Jack Hall Plumbing & Heating

Kris C.

I believe in preventative maintenance so I had the hot water tank flushed this morning. Jack Hall has a great deal right now. I was able to schedule an appointment quickly and in my preferred time frame. Dylan returned, cleaned the tank, gave me more knowledge about tanks and what to be on the lookout for and made sure I was able to access it easily. Experience, patience and kindness are rare qualities and their people always show all of them. Thank you. I have true peace of mind knowing you're here when I need you.

Bob F.

I'll give them 2 stars instead of 1 because of their professionalism. Now, I won't/can't speak to the quality of their work because the price they quoted me was beyond absurd. It was very literally five TIMES more than I was quoted by other plumbers for the exact same job. To say their pricing is laughable would be a gross understatement.

Joel B.

I can not speak highly enough about my experience with this company and it's skilled estimator Scott. I asked Scott for an estimate on a cleaning of my mothers 30 year old boiler in her basement...when speaking to me Scott informed me that my mother might be eligible for the Empower New York. A couple weeks later the knowledgeable technicians Josh and Tyler shower up like superheroes and installed everything in a few days. Kaitlyn was in constant communication with me an hour away as to how best serve my elderly mother with install times.

Program...he guided me through the application process...my mother received a new hot water heater-refrigerator, 14"" attic insulation and a brand new boiler at no charge to her! $18k in work and materials!!
What an amazing experience. It was like winning the lottery. Scott will guide all through the process.

Keegan B.

I would give the whole company a big fat 0 if I could... Scott Brumley and his crew are liars and a bunch of frauds, they also discriminate you if you get help from a program. They charged ged under our name almost 8,000 dollars or more and definitely not that quality of work, we had a furnace brought to us that wouldn't fit in our basement, then a small all purpose furnace put in with 68,800 actual BTUs because remember if you want to get the actual BTUs you need to times your BTUs by the efficiency that is your actual BTUs so example 80000 x 86 % efficiency= 68,800 actual BTUs my home 2700 square foot I need 115,000 BTUs in my home to heat it they gave us a 68,800 BTU furnace repairs are horrible had gaps and holes, taped parts of our furnace up and no screws. Totally refused to get under one part of my home heat excapes everywhere and most of our heat goes either under the house or in my basement. I wouldn't claim this business either if the photos worked I'd show you all there shit work

Mary M.

Arrived on time, were knowledgeable, polite, professional and fixed the issue with my tankless hot water system without hesitation. Could not have been a better experience. I highly recommend.

Jenn D.

Our water main broke a few years ago and flooded our basement. We needed emergency services so I called them. They replaced the valve, but there was still no water pressure so something was wrong. Instead of considering the idea that the valve was not doing what it needed to do, they were going to have us start digging up our front lawn to see if there was a leak in the line. Fortunately, the town water supervisor lives on our block and stopped in to help and he solved the problem. Thank goodness for him or we would have dropped tons of money for no reason.

Jim A.

They responded pretty quickly for a Sunday! The Tech, Jason was masked polite and professional. He asked a few questions and went right to work to diagnose the problem with my heating system! Thankfully it was a quick and easy repair.

Staisha S.

Terrible services. Half ass the job they do. Overly rude and disrespectful costumer service. Verbally abusive towards costumers. Very rude to animals and threatens people and animals of smashing heads open. Phony nasty people. Wouldn't recommend to come to your house and do nasty work.

Michael T.

So I needed a tankless hot water heater repaired, and my system tells me what is wrong, I called telling the problem to make sure they could handle, ""our technicians gave lots of parts on their truck"" do they have this? ""I would not know that"". I need the repair so let them come out knowing their is an up front visit fee. They come here tell me what is wrong, is exactly what I told them, they have to order the part. A 100 expedited part fee for something I can get next day online for $40. I need it done just order it. They expect payment in full before they have the part or even see if I am satisfied????? That's a new business model, DO NOT EVEN CALL THESE CROOKS, so after I paid them for showing up and telling what I already was aware of and got a quote of $600 for the repair, I called Somebody else that did the job for 170 from start to finish, and I was able to check the work before I paid him.

Katriel H.

They came over on an emergency call on Feb 12, 2020 in the evening when my tenants were smelling sewage. I called Jack Hall again because I thought it might have been something that happened with the work that they had messed up previously. The emergency guy wrote up a false report, did not fix anything, and turned off my gas and had my tenants evacuated - oh and charged me $330. I was told the job would be costly and I needed ALL of my cast-iron plumbing redone! I had a second and a third plumbing company come to confirm that this information was inaccurate, and that it was a sewer main back up. I had this fixed with rotor rooter and had national grid come out to make sure nothing was leaking.
Today is the final straw which is making me report them, and that is due to the fact that I have disgruntled tenants move out and they went to jack hall for information on me and my property, which Jack Hall provided copies of and gave them my PERSONAL INFORMATION AND RECORDS to people who have been harassing me and people I have been in contact with the police about. I feel violated and disgusted with this company.