J Sewer & Drain Plumbing

Shawn S.

My original review:

They quoted me $300 for a sewer line rodding, but somehow the invoice was for $1350. If $1350 is what it costs, that's what the estimate should be.

They also gave me a $6500 estimate to replace a crushed underground pipe. Good thing I got another estimate, because the next guy I found did it for $3K less!

J Sewer's response:

Hi,
Yes we originally quoted $300 for a regular sewer cleaning. However, when my crew arrived they noticed you had a flood control system in the front yard and rodding makes it difficult to clean when you have this type of system. So we priced you for a flood control maintenance and hydro jetting/camera the sewer line and you agreed which is why my crew proceeded. As for the broken pipe quote yes we originally quoted $6500. The price also included the ejector pump replacement for the flood system since your current one was not working. We did texted you we can do it for $5,500 since you did the first service with us but there's was no response. Also very surprised you found someone that did it for that less especially in which you had to replace the pump too and take out permits for this type of work. Hope your problem is resolved and enjoy your night! :)

My response:

Glad I finally saw this. You did not offer to adjust the quote to $5500, you quoted $5700 (I have the text.) Also, if you could charge $5700, why wasn't this the first bid? That's a difference of $800 from the original quote of $6500 -- A LOT of money to us. We don't like to play games with our money.

Fair note about the flood control system, but instead of lowballing you could've said, ""Your quote would be anywhere from $300 - $1500 depending on what kind of system you have."" Or you could've asked more questions about our system before giving a quote. Being upfront and honest goes a long way.

Even with the replaced pump the other guy I found charged $2000 less(!) than your adjusted quote.

I get it, we all have to make money, and judging by your reviews you appear to do good work. But if I detect a hint of overcharging / shadiness, I run in the other direction. Even if it was all a big misunderstanding, I can't take the chance again.

Just being honest, and I doubt my review will leave a dent in your 5-star average anyway. Have a great New Year.

Deanna C.

We had an unfortunately Christmas day pipe break for a fridge water line from post freeze thaw (fortunately we were home to see it happen!). They answered the phone on Christmas Day - and we didn't need them to come immediately because we had turned off the main water valve, but they came out first thing the next day, fixed the pipe and discussed longer term solutions for prevention. Second time using them - they are responsive, punctual, communicative and very nice people.

Michael D.

Updating my review because we have now used this group twice and their service continues to be outstanding. For a second time, their response time and resolution of our issue was nothing short of amazing. The customer service is top notch. I will continue to use this company anytime their services are needed and would recommend them to any friend or family. Five stars all day.

Mona A.

My kitchen sink's hot water lacked pressure. I was informed by Jonathan over the phone that it was a free estimate. However when the plumber Chew showed up he said it was $200 for him to bring his tools in to diagnose. Any repair would be additional. That was quite a surprise!

That's playing with words a "" free estimate"" normally and customarily should come after a diagnosis! Their business practices seemed highly irregular!

Like other plumbers they should have included a fee for a diagnosis in order to provide an estimate upfront. A lot of them reduce the final price by the initial charge for the diagnosis and the estimate.
Very deceptive business practices.

I even called Jonathan at their office back to confirm he had informed me yesterday that it was free estimate and that I wouldn't be charged unless the plumber does the repair. This morning Jonathan still insisted that it was a ""free estimate"" , however, added the plumber who comes can charge whatever he wants! Hirer beware!

Pritesh C.

Jesus is an honest, reliable and responsive person who I would recommend to anyone who has a plumbing issue. He came to our place after we experienced a few issues. He helped identify the issue and helped fix the problem (free of charge given it was a quick fix). Other plumbers would charged in the same scenario. Thank you Jesus.

Heidi B.

Our bathtub drain was clogged. The team came out within hours of my request. We thought it was going to be a quick and easy fix but we were not that lucky. We had a much bigger problem that was diagnosed and fixed the next morning. The crew worked tirelessly to fix the issue which took longer than expected, but they did not charge more than was originally quoted. Very reasonable, responsive and professional!

Ravi K.

Super responsive and helpful - as always! Highly recommend Jesus for any plumbing issues

Manjunath G.

Very highly recommended! They responded quickly to my request and showed up the next morning on time and ready to go! Jesus was great in analyzing the issue, fixing what was needed, provided a fair price quote before starting the work and most importantly did a great job. Friendly service, great work!

G E.

After many years of working with other plumbers these guys were able to diagnose and repair the issue. AMAZING! We have used them a few times now and they don't disappoint. Its a family owned business. The father came out the other day to look at a possible leak. Luckily, no issue, and he didn't even charge us. I have recommended them to our neighbors.

Cramden M.

Wax ring looked like it was failing and I live in a vintage condo on the third floor. Called up J Sewer in the middle of a Saturday with lousy weather. They were able to get someone here in three hours.

Plumber was great. He was friendly and professional. He replaced the ring and left everything cleaner than when he walked in. It was our only toilet and we really appreciated the quick service. Would use again and would recommend.