J.M.S. Express Plumbing

Ben-li B.

I had a broken faucet in the master bathroom and called them to replace (already purchased a faucet). On the way to the bathroom I showed Alex our water heater which had a leak- he said ""it's very complicated to fix that leak. we have to flush the tank etc."" & offered to schedule an additional appointment for the next day (I'll come back to this)..

We went to the bathroom and he opened the vanity doors to start replacing the faucet and said ""it's not good news! this building is old"" and recommended replacing the Angle stops too. Then he said that I need a new P-trap because mine was broken & I said that it's okay, I'm good with how it is. After 15 minutes I come back to check on the work and see that he is replacing my P-trap. I asked why and he said ""it's on me. it was leaking"". I store toilet paper under this P-trap and can assure you it wasn't leaking.
To make the experience more unsettingly, he didnt even check the water to see if it's running & turns out he left the hot water hose tangled so there was no water coming out. We had to wait until Monday for someone to come back and fix it. A different guy did come by on Monday and he even mentioned it was odd that the hose was tangled since Alex (our original tech) was a manager...

As for the water heater leak, he gave me an estimate of $475 and for the Angle stop $175.

Right from the start I did not trust this guy. He was calling out issues left and right from the moment he stepped into our home giving inflated estimates. To verify if my feelings were correct, I called a few other plumbers, and one of them showed up the same day, fixed my heater leak in 10 minutes and charged $250. Also i asked him to check under my sink and he did not see a reason to replace the Angle spots.

I can understand if you miss something (although a tangled hose is so basic to leave) and need to come back to fix it. But the price gouging and aggressive sales is unacceptable.

Daisy S.

I love JMS Plumbing. I hired them for a remodel of my condo in West LA that had very complex & invasive plumbing work. I didn't get a single correction on their plumbing work- which is unheard of. They're very smart. Great quality work. They're also reliable & responsive. Do what they say they will, when they say they will. Great company with talented plumbers! Thanks for helping me on my project!

MaryJane W.

I've already rated this company on another site, but given that it's been a few years I wanted to post another review especially since great small businesses need the recognition during these times.

I cannot say enough how much I appreciate JMS. It's nerve-wracking hiring contractors as a resident, you often don't know what you're going to get. Joe, the owner, is a hands-on manager who is hard-working, ethical, and honest. He knows his stuff, and I've seen him guide his team on how to tackle a problem, not only the plumbing but the nuances of true service.

His company did the full plumbing work for two bathrooms in a condo a few years ago including rough-in to finish. Excellent job and great service.

I did not hesitate to call him again when I had a slow drain and trouble with a fridge water line (much smaller job). His service tram scheduled me right away, and JMS quickly identified what turned out to be a small problem. It gave me such peace of mind.

I wish all contractors were like JMS. The only hesitancy I have in posting this review is that I don't want them to become too popular for fear that they will be too busy for me. But I don't think they would let that happen because they take good care of returning customers. Highly recommend Joe and JMS Express.

FYI this work was done in the Miracle Mile/Mid-Wilshire area of LA.

C C.

I have been using JMS Plumbing for service for myself and various rental properties over the last few years. They have always been very professional and do great work, per current code. I would highly recommend them for any plumbing service/issue.