Jack Hall Plumbing & Heating

Albert F.

We were away 2.5 weeks in January travelling through the warmer south climate with friends only to return to a frozen DRAIN line. The house temp was set at 58 so house was warm enough.
As we are fortunate enough to have an additional bathroom to use I attempted to put very hot water down the toilet, shower and jacuzzi for 2 days but to no avail.
I contacted Jack Hall Plumbing regarding the matter and the ladies receiving the call were very professional. They did arrange a schedule for Friday afternoon and advised me of the $99 quote fee which I understood. I explained twice that the problem was a frozen drain line on the homes 2nd floor.
Friday afternoon the plumber arrived around 2pm and was very greeting and asked what the issue was. I advised that it was a frozen drain line on the 2nd level so I showed him the bathroom where the problem existed. He looked at the room and became very negative stating he would have to remove the toilet to access the drains as he thought it was frozen incoming water lines. Did I already say I told the receptionist 2x what the issue was? I said I was fine with the toilet removal as that would be part of the resolve. IT would be part of the quote price anyway!
He then gave an excuse he had no snake on the truck and would be afraid of braking one. He furthered he would have to call another truck for a snake but no idea when that would arrive.
WHAT PLUMBER DOES NOT CARRY A SNAKE?
He then asked yo look at the lower floor area to see where the pipes ran so I took him to both the living room and the finished basement. He said the repair would require cutting open the wallpappered wall and to heat with a hair dryer to see if it would free up.
At this point I recognized he was not too eager to fix the problem on a late Friday afternoon so I told him I would first have to check if I had any wallpaper available to fix the wall later. He agreed and said he would prepare the $100 bill to see if I wanted to decide to have the work done. I received no quote but PAID the $100 to rid myself of the poor service call.
The heat idea was a good idea though as I took my garage propane heater and placed it in the basement towards the wall. Within 15 minutes the drain opened up and no costly damage was made to the walls.
I know next time what company not to call!

Elizabeth W.

Run. Run as fast as you can.

I called them to do a furnace inspection on my house, which is rented. My tenants set up an appointment and made sure one of them was home to greet the technician. For whatever reason, Jack Hall cancelled and rescheduled for the next day. So again, they stayed home from work and waited. Again, the appointment was cancelled and rescheduled. Finally they show up (not at the scheduled time but at another time, but at least on the right day) and tell me my furnace is on its last legs and will need to be replaced very soon. I just had it installed in 2005 brand new so I knew this wasn't true. This was after having them look at a leaky sink in my bathroom over the summer where they told me I needed a whole new sink. Huh?? Talk about milking it and trying to squeeze every dime out. I feel they are money-grubbing, untruthful, uncaring and unreliable. They will take advantage of you and rob you blind. And why make an appointment if you're just going to cancel it? We can't sit home all day waiting for you to decide you're going to show up. Do yourself a favor and find someone else.

Troy B.

Totally took advantage of older customers. My Aunt and Uncle in there 90s needed a new sink hooked up to new construction plumbing . 1 pvc bathroom trap and 2 flex lines maybe 30.00 in parts oh yea i must mention the bead of silicone also along the wall that i removed anyway because it looked terrible. $699.00 crazy !!!! ant they have the nerve to put a senior discount of 34.00. So it would have been 733.00 . thats not including faucet,vanity nothing just 2 flex lines a a pvc trap .

Laurie C.

I have waited a few weeks before writing this. I have contacted the owner and requested a refund, but I see that is not forthcoming.
I had called jack hall when I didn't have any hot water. I have used their services before for furnace, cleaning furnace and other plumbing issues. Not always pleased with their service, cranky person just one of the problems, but never was as bad as this last call. After a few hours of working on my hot water furnace he finally said he figured out the problem. He determined the igniter was bad. He drove back to the office to get a new one and did the replacement. The cost was $750+. Within a few days, I again had no hot water. If I went down and pressed the reset I could usually get it to work. After fuming for a few weeks and talking to other people in my region, I called a different plumber. The issue was a bad heat exchanger. Because it was not properly working, other parts were also now damaged. After discussing the options, I agreed to get new furnace at this time. When I called jack hall to complain they wanted to come and check it out themselves and would only return the funds from the unnecessary work done by applying it to the cost of them putting in my new furnace. That was not going to happen! So my recourse is this BAD review and small claims court. Too bad, I think it would've easier to just do the right thing.

Cheryl Y.

I set up an appointment with them to come and give me a price on a new ac install and they never showed. I call the dispatch a half and hour later and she said she would get in touch with someone. I never heard anything from them. I guess they don't need my business!

Aundrea R.

I am very happy with Jack Hall.
From Amber in the office who has helped me out a ton, to the gentleman whom took my trouble shooting phone calls to the two gentleman whom came to my house and installed my new hot water heater.
Thank You very much for helping me out.

Alex F.

We used Jack Hall for window replacement in our home and we are thrilled with the job they did. Out of all the window quotes we got, they had the best quality windows and the sales team was attentive to our needs/questions. We had old single paned windows that were difficult to open and now our home looks fantastic from the inside and out with the new windows. The installer was friendly and professional, and he left my house the way he arrived, clean and tidy. Not only will we save energy costs, but the curb appeal is outstanding.

Judy B.

We've been using Jack Hall for heating (oil boiler) and plumbing for more than 10 years. They're always prompt, friendly and get the job done. We just used them to get a ductless A.C. in a loft room and they did a great job. We no longer have to dread unbearably hot summer nights! Once there was a repeat problem with a plumbing issue but they came back right away and cut the charge for us. Highly recommended!

Mark R.

The last time I had used them they called to cancel an install of an AC unit I had paid half down and scheduled well in advance. They showed up a week later after a heat wave. I wasn't going to use them anymore but needed a simple furnace cleaning at a townhouse I owned. She looked up my old information and when I informed the office I moved the person I spoke to decided to set up another account and we scheduled 10 days out 12-2. At 1:45 my tenant who took the time from work called to let me know they weren't there. I called and JH's team knew nothing about .. well anything. Pathetic customer service.

Marie W.

Bathroom Renovation Plumbing rough in with this business did not go well. Time and materials invoice inflated: Attempted to charge exhorbinant price for PVC; they went as far as billing for hours not worked. I know because I was the homeowner/ GC on site. do not use this business for any renovations. Also instead of using diamond blades for demo... a sledge hammer was used. Do ya'll know what happens to plaster and lath on the other side of a wall with such force.
Will,post picture of adjoining wall damage.