J Star Services

Mike K.

Unfortunately, I also can not leave a 0 star review for this company. I am in the customer service business and the professionalism and intergrity of both the Office Manager (Angie?) and the On-site Plumber are terrible. Fidelity Warranty Services dispached J Star Services to our rental house for a leaky faucet issue. The Plumber replaced 1 of 2 faucets with a different brand/model without consulting us and now the warranty company won't help us an further. Who gave them the authority to make decisions on our behalf..I own the house? Anyways, I have tried to reach out to them with several VM's over the last 2 weeks and no return calls. Today, I reached the Office Manager to get a correct model number on the faucet and when she looked up my file, she shouted over the phone and hung up on me. Hmm. Y'all do yourselves a favor, move on and try someone else... there's plenty of good and honest plumbers in the The Woodlands/Conroe area!

Cathy M.

Made an appointment with them, and they never showed up. When I called to talk to them about it, the lady got really rude, stating that she sent me a cancellation, which she didn't. Very unprofessional, and will never try to use them again.

Shameka R.

Guy came out fix the issue but did not tighten the toilet screws back, which is understandable we all make mistakes,
. However, I Spoke with someone in the office and she was completely rude. I called once again so my sister could speak to her since she stays at the property and she was still rude and hung up on us as we were trying to get clarification. Never again!!! I will be reporting to them to ge BBB.

Evie B.

If I could give a zero....it would be a zero. They are unprofessional and rude. Avoid this company. They lack communication skills and never showed up for the appointment. Did not reply to texts or emails. After waiting all day for them to arrive I receive a text stating they were rescheduling for the next day. I responded why and never got an answer. The following day I waited around again for a full day, their window of services is 9-6pm for both days. So I wait all day AGAIN and then call at 5:15 to find out what time they will arrive since the day is almost over and they didn't answer. So I log onto my home warranty website and the status says cancelled at 10:39am. No explanation, no messages, no calls just cancelled. If you use a home warranty company check on the vendors available before scheduling. The warranty company also reimburses for repairs made on your own. We will fix it ourselves. This company has many reviews with an overall 2*-3* reviews on Google, Angie's list and Yelp with many far worse complaints about overcharging and not wanting to provide documentation/receipts.

Eric B.

I called my home warranty company on Sunday for a non-emergency. J Star called Monday morning around 9:30 am and said they were on their way and would be here in about an hour and Bo was here when he said he would be. I told him I had a problem with the back of two toilets leaking and a shower knob with a problem from the last plumber. Everything was fixed in under an hour and fixed right. I would definitely call them again.
He told me I would get a text msg from my home warranty company but I never did.

Elizabeth C.

Female I spoke with was rude. Hung up on me. Had to deal with them because of my warranty company. Would NEVER recommend this company.

Michelle G.

was assigned them by my home warranty company. J-Star scheduled a date without contacting me first. When I called to discuss it, she was very rude. I canceled the service call. No one I pay money to will be as disrespectful as she was and think I will allow you in my home. I filed a complaint with my warranty company as well

Jeff W.

Receptionist is the worst. Customer service is awful. Company is a joke, avoid at all cost

Robert R.

I wish I would have read the other reviews before asking J Star for help.

Never showed, never called, Dispatcher referred me to a Tech in the field who wouldn't answer or return a voice mail and dispatcher hung up on me after 4 days with ZERO help.

AVOID

Bertha A.

They do not answer your calls. I had to dial them from another phone; they answered, but refused to talk because "it was taking too long". We had been on the phone ("too long") for less then two minutes, and I had several questions to discuss. The lady on the phone said: "It is my business, I only talk to who I want. You order is closed" and hang up.

Update.
To be fair: the technicians are fantastic: professional, respectful, prompt. The office lady is another story.
She billed my credit card without calling me about the changes in the charges compare to what we discussed before over the phone. She did not send me a receipt. I called and asked for the receipt. She promised to email it (never did) and hang up on me. I had one more question - about the (mis)functioning of the water hitter they installed; i did not ask it because she interrupted me and hung up. That is why I called again, and she refused to talk. After several attempt, I dialed them from a different number, and she responded but, realizing that was me again, refused to talk. I had no other solution but driving to their office (30 min one way) to pick up the receipt (I happened to really need it rather promptly). I entered the office, introduced myself, asked for the receipt and... here it started. She refused to provide me with the receipt, refused to discuss the issue with the water hitter, and started demanding so that I left the office. Since I did not leave, she called the police; I could hear the conversation; they did not want to come; she had to say that she was not feeling safe with me in her office. (I was peacefully sitting on the couch in the waiting area.) The police officer came over; made her print out the receipt for me and, using the instructions to the water hitter I had with me, explained how I could fix it myself. Than he wished me a great day and returned to her office to have a conversation with her. Thank you, officer!! He made my day.
By the way, she was trying to insult me in any imaginable way, starting with calling me crazy, making up things about my personal life and relations with other people and businesses, and going as far as making derogative comments on my non-native status (I speak with an accent).
I would have never chosen them; the home warranty company did.
Bottom line: if you do not want a police to be called on you for asking for a receipt, find some other place to take care of your business.