J Stephens Plumbing

Tod S.

Called on a Saturday and they came for a free estimate on Sunday. Turns out it was a ridiculously easy fix which took all of three minutes. He didn't bill me and was laughed instead of trying to get some money and pissed. 10000% recommend.

Nick C.

Kyle and Rich were great, they were able to fix a few minor plumbing issues I had in a quick and efficient manner. They took the time to explain what they were doing and showed me the issues. Would not hesitate to call again.

William C.

This is literally one of the best service calls I have ever had in any industry. These guys (James and Axel) were respectful to me and my property, knowledgable, eager to share their knowledge when I asked questions, and SHOWED UP when they said they would show up. They initially came on a Saturday to run a diagnostic, and J. Stephens (owner) even stopped by to check-in with them, which added a nice touch. They were not the cheapest, but after calling multiple plumbing companies and getting several quotes, they were definitely the best value when considering the expertise, commitment to get the job done timely and correctly, and their overall professionalism. I think their 10-year warranty speaks for the faith they have in their work. They worked like a well-established team, and that is something very refreshing to witness when in a distressed predicament regarding your property. They even put the tabby back down with care. I can't say enough great things about them, and I'm very happy to leave them 5 solid stars. If only other companies could just do a good job like these gentlemen. Great job y'all!

Fred M.

This is the type of company I really enjoy doing business with. I called late afternoon when our water heater failed. It was old and clearly needed replacing. They were at my door within 10 minutes of my call!! Granted, they had a crew nearby finishing up another job. Even more impressive, they fully installed a new heater with a hot water recirculator before dinner the same day! When I had a stupid question, they offered to come back - the same night. When I had another question, they responded after hours and offered to come back again during the weekend, no additional charge. Thankfully I figured out my stupidity so the service call was unnecessary. Honestly, this is the type of business I love working with, and I'm almost hesitant to give such a positive review because I like keeping these great companies to myself, but they were so awesome I'm willing to share. I just hope they keep treating me with the same level of urgency when I call. I'm sure they will for you!

Tim K.

I called J because my Rinnai RL75 wasn't generating hot water. Other plumbers booked me 3 days out but J showed up within 15 minutes, fixed my issue at no charge as long as I service it with him. 100% recommend him!

Glenn G.

Our under-mounted sink became disconnected from the stone counter to which is was glued. I called J Stephens, and the owner very carefully explained how the repair would be done. It would require the techs to cut into the stone, attach hardware that would hold the sink in place in tandem with new glue. After a time of setting, the techs would make a second trip to the house to reconnect all of the plumbing. The techs came, and used pieces of wood and screws, in addition to glue, and were done in an hour. No cutting into the stone -- no second visit. I called the owner to let him know how the job went, and he graciously refunded a portion of our agreed upon fee. He explained that there wasn't enough exposed stone under the sink to attach the clips, so they used the wood supports. It is clear he cares very deeply about his company and about the satisfaction of his clients. J Stephens will be my go-to plumber.

Scotty C.

After my usual googling and attempting to diagnose the issue, I was pretty sure that we had a clog in the main line that was causing the sink water to back up into the tub. It was draining very slowly but any water use would cause another backup and it wasn't clearing. I put out a Request a Quote on Yelp and wasn't getting anything immediate. I decided to call a couple highly rated places and while my first choice wasn't available for another day and a half, J Stephens said they could come by at the end of the day. Ryan showed up at my door right on time with a helper to solve our issue. After some quick diagnostics, he determined that I was right and that the main line would need to be augered. It would also need the """"larger auger"""" which would be more expensive. I'm not sure why if you have both tools to do the job, why it would be more expensive to use one than the other, but that's the deal. We needed it cleared asap and chose that route. Within 30 minutes they were wrapped up and the pipe was cleared. I felt like the almost $400 price tag was a little high for the amount of work, but after speaking with a friend in the business, he mentioned it's not much more than he charges either... which made me feel better... slightly.

Laura G.

We had several plumbing repairs needed- 2 running toilets and a problem with washing machine hook up. They came out right away, repaired everything, and gave us a terrific price. We are so appreciative and will continue to use J. Stephens in the future!

Christine P.

Great customer service today from Ryan. He was prompt and delivered quality service. Next time I have a plumbing problem I will call them again. Will also recommend to friends. Thanks again!

Steve W.

I've used Jay's company three separate times for plumbing jobs... the first was a toilet install, the 2nd was a tankless hot water install and the 3rd was a toilet install in a different bathroom. He charges what he says he'll charge... there are no surprises at the end, and the work is quality. He and his team know their craft and I've never had to wait more than a day or two for non-emergency service, which is super. He responds to calls, msgs on Yelp and everything else... I've recommended him to neighbors and friends and I'm doing so here as well.