J & K Plumbing

Mo R.

Do not use this company if you would like to actually get your problem fixed! I was assigned this company through AHS to fix a toilet leak, the plumber walked into the bathroom kicked the toilet and told be that it's a flooring issue. He acknowledged the flooring a fairly new and but the toilet moved a little and he can't do anything and to call AHS again to fix the floor. And the paper work he gave me didn't mention anything of what he reported to AHS. He told them that our floors had cracks and were uneven. I called AHS to ask to get a 2nd opinion and the new company came fixed the problem which turn out to be a wax seal issue.

D K.

DO NOT USE J & K
Here are the issues with this company:
1. When I called them to schedule a service request, they started arguing with me about the water leakage. VERY RUDE!!
2. When they came to fix the issues with toilet, they reported the wrong information to the warranty company. Now they warranty company doesn't cover the expenses for this toilet. THE WORST EXPERIENCE!!

Kimberly T.

They have NO customer service and sense of urgency. I think they only work for AHS so they have a steady stream of business and don't need to be considerate to their customers.

Alan B.

This is my second experience with this company through AMS. They have let me down 2 times now. The first time I ended up calling a real plumber. The latest experience was replacing a cartridge in a bathroom sink. They came out twice. The second time I thought that they had repaired it. Later that night the whole faucet came loose. I call J & K again and they refused to come out a third time. They said that they don't make mistakes. I ended up spending 6 hours on hold waiting to speak to AHS. I finally convinced AHS to send out a different plumber. This plumber was here 15 minutes and had the faucet completely repaired.
I have also added this company to my AHS do not call list of contractors. The woman that answers the phone is extremely rude also.
A TERRIBLE EXPERIENCE.

John C.

I requested a plumber through AHS and was really worried because they provided 4 options to choose from and all had terrible Yelp and Google ratings. I chose J & K because they were the closest to me.

I received a call from the office and spoke with a very pleasant lady who worked with me to schedule a day/time.

Then on the day of, I received a call from the same lady to let me know the plummer was on his way.

The gentleman arrived shortly thereafter. He was courteous as I explained the issue. He took a few moments to assess and test, then confirmed to me what was wrong and headed to his truck to get some parts / tools.

I left him to it and he was done in about 20 minutes. Everything was fixed. What more could you ask for. Well, we did chat for a few minutes at the end because it turns out he had been to the house before with the previous owners and actually knew the previous owners (we just bought).

He gave me some unsolicited plumbing advice which was thoughtful and helpful. Then he was on his way.

Overall, it was a perfect experience. So, given the bad reviews, I felt obligated to share my good experience.

Heather C.

This is the worst company I've ever dealt with. They have no interest in providing customer service and outright lied to our home warranty company. Our hot water heat went out. J&K was assigned by American Home Shield. They did not contact us in a timely manner so we reached out to them directly, as instructed by AHS. The lady that answered the phone was extremely rude and informed us we'd get a call by 5pm. The same lady called us back much later that day to schedule the appointment for two days later. When the technician arrived, he inspected the hot water heater and said it was old and worn out. He advised that he would report the information to AHS and it would take at least 2 busy days to hear back. This was on a Thursday so this meant we'd be without hot water over the weekend. We called AHS to see if they could expedite the approval as we were without hot water since Monday night. We were informed that it was J&K who failed to submit the report. It took them 2 days to finally submit it. When they did, they put false information on it resulting in another delay. We had to get a second opinion from a different plumber. Who confirmed that the water heater was out to to normal wear and tear and not "roof damage" as improperly indicated by J&K. The new plumber got the assignment, inspection and report submitted and approved on the same business day.
I will NEVER use J&K for anything. We have requested that they be placed on our do not use list for the home warranty company. Reading the other reviews, this makes me think that this is the normal way they conduct business.
I would highly recommend using any other company than J&K unless you want to deal with rudeness, lies and delays. They should be ashamed of the way they conduct business.

Darnell M.

This was my 1st experience with J&K. The tech arrived timely and he determined that the part needed to be replace. He stated that it would take about a week for the part to arrive. After a week, I called back to check status and Kathy said that the tech was mistaken and she advised me it would take 2 weeks are so. Its been almost a month so today I requested an update and I mentioned the time table they provided and Kathy got rude saying she told me that she would call when the part came in. This type of customer service is totally unacceptable and I will not do business with them in the future. I have been inconvenienced for almost a month but they have a bad attitude because I asked for an update.

Laura A.

Extremely unprofessional technician and disrespectful customer service. I would stay as far away from this company and their staff as possible.

Beth P.

We went through our Home Warranty Company & this is who they recommend.
Horrible! Took 2 days or more to return our call on a plumping leak. When they came, totally misdiagnosed. Still awaiting a call back from them to fix the problem our handyman discovered. Hoping in the end J & K will stand up & do the right thing!

Staci E.

Shower faucet needed a new cartridge. AHS assigned J and K after hours on Thursday. Called early Friday morning, came out early Friday afternoon. Fixed the problem, in and out in under 15 minutes. Wore gloves & masks, were polite and courteous, cleaned up and left things in perfect condition. Thanks Dustin and Beau!