J Star Services

Jeremy C.

Unfortunately I can't give a zero stars review. Just bought a new house and on Friday we smelled what ended up being a small gas leak. We called our gas company they cane out and had to shut off all appliances which use gas which was the stove and water heater. We then called our home warranty company and they were very quick to match us up with j Starr so I got their info and I called them right away because I read their reviews and most said they don't call you which I find oddly enough. Anyway the lady that answered sounded like she was from home as I hear kids screaming in the back room so she's irritated and takes it out on me. She says "It's Friday we don't come out on weekends" so I replied with Friday is not a weekend. She said well it's 3 o'clock close enough WTF . So here it is Monday the plumber is there literally and says problem is fixed I tightened the pipe you can go ahead and call your gas company come back out and turn the gas back on so I did. The gas guy comes out and the work order says the same thing and the problem is still there and he cannot turn on the gas. So I called the plumbing company back after four phone calls the lady find the answers back rudely and says we're busy the rest of the day the best I can do is tomorrow morning so I'm like tomorrow morning like today tomorrow morning because the appointment today was 9 to 12 you showed up at 1:30 so should I plan for 130 then? She said sir we will get there when we get there I'm like ok lady. But all the while "why is this my fault again" avoid this company altogether

Greg G.

Just like to say that I am about to kick American Home Shield to the curb. J star services is the only plumbing contractor for my service area. You pay monthly premiums and think your covered, only to find out by the service company(j Star) that you are not actually covered in all cases. Needless to say I was very upset and was yelling at the office manager. Amy is a professional who obviously has had to deal with someone like myself who took it out on the wrong person when you fell like you've been taken advantage of. I have plumbing experience and take it from me, they know how to get the job done right and take time to help you understand your options and educate you on how to avoid more problems in the future. There is no question when I need a plumber I know who to call. Thanks J Star

Baloo J.

Totally agree with every other review here. Absolutely the least professional phone conversation I can remember. Receptionist must be owner or required to act like a hardcore debt collector...she would never work for me.
The whole experience was very frustrating. No communication unless it serves their purpose and missed a day at the office for a 9a-6p window NO SHOW! (No reply/response all day)
Technician was knowledgeable and friendly but that's not enough to redeem this company.

David C.

Absolutely unbelievably bad. I have never before encountered such rudeness. My homeowner warranty company referred them. Without consulting me J-Star unilaterally scheduled an appointment on Thursday between 9-6. Didn't ask me if I could be available. Just sent me a text message. So I called them and said I couldn't wait around the whole day, that I needed a specific window. The first words out of the customer service person's mouth were "CURB YOUR ATTITUDE. We will call you on Thursday morning and give you a 3 hour window when we will be there" When I responded you don't tell the customer to "CURB YOUR ATTITUDE" she hung and canceled the appointment. Incredibly rude, disrespectful and unprofessional. I advise everyone to avoid J-Star.

Isabelle C.

Incredibly rude and unprofessional to the extreme. I would never use this company again. Receptionist is unbelievably disrespectful and offensive. I can't believe a company would ever hire someone like her-- if they have any hope of salvaging their company J star services needs a new receptionist. Even if she's that unhappy and disagreeable in her personal life she doesn't need to take it out on customers. Nobody thinks you're tough, just pathetic. Tasteless company overall.

Clint M.

My home warranty company contracted this service when our water heater started having issues. I'd called on a Wednesday around lunchtime and had been assured that per the warranty company's service agreement, I'd be receiving a call from J Star within 3-5 hours to schedule an appointment. No call came.

First thing the following morning (Thursday), I received a text message-- still no phone call-- telling me that my appointment window was scheduled for 9:00am to 6:00pm. Apparently a nine hour appointment window is okay for these people. I was already feeling sick, so I ended up calling into work to make sure I'd be home when they came by.

Some time later, I get another text message telling me that my appointment was canceled. I called them three times to no avail, then sent an email and a text message, but no one was responding. I called my home warranty company and they tried calling J Star repeatedly to no response. Apparently no one bothers to make or return phone calls at this company.

I finally got an email back somewhere around 3:00pm on Thursday informing me that they received the service order but they don't service my area. No apologies for not being more clear, for scheduling a 9-hour appointment window and canceling it, or for not returning calls, emails, or texts over a six hour period.

I'd recommend that you avoid trying to work with this company at all costs. I even requested that my home warranty company consider terminating any partnership with this group considering their ridiculously poor customer service. From the other reviews on this page, it sounds like they don't even do a decent job when they do show up.

Robynne H.

We purchased a water heater from Sears after ours broke and flooded our home, because their website said they could deliver and install same day. Through contractors of course, unfortunately we had to work with this one!!! Sears apparently had our incorrect phone number, which we updated with them THREE TIMES! We called and left multiple voice mails for J Star Services after TWO DAYS without water. Once we were finally able to get them on the phone they told us "it wasn't their fault" that Sears didn't give them the correct contact information and that I would have to call Sears.

If you have an order pending, equipment waiting to be picked up, and installation that was promised SAME DAY, this company should have done SOMETHING to get in contact with either Sears or us to coordinate the installation.

They were extremely UNPROFESSIONAL on the phone and had NO IDEA how to handle a disgruntled customers. We will NEVER work with Sears just so that we do not have to encounter J Star Services ever again!!

B G.

Called them on a Saturday to service AC when we had a house full of guests. They advertise 24 hour emergency service. They never bothered to call me back. Very annoying and disappointing. Called Milton Frank and they resolved the problem quickly and with courtesy and at a reasonable cost.

Janet M.

This company is contacted with Sears to install water heaters. They took a job in Sugar Land, a distance of 60 plus miles. They did not show up on Monday, as promissed by Sears nor did they contact us as promissed and wanted their installation window to be from 8 am to 5 pm. Don't waist your time or money, on either J Star or Sears.

Phyllis G.

I would give them a zero if it would let me. They were the most unconcerned, disinterested business I ever dealt with. I called to see what time they would be at my house to install a hot water heater. The girl on the phone told me they would be there in between 3 and 7. About 30 minutes later, the plumber called and told me it would be in between 1 and 4. I told him that I couldn't make it that soon because I was at work. He said he would have to re-schedule, and it would be 1 to 2 more days. I had already been taking cold showers for 3 days, so I agreed to his time. They wouldn't start the work without payment, which was $541.00, on top of the $229.00, I was already charged by the store. I was not prepared for that price, and I didn't have time to prepare. They put my old hot water heater back, not the way they found it, and drove off with my new one that was already purchased. They left the old hot water heater leaking into the Garage and a bedroom, and it wasn't leaking when they found it. I am sitting here with the water leaking into my house, and I don't have the strength to turn the water off at the curb. Contractors I know allow half payment and then half on completion. That would have allowed me time to get the rest of the money and come back. I have never seen someone so unprofessional and disinterested in customer service. They didn't want to assist me on the appointment end or give me time to go to the bank and get the money. They didn't even tell me that they weren't going to start the job until they had the money, so when I was inside arranging for the money, they were sitting in the garage waiting for me. They have serious communication problems with their customers and their office. Horrible experience!!