J. R.'s Plumbing

Mike E.

Luis is by far the most professional plumber I have come across in years. On time, prompt, clean and cleaned as he went along on the job. He identified my problem in 20 min and had the leak uncovered and identified and ready to go get the needed parts for the repair. I would definitely recommend luis with jr's plumbing for all your needs as he is definitely my plumber if I need one in the future.

Rodrigo G.

Had SAWS send this joke of a company to my 78 yr old mothers house to work in pipes since the freeze in February. We have a "beware of dog" sign for insurance purposes as we have a senior 9 yr old gentle giant golden retriever. The one guy gets off and instantly states "I don't do dogs" WTF kind of service is that. The other guy assesses the work reluctantly and then tells me I need to work with SAWS to figure out his partners fear of dogs situation. I would expect SAWS to work with reputable and professional plumbers. Highly disappointed with the lack of professionalism.

Lisa R.

On February 16th, during the winter storm that Texas endured, I had a burst pipe and started calling plumbers. The first to respond was J.R.'s Plumbing. The pipe in question was in an outside laundry room and was exposed, not inside a wall. The water had already been shut off at the main cutoff, so no water was coming out of it. The pipe is copper and had been patched before with a length of plastic pvc that was approximately 6" long. It was this patch that had split and was leaking. So the cuts to the copper pipe were already made, all that needed to be done was remove the damaged portion of the pvc pipe and replace it. A couple of people showed up and looked at my pipe. I was immediately quoted a price of $800. In the previous repair to replace the damaged portion of the copper pipe and replace it with plastic pvc, I paid $250. I believe that J.R.s Plumbing took advantage of the weather and the situation to engage in price gouging. I paid $125 for the service visit and told the two plumbers to leave. My husband fixed the pipe himself for $30.

Stephen W.

LONG time customer that was always pleased with their service until today. Spent 10 minutes at my elderly mother's house and the problem was in the refrigerator, not the water line. No recommendation on a service provider and charged $140 hourly charge for 10 minutes. Again, no accommodation for an elderly long-term customer. Looking for a new plumber.

Gina C.

Horrible !!!!!! Customer service is not good at all and service guy didn't write down exactly everything he did so we didn't get warranty on service.... so make sure to read everything the service guy writes down word for word.

Chasity V.

Always reliable. Polite and courteous staff. 24 hour emergency hotline available. Payment plans available.

John B.

Although the plumber himself was helpful, the service did not make clear that there was a minimum payment for service. Would not use again.

Former N.

This place was recommended and no, they are no good.
They took our money and the work they did was not up to code. I specifically made sure to get their license #'s and names because I will be filing a complaint with the plumbing board

Lin C.

I would never use this company. They overcharged, created additional problems and bad customer service. Never again!

Corina G.

I figured because a price was guess-stimated everything was included. My situation is unique. Hospice was involved so not having gas for a week was to say the least hard. No hot water to shower, no gas to cook with, and no dryer to dry clothes. It was a raining and over cast week so even clothes line drying was out of the question. There was also an oxygen tank involved. They "cut-off" gas to the particular bedroom and the bathroom even though he passed away within two-weeks of the job being done. At first I was told the gas will stay off in those two rooms because of the oxygen but then I was told it was carbon monoxide. I have a monitored alarm system that specifically includes carbon monoxide monitoring. (A very big company by the way). They stated a "courtesy" connection had been done when they connected 2 of the 4 heaters. Payment and a waiver must now be signed. They were already paid for the work and it just doesn't seem right. Had to share.