J Stephens Plumbing

Laura G.

We had several plumbing repairs needed- 2 running toilets and a problem with washing machine hook up. They came out right away, repaired everything, and gave us a terrific price. We are so appreciative and will continue to use J. Stephens in the future!

Christine P.

Great customer service today from Ryan. He was prompt and delivered quality service. Next time I have a plumbing problem I will call them again. Will also recommend to friends. Thanks again!

Steve W.

I've used Jay's company three separate times for plumbing jobs... the first was a toilet install, the 2nd was a tankless hot water install and the 3rd was a toilet install in a different bathroom. He charges what he says he'll charge... there are no surprises at the end, and the work is quality. He and his team know their craft and I've never had to wait more than a day or two for non-emergency service, which is super. He responds to calls, msgs on Yelp and everything else... I've recommended him to neighbors and friends and I'm doing so here as well.

Aspa C.

Jay is as prompt and professional as ever! We noticed a toilet tank leak and promptly called Jay and he arrived later that same day. We discussed our options and decided that a brand new toilet install was the way to go. He bought, delivered, and installed the new toilet as well as disposing of our old fixture within 24 hours. Bonus points belong to Jay too because he took a moment to give my dog belly scratches! Keep up the great work!

John R.

We called J Stephens because of their 5 star rating. They showed up and gave a rather pricey quote to replace a shut off valve on our irrigation back flow. The quote was doubled when they arrived to replace the valve since he suddenly saw """"2 leaking valves."""" The job took about 45 minutes from start to finish (including wrapping back flow with an insulating material) and he charged $460!! This is the epitome of price gauging (probably because the job is in an upscale neighborhood), and I will never call him back.

Daniel Z.

Unethical. Came out after Thanksgiving. Had a clogged sewer line that over flowed into our house. We were told it was due to using babywipes and the main line was blocked. We were told he knew this because he had to use a camera to see what the issue was. A month later we are having the same issue. The reason for the blockage is because AT&T put a fiber optic cable through the sewer line and split it in half. If the plumber had used a camera why didn't he see the line that was in 2 pieces. AT&T did the cable install in the beginning of November. All BS. The plumber should have been honest and told us the truth. How are could it have been to see the sewer line in half. $385 down the drain for a scam

Brooke B.

Great customer service and incredibly quick service despite the holidays! Easy to communicate with and very helpful.

Chuck M.

Excellent service!!!! Keep it up jay!!! Jay came out and fixed my gas water heater. Most company's wanted to charge me a ridicules service fee! Jay did not! Jay came out within the hour of calling him and had it back up and running, turned out to be a simple fix! Thermostat failed jay replaced it and charged me a fair price! I couldn't be happier! Go Team Jay!!!!! The super plumber!!!

John S.

We were very disappointed with the service received from these plumbers. Needed copper outflow pipes replaced in the bathroom and small leak in cold water line repaired. The first plumber who visited gave us a quote for $2800 and we had to have the owner, Jay, come out a second time to view the job and get a more reasonable quote. After the work was done, I requested an itemized receipt several times and got no response. Two months after these plumbers worked on our bathroom, we hired contractors to repair some damaged subfloor only to find the pipes that were supposedly fixed and replaced were still leaking. I have sent them pictures and have been calling these plumbers repeatedly about this issue and they will not return my calls. We went with J Stephen's because of their good ratings on Home Advisor and Yelp, but these guys did not deliver on their 5 star reputation. Unfortunately we ended up with leaky pipes and no attempt to fix the situation.

Yvonne K.

I contacted Jay on Thursday, he returned my call in less than 15 minutes. After describing my bathroom problem he was able to come on Friday. He gave me a 2 hour window of the time he would be here plus a 30 minute on my way call. He and his lovely helper (wife) called and arrived even before quoted time. They completed the job of replacing a very old leaking toilet with ease. Jay even hooked me up with a tile man as the flooring needs to be replaced. This to will be done in a quick time frame. No waiting weeks. Totally impressed with the way he conducts business.