J&A Plumbing and Rooter

Claire M.

Similar to Scott and Emily's experiences below, we were given no plumber choices when it came to working with Fidelity National Home Warranty and regret wasting a warranty claim with their business. We submitted a warranty claim for a few issues, and the J&A plumber Jose seemed quite nice and helpful when he arrived on site to assess our issues, one of which included a newly leaky sink on the right side of our double vanity. He said he would write up the report which would determine if the issues were covered, and J&A Plumbing would call us to explain the report. They never called. A few days later, we received an automatic email from Fidelity stating that our warranty claim was denied. This was confusing to us because a newly leaking sink is one of the most common issues to be covered under a warranty claim. Fidelity explained the plumber Jose marked the left side of the sink because that's what our claim was for (it wasn't, I was never asked which side of the sink it was for prior to the plumber arriving). I explained to Fidelity that our original claim was for the right side, the only sink in our house that's actively leaking, which we reviewed very clearly with Jose in person. Fidelity said that the ticket is closed in their system, but we could pay to have a new warranty claim opened for a new plumber to look at the issue. I explained the ticket is essentially unfulfilled, because a mistake was made, and they insisted I had to go through J&A plumbing to dispute the denied claim because it was closed in the Fidelity system. Isabella, the not-very-resourceful phone receptionist from J&A plumbing, said they can't reopen a fulfilled ticket, which makes no sense because they didn't even fulfill the ticket in the first place. The report was for the wrong sink. Isabella insisted that the plumber called me to explain the report, which they never did and is a straight up lie. She also kept insisting the claim was for the left sink and that's what we showed the plumber (again, not true, she was not there).

Avoid J&A plumbing at all costs, especially if you're working with Fidelity National Home Warranty. They are unaccountable and dishonest.

K L.

Same day service, you can't beat that! From the friendly individual whom set up my apt in a timely manner, quick response... prompt to say the least! And to Jose's support to solve my issue, arriving on time. I would absolutely call them for my next plumbing need!

Scott e.

My review echos the one a few below from Emily. I was forced to use this plumber due to Fidelity Home Warranty. They came out and told me the issue was not covered by the warranty. They quoted me the entire cost of job. I agreed to pay them this. They fixed the issue (backed up sewer line).

Then they charged the warranty company $180 for the work they did, which they told me was NOT covered. When I contacted the warranty company, they told me they paid the portion of the work that WAS covered. So J&A charged me for the entire work, instead of the portion that was not covered. Then they charged the warranty company too.

When I spoke with J&A Plumbing (Eileen the receptionist), she said the $180 was for them to come out to my property. The warranty people have confirmed twice that they paid them specifically for the work done at my property, not to just show up. I even have the documentation from J&A Plumbing showing they charged me for the entire job. And J&A Plumbing are still trying to deny this.

And yes, Eileen is an awful person. Combative, horrible attitude, caught lying and then proceeded to double down on their lie.

So if you are looking for a plumber - these are the last folks you will want to deal with.

NOT trustworthy.
NOT honest.
NOT professional.

do yourself a favor and just avoid them.

Matt P.

Referred through home warranty. I have a kitchen sink leak. Booked appointment directly through J/A plumbing. The soonest they could come out was 7 days. Which was unfortunate but I realize it's the week before a holiday, so I understand. I take the day off work for this appointment, no one shows up at the confirmed 8am appointment. I called them and they said nothing was on their schedule. Which is strange because I recieved a text message confirmation and email for today's appointment from them at the time of booking. Frustrating when you can't use your sink for a week, so they booked me again and the best they could do is another week out. Now I'm pretty upset, thinking they would want to make this right for not showing up the first time. I just thought if they truly cared about making a mistake, they would make this right. I understand accidents happen but I just felt like this was poor service.

Emily C.

The most incompetent service, ever. I was forced to use this company by Fidelity National Home Warranty Company and it was just so bad all around. Because of them Fidelity lost a customer. Eileen at the front desk is the most incompetent receptionist I've ever dealt with- if you say you're going to email a photo of a product replacement then do it! Don't lie and say you did because you're embarrassed. And if you are going to work with Fidelity then submit your work orders!!! Don't make the customer call both companies 3 times each. And again, don't lie about it and say you did when you clearly didn't, according to them. I would not use this company if my life depended on it, and I highly recommend you move on if you're reading this.

Michael B.

Jose, from J&A Plumbing is great. When my main sewer was plugged, he systematically tried to clear it. There were so many roots in it that his small machine would not clear it. We did not have an available main line clean-out so he had to dig up the front yard to get to the main sewer line and use his large machine. While he was doing the work he was friendly, unfrustrated, and gave great explanations as to what he was doing. At the end of the work, I had an operating sewer line and a clean-out for future issues. This was all done for what I considered a reasonable cost. A few weeks later I recommended Jose to a neighbor and he did a great job of replacing the main water shutoff and several hose bibs. He is excellent at his work and always cleans up when finished. I recommend Jose very highly.

Hank Z.

They replaced a kitchen faucet and all seemed well. But a year and 1/4 later it became loose, twisting back and forth. They refuse to help, saying it's been too long. But I think a kitchen faucet should never become loose. It should not just stay in place for 90 days. I am not young, and I have never seen another kitchen faucet slide around, not even one that I installed myself at another house. They are both incompetent at a basic plumbing task and refuse to stand behind their work. So I recommend you stay away.

Patricia F.

We have used J&A twice recently. They were sent by our home insurance company. We were very happy with both jobs they did (bathroom faucets and garbage disposal).
Good communication, quick appointment available, knowledgeable, professional and neat.
Glad to have found them, would definitely use again!

John K.

J&A installed a new water heater after trying to repair it. It took an extra couple of days, not their fault. Both crews were professional and sensitive to us. Kept a very neat job and were very efficient and polite. I would recommend them anytime. I tried leaving a thank you message to the boss on their phone but was unsuccessful. Hope the owners read this. Good job everyone!
Jk

Helen K.

On time and very polite masked technician. Diagnosed my problems quickly and repaired both my toilets.
I felt confident that the tech knew what he was doing