J Rowe Plumbing

WB M.

We called J Rowe to install a kitchen faucet and garbage disposal, no removal of old ones required and we were charged more than twice what any other reputable plumber would have charged for this same service. This service took about 40 minutes to complete. We will not call them again.

Dee L.

EDIT EDIT: I owe Jason and J Rowe an apology. After 3 other plumbers telling me the same thing on what the city would have inspected in 2019, (the city only said I passed, not specifically what they look at) I'm convinced the city would have not checked out everything I thought they would have. J Rowe was recommended by a business I 100% trust so I feel confident I posted the bad review before getting sufficient information. We did still go with another company this time, but not due to this.

Jason came out for leaky water heater. Husband said he seemed like a decent guy. Jason stated water heater set up was not to code and he couldn't even work on it. He would have to do a lot of rework to it. And we would need a new water heater. Water heater had been City inspected in 2019 when plumbing work had been done. Called city when he left and they verified it had passed their inspection and no known changes to code since then.

Misti, the lady who answered the phone, was very delightful and got us a very quick appointment. She's why they are getting more than one star.

EDIT: Mishell called me pretty quickly to discuss why I left a bad review. I appreciate that they care about any bad experience a customer might have.

Dylan C.

DO NOT CALL THIS COMPANY! They do not honor their warranties!
Last year (2020), we had our entire house re-piped for about $8,000. J Rowe plumbing gave us a 20 year manufacture's warranty and a 5 year parts and labor warranty. This was stated on my signed invoice as well as well as the statement "Warranty does not cover rodent damage." This was all that was stated about this warranty. Unfortunately, one of our outdoor, frost-free, hose bibs was leaking water into the house as well as through the brick exterior. J Rowe plumbing wanted to charge me $275 to repair something that was clearly covered under our warranty that was on my signed invoice. The technician was extremely friendly and told me to call the office when I didn't agree. I finally got on the phone with Mishell, the co-owner of the company. Mishell told me that this was not covered under the warranty and that freezing pipes is considered "common knowledge" about not being covered under warranty. I asked her why the warranty exclusions were not put on the contract/invoice. She stated that it would "take up too much room." I told her once again what my invoice stated about the warranty (the only exclusion being rodent damage) and she would not honor it. I asked her to send me an email listing the warranty exclusions and she said "I will get to it when I have time--I'm busy." I told her that I wasn't happy of her decision and also told her that she needs to include the warranty exclusions in her invoices for the future. I also said that I thought it was sad that she would destroy a relationship with someone over a part that costs $15. She said "well [the relationship] has already been damaged." Clearly an $8,000 job doesn't mean anything to this company. I will not be recommending J Rowe plumbing to anyone in the future. I am disappointed that someone would run their company like this. A suggestion would be to apologize for not having it included and fix it without charge. I have still yet to receive this warranty exclusion email. Clearly customer service is not J Rowe Plumbing's forte, nor is the owner concerned about customer service.

Alex G.

Highly recommend J Rowe, after looking online for a plumber that I felt I could trust I decided to try out J Rowe. I called them after 8:00 and Meshell actually answered me. She was professional and was able to make me an appointment for the next day. Then on the next day, she called and was able to get a plumber out to me sooner. Dillon was our plumber, no hassle and didn't try to up sell us additional things. He was also professional and respectful and got the job done fast and right. I will definitely spread the word for them.

Stan K.

I have used James Rowe Plumbing service as my go to team several times over the years and they have always been professional and provide top notch service. I continue to use them without hesitation.

Rex W.

My a/c was creating condensation and leaking on floor. I looked up air conditioning repair and talked with a lady and explained my problem. James Rowe came up on the web. I called them and explained my problem and they sent out a friendly young gentleman. He looked at my unit and said, "you need an a/c guy to look at this". I asked him what he was and he replied mainly plumbing. So I asked him did I just waist $99 and he said yes. They may be good at Plumbing I don't know but I would not call them for a/c repair. Rex Williams

Gary G.

My name is Gary Gordon. I had never used this company before nor had I heard of them. I just crossed my fingers and prayed. I was dealing with another company to help me with an unusual plumbing problem with my kitchen sink. I was told point blank that I needed to purchase a completely new faucet because of ONE small part. Of course I did want to. I called J. Rowe and they Jeremy. He and his assistant promptly diagnosed the problem. Jeremy took a picture of the broken part and sent it to his parts guy. Within the hour he had the part and installed it! He was fantastic! Needless to say that I was extremely pleased and relieved! Thanks to Jeremy and J. Rowe my New go to plumber. 5 plus stars.

Brian H.

Need to replace my water heater and their estimate was roughly $500 Marie than anyone else in the city. Please be aware!!!

Julie J.

Our hot water heater was leaking and we called J Rowe Plumbing to come out on a Sunday! Misti was excellent in scheduling my service and was a pleasure to speak with. Dillon and Jay were amazing. The showed us how our hot water heater 'died' and make a recommendation for a new unit. Still, on Sunday, they went back to their office, picked up the new hot water heater and had it installed and back up to code in no time. Both guys were very pleasant, professional and did an amazing job. I will definitely call them back for any plumbing needs.

EJ H.

J Rowe Plumbing recently replaced our hot water heater as well as plumbing for a shower stall redo. Our hot water heater location presented some challenges as it was surrounded by 3 walls that didn't leave room for the now required drain pan. They worked with us to figure out how to get the pan in without tearing down walls. Success!
The shower fixtures and installation were perfect.
All appointments were met on time. Customer service was excellent and the experience of working with them gratifying.