Jack Frost Heating & Air Conditioning

Q W.

If you enjoy going to court and winning be my guest. These are the nastiest most dishonest contractors I have ever used in my entire life. Where should I begin? Maybe with the fact they hit our home with their truck and caused significant damage and never called to say so and probably wouldn't have had I not drove up to catch them because my daughter called to say the entire house shook? Or from the very rude and dismissive way they arrive that morning at my home and left because I dared to ask about the required permits that were requested before coming to start work? Maybe I should begin with how they requested to be paid in full prior to starting the job and WERE but took an additional 50% deposit almost 3 weeks later after they had been paid? Or how about the part where I had to hire an attorney to get a copy of their insurance to file a claim? Maybe I should start with the fact that our contract says a completely different furnace then that which was installed? Well I guess I will start with the night where I had to stay in a hotel because our ""brand new"" furnace they installed wasn't working and when I called them, they said they voided our warranty at their sole discretion. When trying to ask why I was hung up on several times then my number was blocked. We have no heat from a furnace that was installed in November and were forced to sue which honestly I didn't want to do because I love supporting small struggling businesses and have never had to before but Jack Frost has left us zero options. Though they have had many times & several opportunities to make it right which I felt was fair & usually works with rational contractors who are eager to rectify a mistake. I wasn't going to post anything at all but felt people should be warned about this family of crooks. I realized they can respond, but honestly what can you say? Voice recordings, pictures and receipts say more than anything they could in defense of their actions. 'Trust me' they said *eye roll* Yeah that is recorded as well, along with a picture of Tyler's big smile after hitting my house with his very low insured van. So I highly recommend that you use anybody else and I mean literally anyone.

Evan B.

We call Jack Frost for all of our HVAC needs. They are reliable and timely. They are a little pricey but you get what you pay for. Will continue to use them in the future.

Jennifer T.

Our 5 yr old furnance died on Sunday. Jason came out for $120 service charge, and said it was our motor. Motor was $289, less than an hour to put in and was $908 total! I called Jason (his number on his bill is disconnected) and wanted a breakdown. He claims that drivetime, which he went to Depew for the part. He insisted on cash (we paid with a credit card) too and said he gave us a break on tax. TOTAL PRICE GAUGING AND SCAMMER. He could of had the part covered by a warranty too! DO NOT USE HIM. AM REPORTING HIM TO ATTORNEY GENERAL TOO!

Christopher D.

Update 2/4/22:
On 2/2/22 I was contacted by the senior owner of Jack Frost. He was very apologetic after hearing the full account of what transpired. He offered to find a way to make things right. Although I had already found another company to do the work, he agreed to refund my charge for the Sunday service call. In turn, I offered to add an update to my review.

He promised to speak with his sons and techs to try and prevent this from happening again. I still stick by my review, but do appreciate the gesture that was made.

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Furnace motor blew on Sunday (1/30/22).
Monday (1/31/22), I was quoted $1500 for parts and service.
The technician shows up Tuesday (2/1/22) with the parts and says it will now be $2800 due to the price of equipment purchased that morning.

I immediately called the office to find out what was going on. I was told that part prices can differ from day to day due to supply chain issues, daily price changing from their supplier, etc.

I then spoke with the service manager who offered to lower the price to $2,000. I asked that he call the owner and let him know the situation, since parts do not change $1,300 in value overnight.

After some internal calls, the technician informed me that he was called by the owner and told not to release the equipment and install it for less than $2,500.

This left me with the option to either pay $1000 over the quoted amount so that my family had heat or decline the equipment sitting in my driveway and start the service process all over with another company.

I declined and contacted our local/usual service provider that we would have used had it been a non-weekend emergency and found out that the parts in total were less than $800 with tax from their sales representative!

My experience with Jack Frost is that their business practices and customer service are below subpar. I am honestly concerned that this company is potentially holding clients to higher prices at the last minute due to the weather and/or circumstance, as I have no idea how a company of this size is unable to obtain correct pricing with their equipment sales reps and convey that pricing to their clients.

That's my review...

As horrible as the situation is at the moment, I know it will work out in the end. My advice would be to think twice when opting to hire this business and to certainly get everything in writing before commiting to having work done.

I've also contacted the BBB and NJ Department of Consumer Affairs to learn more about my rights based on the simple facts of the situation, only to prevent or prepare myself if this situation were to ever happen again with any other company.

Thanks to the technician who had to deal with the incompetence of his management while standing next to me trying to wrap my brain around what was going on. It's not your fault man. Thank you for being the only ""professional"" I have dealt with at Jack Frost. I hope you find an employer that doesn't put you in this type of situation.

Tony L.

Very Professional and quick to get my job done.
I called on Sunday PM, Monday AM Tech came out, gave me estimate to repair my Heater. The next day my heater was working as it should.

What more can you ask for?

Highly recommend.

Bob M.

jack Frost installed two new HVAC units in 2019. Last month I called to have them service the two new units plus two older units. They charged a flat fee of $135 for each unit with no discount for multiples. When I questioned the price I was that $135 is the going rate.

I just received a solicitation from an A/C tech that we have used in the past and he is charging $98--almost 40% less than Jack Frost. Not sure I will use them again. Also, I provided the new filters.

Jason H.

They are the worst and were very disrespectful to my wife. Would not recommend. Had to call another HVAC company to fix what Tyler very clearly is incapable of. The company ended up being able to figure out that the motherboard was fried and I'm pretty sure Tyler did it to try and sell me a new furnace. I looked at the reviews and am now convinced after the attitude from him and the woman who answers the phones that they are FAKE! I should sue but the $700 isn't worth the headache & definitely worth getting rid of them and letting everyone know how awful this company is. You people should seek therapy, use the money you scammed for some good.

Mary M.

I called Monday morning, Alex was here in an hour!
Ended up having to replace the 30 yr old system (no shocker there).
The team showed up the next day 9 AM, removed the old system and had the new Lennox system installed and fully functional by 4:30!
I found them to be very professional and efficient. Before Mike left he
made sure the place was clean and even removed the back-up
window unit and stored it back down stairs!
Don't call anyone else........

Cindy R.

If I could give them no stars I would. They came and did a full diagnostic and determined it was my thermostat. Now heat still Not working right. Call them back In. They do another full diagnostic and tell me it's the board. Mind you a board cost 1000.00. So I said I guess we have to replace. After board was in now they say still not fixed we need new dampers. Well I am now 1400.00 in and with the dampers probably close to 2000.00. This is a rip off as if they were doing the diagnostic properly they would find issue first time. It's a scam and rip off. They did not even subtract any money for the thermostat since it really wasn't that at all. Don't hire these guys. They continue to find problems to get money instead of making right determination at first and making repairs.

Consuelo Q.

We recently call them up for service and instead they gave us a wrong diagnosis.
We were charged $100 that they refused to returned.