Jack Hall Plumbing & Heating

Jenn D.

Our water main broke a few years ago and flooded our basement. We needed emergency services so I called them. They replaced the valve, but there was still no water pressure so something was wrong. Instead of considering the idea that the valve was not doing what it needed to do, they were going to have us start digging up our front lawn to see if there was a leak in the line. Fortunately, the town water supervisor lives on our block and stopped in to help and he solved the problem. Thank goodness for him or we would have dropped tons of money for no reason.

Jim A.

They responded pretty quickly for a Sunday! The Tech, Jason was masked polite and professional. He asked a few questions and went right to work to diagnose the problem with my heating system! Thankfully it was a quick and easy repair.

Staisha S.

Terrible services. Half ass the job they do. Overly rude and disrespectful costumer service. Verbally abusive towards costumers. Very rude to animals and threatens people and animals of smashing heads open. Phony nasty people. Wouldn't recommend to come to your house and do nasty work.

Michael T.

So I needed a tankless hot water heater repaired, and my system tells me what is wrong, I called telling the problem to make sure they could handle, ""our technicians gave lots of parts on their truck"" do they have this? ""I would not know that"". I need the repair so let them come out knowing their is an up front visit fee. They come here tell me what is wrong, is exactly what I told them, they have to order the part. A 100 expedited part fee for something I can get next day online for $40. I need it done just order it. They expect payment in full before they have the part or even see if I am satisfied????? That's a new business model, DO NOT EVEN CALL THESE CROOKS, so after I paid them for showing up and telling what I already was aware of and got a quote of $600 for the repair, I called Somebody else that did the job for 170 from start to finish, and I was able to check the work before I paid him.

Katriel H.

They came over on an emergency call on Feb 12, 2020 in the evening when my tenants were smelling sewage. I called Jack Hall again because I thought it might have been something that happened with the work that they had messed up previously. The emergency guy wrote up a false report, did not fix anything, and turned off my gas and had my tenants evacuated - oh and charged me $330. I was told the job would be costly and I needed ALL of my cast-iron plumbing redone! I had a second and a third plumbing company come to confirm that this information was inaccurate, and that it was a sewer main back up. I had this fixed with rotor rooter and had national grid come out to make sure nothing was leaking.
Today is the final straw which is making me report them, and that is due to the fact that I have disgruntled tenants move out and they went to jack hall for information on me and my property, which Jack Hall provided copies of and gave them my PERSONAL INFORMATION AND RECORDS to people who have been harassing me and people I have been in contact with the police about. I feel violated and disgusted with this company.

Albert F.

We were away 2.5 weeks in January travelling through the warmer south climate with friends only to return to a frozen DRAIN line. The house temp was set at 58 so house was warm enough.
As we are fortunate enough to have an additional bathroom to use I attempted to put very hot water down the toilet, shower and jacuzzi for 2 days but to no avail.
I contacted Jack Hall Plumbing regarding the matter and the ladies receiving the call were very professional. They did arrange a schedule for Friday afternoon and advised me of the $99 quote fee which I understood. I explained twice that the problem was a frozen drain line on the homes 2nd floor.
Friday afternoon the plumber arrived around 2pm and was very greeting and asked what the issue was. I advised that it was a frozen drain line on the 2nd level so I showed him the bathroom where the problem existed. He looked at the room and became very negative stating he would have to remove the toilet to access the drains as he thought it was frozen incoming water lines. Did I already say I told the receptionist 2x what the issue was? I said I was fine with the toilet removal as that would be part of the resolve. IT would be part of the quote price anyway!
He then gave an excuse he had no snake on the truck and would be afraid of braking one. He furthered he would have to call another truck for a snake but no idea when that would arrive.
WHAT PLUMBER DOES NOT CARRY A SNAKE?
He then asked yo look at the lower floor area to see where the pipes ran so I took him to both the living room and the finished basement. He said the repair would require cutting open the wallpappered wall and to heat with a hair dryer to see if it would free up.
At this point I recognized he was not too eager to fix the problem on a late Friday afternoon so I told him I would first have to check if I had any wallpaper available to fix the wall later. He agreed and said he would prepare the $100 bill to see if I wanted to decide to have the work done. I received no quote but PAID the $100 to rid myself of the poor service call.
The heat idea was a good idea though as I took my garage propane heater and placed it in the basement towards the wall. Within 15 minutes the drain opened up and no costly damage was made to the walls.
I know next time what company not to call!

Elizabeth W.

Run. Run as fast as you can.

I called them to do a furnace inspection on my house, which is rented. My tenants set up an appointment and made sure one of them was home to greet the technician. For whatever reason, Jack Hall cancelled and rescheduled for the next day. So again, they stayed home from work and waited. Again, the appointment was cancelled and rescheduled. Finally they show up (not at the scheduled time but at another time, but at least on the right day) and tell me my furnace is on its last legs and will need to be replaced very soon. I just had it installed in 2005 brand new so I knew this wasn't true. This was after having them look at a leaky sink in my bathroom over the summer where they told me I needed a whole new sink. Huh?? Talk about milking it and trying to squeeze every dime out. I feel they are money-grubbing, untruthful, uncaring and unreliable. They will take advantage of you and rob you blind. And why make an appointment if you're just going to cancel it? We can't sit home all day waiting for you to decide you're going to show up. Do yourself a favor and find someone else.

Troy B.

Totally took advantage of older customers. My Aunt and Uncle in there 90s needed a new sink hooked up to new construction plumbing . 1 pvc bathroom trap and 2 flex lines maybe 30.00 in parts oh yea i must mention the bead of silicone also along the wall that i removed anyway because it looked terrible. $699.00 crazy !!!! ant they have the nerve to put a senior discount of 34.00. So it would have been 733.00 . thats not including faucet,vanity nothing just 2 flex lines a a pvc trap .

Laurie C.

I have waited a few weeks before writing this. I have contacted the owner and requested a refund, but I see that is not forthcoming.
I had called jack hall when I didn't have any hot water. I have used their services before for furnace, cleaning furnace and other plumbing issues. Not always pleased with their service, cranky person just one of the problems, but never was as bad as this last call. After a few hours of working on my hot water furnace he finally said he figured out the problem. He determined the igniter was bad. He drove back to the office to get a new one and did the replacement. The cost was $750+. Within a few days, I again had no hot water. If I went down and pressed the reset I could usually get it to work. After fuming for a few weeks and talking to other people in my region, I called a different plumber. The issue was a bad heat exchanger. Because it was not properly working, other parts were also now damaged. After discussing the options, I agreed to get new furnace at this time. When I called jack hall to complain they wanted to come and check it out themselves and would only return the funds from the unnecessary work done by applying it to the cost of them putting in my new furnace. That was not going to happen! So my recourse is this BAD review and small claims court. Too bad, I think it would've easier to just do the right thing.

Cheryl Y.

I set up an appointment with them to come and give me a price on a new ac install and they never showed. I call the dispatch a half and hour later and she said she would get in touch with someone. I never heard anything from them. I guess they don't need my business!