J Star Services

Teresa R.

Run as fast as you can. They are deceitful and liars. The lady who answers the phone is one of the rudest people ever. Their tech came to
Our house to do a 6 month check and gave us a great check. However 2 weeks later my ac is out. When they come back they find a Freon leak. Hmmm. When I reviewed the service order from 2 weeks prior, the tech did not even bother to check Freon. Now they are saying we need a whole nee unit. They are horrible to deal with and will lie to
Your face. Do not use them.

Qazi S.

Unfortunately my home warranty company had this terrible company service me. Typically I wouldn't leave a bad review but because the "OFFICE MANAGER" was so extremely rude I think it's only right. She refused to give me her name, knowing she shouldn't be talking to customers the way she was.

Please take your business elsewhere, you will save yourself time and a headache. Also the office manager had the nerve to call me liar on the phone and then wanted to continue with text messages to prolong the argument.

What kind of business is this!! This has got to be a joke. I feel bad for the company, this "office manager" is ruining the companies name.

I cancelled my recall service with them (which was not to be charged because they were unable to fix the issues with the first two visits) and decided to pay more out of my pocket just to avoid having to deal with these people, specifically the office manager. She also had the nerve to text after the call and say "I am the one that can help you". Ma'am the only you've helped with is cause an inconvenience and headache. Shame on you.

Tameeka J.

Still waiting a week later for j-star to send over a diagnosis to my warranty company!! Super frustrated. And whoever is answering their phone needs customer service training! The 2 star review is very generous!

Tanya W.

Annie in the office is extremely rude and unprofessional!! When my warranty company set it up with them they did not call to schedule an appointment until the day of. When David showed up he was in an unmarked truck, no id, just a t-shirt and jeans. He did absolutely nothing and kept blaming his office manager and the fact that he had been super busy and was tired. When I called to schedule a time for someone to come out again Annie told me that they didn't work around my schedule, I had to work around theirs. Well, guess they don't need business then! I wouldn't use them if my house was flooding!

Jonathan K.

Have a new home and a Home Warranty with Landmark (another case altogether) . Was scheduled for some plumbing work on a Friday; window 9am - 6pm. At about 2PM I receive a text that they need to reschedule for Monday; no phone call and they will never answer your calls and half the time just hang up. Monday I am waiting all day and at 4PM I get another text; we have to reschedule for Tuesday 3/16. Okay; again tried calling them and nothing. At 4 PM I get another text saying they will have to reschedule as the van broke down. Company with absolute zero customer service; how they are in business is anyone's guess.

Kathy K.

Not plumbers at all! At the time, I had Landmark Home Warranty who sent J Star out 3 separate times. Never repaired my plumbing issue. Only suggested I pay out of pocket, $795.00 to put in a clean out valve. Finally, Landmark approved me to call a 'real' plumber who repaired. my problem first trip out and Landmark covered. Btw: I had 2 clean out valves, already. I Strongly recommend Against them. IF they're even still in busy.
The very reason I got a bad taste in my mouth for Home Warranty. Definitely did Not renew with Landmark, or purchase any home warranty.

G R.

They are so unprofessional. Don't even bother to try and make an effort on helping you at all. They are hire by American Home Shield Warranty which does not help either at all.

Elissa E.

"I wish I could give zero stars" I see this phrase on reviews all the time.... I now know why people say it. I hope I never have the misfortune of dealing with this fly by night company again in my life. American home shield assigned them as my contractor... I have had success with the warranty company, until my phone call with J-STAR SERVICES INC. The woman that answered the phone was so absolutely rude I finally hung up on her. I was calling to set the appointment, she informed me I am outside their normal service area and they "will get to me when they get out that way..." I live in the country, I get it I am ok with a wait. I just wanted to know what day. She said they get calls on the weekend and would schedule me Monday after those calls come in. I then asked her just to be clear you won't even schedule me till next week? She asked me if I "really expected same day service on a home warranty account." At that point I quit asking questions because I knew no matter what she said I would not be using them as a company. I did not expect same day service but setting the appointment would have been nice. She made sure to tell me they were still within the time frames provided by the warranty company. I pulled the reviews for them, so many people with AHS warranty have had issues. I no longer felt like I could even trust having them in my home. I hung up with the rude woman and continued reading about the company.... they are not BBB approved and have even more bad reviews there. They are less than 3 stars on all platforms. I am glad I refused service and disengaged from rude woman on the phone. It sounds like she becomes really nasty if you disagree with her, it felt it was going in that direction. If you own this company or work there please work with the woman answering your phones. You won't have many clients if you keep her working there. If you are a home owner looking to them for repairs, I SAY Don't!!! Or at least be informed look at the reviews they are horrid beyond just scheduling.

Lurany J.

There arrival window is always 9:00 am - 6:00 pm. They were supposed to be at my house on 9-3-2020, but never showed, never called, never emailed or texted. I sat at home all day and my time is valuable too. I tried to call and got their voicemail and left a message. The next morning I tried calling them again and no answer and left another message. Shortly thereafter I got a message from American Home Shield that my appointment had been rescheduled to Sept. 8. Now, all this time, water is pouring out from under my sink and all down my countertops. I called American Home Shield to complain and to get them to send someone else but they said that was their only contractor. I told the representative from American Home Shield that I had spoken to Moen and the problem was a bad O-ring. The representative from AHS said he spoke to the contractor and he told him the problem was more major than that. Now I had paid my $75.00 fee and he had been here twice for 5 minutes each and did not fix the problem. I now asked for my $75.00 fee to be returned but I think I can kiss that goodbye. I went out and bought an O-ring to fix the faucet myself and no more leaks. Do not call these people.

Harald B.

Not very impressed ... the receptionist is rude as could be ... their technicians not very knowledgeable... I had a new hot water heater installed and had to hire another Plummer to replace the piping to remove the black pipe