me with a problem stating his pressure tank was leaking and not getting any water pressure. I gave Jack Sissel a call and he sent his grandson, Tyler out within the hour to check out the problem. They went ahead and replaced the pressure tank and left the bill at my property next door.
The problem was fixed within the hour and my tenant had good running water again.
This is the second time they were quick like that. A few months back I had a problem with a different rental where my tenants had no water. Jack had it fixed within a few hours and they were back and running again with water. Great service. Reasonable rates. Good family business. I'm impressed. I'd call them again anytime with any of my well and pump problems.
Diane H.... Sebastopol, CA