J.R. Plumbing & Backflow

Fredrick G.

Worst experience EVER!! I had a water heater that was still under warranty. It initially cost $1000 for the new tank and labor. To replace the tank when it failed, UNDER WARRANTY, the tank was """"free"""" to replace but labor was $680 ( Which included at $25 late fee because I failed to pay in 48 hrs ).

Krissy R.

Horrible experience - total rip-off. What a scoundrel John Taylor is! He is listed as the CEO of this company on LinkedIn, and I suspect he hires a """"receptionist"""" for limited number of hours to post messages for him. Damaged our sink while trying to lift out and replace a drain plug, promised to replace """"on me"""" and never showed. Told us that he had to order as sink that we later discovered was in stock and available from plumbers warehouse in Atlanta. Meanwhile collected payment for other work completed. Impossible communication; always late for appointment times. A cheat, a scoundrel...totally unreliable. If it were possible to minus star ratings, we would.

Chereda M.

I contracted with this company after the building's property manager referred me. The inspection of the work required the plumber to return. Payment was rendered in full, and I was double charged for services for approximately one month after they were paid and service rendered. I've reached out to this company through various methods to get my funds refunded, but they have failed to respond. It's been over 30 days. I do not suggest using this company. They are extremely slow to respond, and customer service is evasive. Be careful when using a credit card with this company.

Lillian S.

Everyone in this company was very cordial, along with very efficient and honest. An elderly person has to be doubly aware, since companies try to take advantage of a person """"of age"""". This did NOT happen with J.R. Plumbing. Not only did they come within a day of my pipe freezing just before New Years, but I was treated with dignity, and immediately and well priced. I appreciated their skill and helpfulness very much.

Luke H.

They are consistently the premier plumber in Atlanta. He told me exactly what was wrong and about how long it would take to repair. Even followed up w my insurance to verify what was covered. Outstanding service and the value as they accept Home Insurance is ideal. He even swept up afterward to ensure the floor was clean. Nice touch and greatly appreciated.

Jane H.

They worked on our pipes about 1 year ago. They came out in a timely manner, and seemed to do a good job. (The Sheetrock contractor they recommended was horrendous). Fast forward to current time, we had another leak. Our normal handyman was able to come out. We found: 1. He cut out much more Sheetrock than was necessary, costing much more than necessary on that repair. 2. The repair itself was extremely poorly done. 3. Everywhere he tied new pipes to old pipes was leaking. We now have mold issues. DO NOT call this company. They're good on the surface but the repairs don't last.

James K.

From a customer service perspective; I think they are fundamentally awful. I needed a new water heater installed per my condo building. Called J.R. and they came out initially. To be fair, the building advised that they could use a tall or short water heater so they brought a tall one and ultimately that one wouldn't fit in my unit so they had to reschedule. They charged a restock fee and a reschedule fee. I think the reschedule fee is kinda crazy but no big deal. I think it was like $250, so I paid it. Then I get a text from John who advised since I don't live in the property it's a $1000 deposit (because that's their policy). Again, weird but OKAY...I pay it. Once they got the 1000 dollar deposit they literally went dark for WEEKS. I followed up, once, Followed up again. Nothing. Finally text John directly who said, """"Oh something came up, we will get to it"""". So wait a minute, something came up and you don't tell the client who $1000 you are just holding?? Doesn't make sense. So then they schedule a date, I reach out to my tenant at the end of that day to confirm that the install went well...he tells me, """"no one came"""". Well look at that! The company that charges $250 for a client reschedule just doesn't show up, doesn't call or anything? How convenient. I reach out to John asking what's going on. Of course no response. He just has his team send me a new date randomly. That new date was 8/2/23. On 8/1, the team calls me and tells me that the tech will arrive tomorrow between 8-10am. ---- On 8/2, I get a call while I'm in the middle of a meeting at 12:30pm from the staff saying, """"the tech is running late"""" --- Ughhh yea, at this point over 2 hours late and you all are just calling me? But of course she get's right to why she's really calling, """"Should we charge the card on file for the final payment"""" -- I said, """"I don't know what card you have on file but when I get out of my meeting I will call you to confirm all details. Reminder: This is the same company that has held my $1000 deposit A MONTH and for the most part were unresponsive but you are calling me BEFOR your tech even arrives talking about what card do you charge? I couldn't believe it. So about an hour later, I get a text from John. """"Waiting on payment. We need that before starting. If we have to reschedule again there will be a $250 charge."""" Are these people crazy? The staff member who called me never said anything about not starting until they received full payment but the NERVE of this guy to say there will be a $250 charge to reschedule after they have rescheduled and missed appointments MULTIPLE times is literally insane. I wrote back to him letting him know that I think he and his company are incredibly tacky because....well they are. -- Ultimately I called in and paid them just to get this done but these people are super unprofessional and I would recommend you look elsewhere for plumbing services.

Steve N.

called for service on my tankless water heater. John arrived on time and preformed the service quickly and politely. he explained in detail the steps he was following so I was satisfied when he was finished. I asked about a maintenance contract which he completed the following week. while there he noticed I was having problems with the kitchen/washer drain and asked if we wanted him to correct it """"now"""" and thereby save a service fee in the future - Who does that? Of course we had him fix that too! I'll recommend JR to everyone I know - quick, courteous, dependable and polite. Steve Newman

Joshua C.

We had a water heater replaced as part of a home warranty claim. John came out to install a tankless water heater as an upgrade so we paid out-of-pocket for some of the appliance. What we thought was a great install ultimately had a few problems. First the gas pipe was ran very poorly, and within a couple weeks we had a gas leak in the house. Additionally, there was no gas relief valve installed, and when I tried to call back to get that installed, I never received an answer, or on the two occasions I did receive an answer, no one ever got back to me. One was a no call back from a technician. The other was left on hold indefinitely. When I tried to call back, no one would answer.

Steven J.

I posted this review on Google, but wanted to have it on Yelp as well. It's a long review, but I wanted people to see in detail my good experience with this company. My water heater stopped producing hot water. Tried to reset the pilot light, called 800 number on the water heater (which was Rheem) and they tried to trouble shoot it. They diagnosed it as two possible causes and would replace the parts but not the labor. I consider myself a fairly good DIY'er by watching YouTube, and the work seemed pretty easy, but I thought this work was best to be done by a pro. Rheem directed me to their authorized technicians list (found on their website) and I called about 5 on the list and a few other plumbers I found on Yelp and Google. JR Plumbing and Backflow was on the Rheem Water Heater recommended technicians list and I'm so glad I found them! With plumbing, pricing variances are so vast to do the same work, but JR Plumbing was most reasonable for the work that needed to be done. Communication from the company was professional, prompt, and accommodating. John, the owner and tech, arrived on time and what impressed me was his knowledge and how respectful he was of my home and the work area. It was the small things like taking shoes off in the house without me having to ask, carrying his shoes to the basement and then putting them back on, promptly cleaning up the area, and walking me through the issues. The part Rheem sent was defective, but he said he would call them and have them overnight the new part to my home and he'd come back out. He took care of everything. All I had to do was call them once I got the part, which I did the following day. Upon receipt, he came out, installed it, and we've got hot water. I now have JR Plumbing in my contact list should I need any future needs. This is an A+ company!