J.R. Plumbing & Backflow

Glen S.

Worst experience EVER!! I had a water heater that was still under warranty. It initially cost $1000 for the new tank and labor. To replace the tank when it failed, UNDER WARRANTY, the tank was """"free"""" to replace but labor was $680 ( Which included at $25 late fee because I failed to pay in 48 hrs ).

Nancy B.

They are consistently the premier plumber in Atlanta. He told me exactly what was wrong and about how long it would take to repair. Even followed up w my insurance to verify what was covered. Outstanding service and the value as they accept Home Insurance is ideal. He even swept up afterward to ensure the floor was clean. Nice touch and greatly appreciated.

T S.

Trustworthy plumber at affordable price - JR is the BEST choice. I needed a new fill valve in my toilet. I could NOT turn the water off completely to install the value. JR tightened a part so the knob could be turned to cut off all water. He installed the valve. He showed me another way to turn water off - and how to turn it back on to prevent damage. His price was lower than expected - very fair! He's my new plumber! It's SO HARD to find a plumber you can trust to perform the right repair and a fair price. Thanks JR!!!

Robert O.

Everyone in this company was very cordial, along with very efficient and honest. An elderly person has to be doubly aware, since companies try to take advantage of a person """"of age"""". This did NOT happen with J.R. Plumbing. Not only did they come within a day of my pipe freezing just before New Years, but I was treated with dignity, and immediately and well priced. I appreciated their skill and helpfulness very much.

Bobby B.

I contracted with this company after the building's property manager referred me. The inspection of the work required the plumber to return. Payment was rendered in full, and I was double charged for services for approximately one month after they were paid and service rendered. I've reached out to this company through various methods to get my funds refunded, but they have failed to respond. It's been over 30 days. I do not suggest using this company. They are extremely slow to respond, and customer service is evasive. Be careful when using a credit card with this company.

Adam C.

Bogus reviews, most of these reviews consist of friends of the company. As you can see on the google reviews, people have consistently had problems with this including myself. As you can see, Audrey had the same problem. They take way to long to come out, and leave problems once paid.

Yvette C.

JR Plumbing performed a tub/shower (insert combo) replacement in a rental property I own. Their first bid had the insert tub marked up about 100% - when I challenged they reduced that line item so I approved for them to proceed. They did the install but left a disaster behind.... huge hole in a closet wall, torn up flooring and other cosmetic issues. They left and never said a word to my property manager nor myself..... we learned when the tenant complained. This vendor literally left a train wreck behind and are not taking responsibility. They never indicated that their proposal was not for a complete job including the post install cosmetics. I know have to have a different vendor come in for $1300 just to clean up JR's mess bringing my total cost to over $2500. Meanwhile, I had to replace a tub in another unit in the same building - of course used a different vendor and they did the COMPLETE job including cosmetics for $1450. LOOK ELSEWHERE IF YOU WANT GOOD COMPLETE WORK!

Hoff A.

called for service on my tankless water heater. John arrived on time and preformed the service quickly and politely. he explained in detail the steps he was following so I was satisfied when he was finished. I asked about a maintenance contract which he completed the following week. while there he noticed I was having problems with the kitchen/washer drain and asked if we wanted him to correct it """"now"""" and thereby save a service fee in the future - Who does that? Of course we had him fix that too! I'll recommend JR to everyone I know - quick, courteous, dependable and polite. Steve Newman

Joe S.

John did a great job and understood the problem with our washing machine hookup without having to look at it, just describing it. He was responsive, flexible, and fixed the problem quickly. He was straight to the point and i appreciated it. I highly recommend and will use him in the future for any other issues that come up.

Beth W.

From a customer service perspective; I think they are fundamentally awful. I needed a new water heater installed per my condo building. Called J.R. and they came out initially. To be fair, the building advised that they could use a tall or short water heater so they brought a tall one and ultimately that one wouldn't fit in my unit so they had to reschedule. They charged a restock fee and a reschedule fee. I think the reschedule fee is kinda crazy but no big deal. I think it was like $250, so I paid it. Then I get a text from John who advised since I don't live in the property it's a $1000 deposit (because that's their policy). Again, weird but OKAY...I pay it. Once they got the 1000 dollar deposit they literally went dark for WEEKS. I followed up, once, Followed up again. Nothing. Finally text John directly who said, """"Oh something came up, we will get to it"""". So wait a minute, something came up and you don't tell the client who $1000 you are just holding?? Doesn't make sense. So then they schedule a date, I reach out to my tenant at the end of that day to confirm that the install went well...he tells me, """"no one came"""". Well look at that! The company that charges $250 for a client reschedule just doesn't show up, doesn't call or anything? How convenient. I reach out to John asking what's going on. Of course no response. He just has his team send me a new date randomly. That new date was 8/2/23. On 8/1, the team calls me and tells me that the tech will arrive tomorrow between 8-10am. ---- On 8/2, I get a call while I'm in the middle of a meeting at 12:30pm from the staff saying, """"the tech is running late"""" --- Ughhh yea, at this point over 2 hours late and you all are just calling me? But of course she get's right to why she's really calling, """"Should we charge the card on file for the final payment"""" -- I said, """"I don't know what card you have on file but when I get out of my meeting I will call you to confirm all details. Reminder: This is the same company that has held my $1000 deposit A MONTH and for the most part were unresponsive but you are calling me BEFOR your tech even arrives talking about what card do you charge? I couldn't believe it. So about an hour later, I get a text from John. """"Waiting on payment. We need that before starting. If we have to reschedule again there will be a $250 charge."""" Are these people crazy? The staff member who called me never said anything about not starting until they received full payment but the NERVE of this guy to say there will be a $250 charge to reschedule after they have rescheduled and missed appointments MULTIPLE times is literally insane. I wrote back to him letting him know that I think he and his company are incredibly tacky because....well they are. -- Ultimately I called in and paid them just to get this done but these people are super unprofessional and I would recommend you look elsewhere for plumbing services.