J & K Plumbing

Pam P.

I would have given negative stars if I could. AHS sent this company out. They did not offer any service for my hot water heater. The representative initially came out and said the City of Plano must have adjusted my water pressure and was the reason we were not getting hot water. I contacted AHS again and they sent this company again. The representative then said I would have to run the dishwasher for the rest of the home to have hot water. So infuriating!! I am the original homeowner and have lived at my home for 20 years and know what hot water feels like.

Bobby E.

Terrible customer service and very shoddy work I would never recommend these people extremely rude people in their front office and did not complete the work I am turning them into the Better Business Bureau as well

We were set up through American home Shield and they did not complete the work and would not come back to fix what they tore up in the first place

Drew S.

Please read the ratings for this company and know that there is a trend for a reason.

They are truly the worst company I've ever had to deal with. I had a leak in a pipe and they didn't even dig a hole and determined it to be outside the foundation, which isn't covered by a home warranty company. No big deal, so I called two other plumbers to get quotes and after the first dug a bike, determined the leak was inside the slab. The next plumber concurred. So, I decided to call J&k back which is just a complete hassle trying to schedule anything with them.

They did eventually come back days later as my water continues to leak. He said that it's a gray area and that it's really outside the slab still. Again, didn't visualize the pipe as it had filled back up with water and mud.

I had the first plumber I called myself come back out and make the repair with the hole being 6 inches within the slab, I have no idea how that is gray area.

I would avoid this company at all cost.

Leroy I.

This company is Nothing more than a scam artist . Avoid them at all cost. had a water heater that started leaking in the attic- J&K was the contractor chosen by American Home Shield. They double dip getting paid by AHS as well as charging me for 'non-covered' additional expenses- sediment trap, $14, hookups, $32, permit fee, $30, pipe insulation, $3, drain modification, $0. And for all this they charged me $505, cash, and would not start working until they had the cash in hand. Do yourself a favor and avoid this company. If you have AHS you can get a payout and use your own plumber. Use anyone else but J&K.

Susan F.

If I could give 0 stars I would. They showed up on an American Homeshield call to our home in McKinney Texas. They reset the temperature on both our water heaters when we were only having a problem with one. They broke the limit stop on the old water heater and blamed us. Now, a week later, we are having someone else give us a second opinion. Which will probably be that the limit stop is broken. They lied to me about how they left the temperature set on the unbroken water heater, which is how we discovered that they were the ones messing with the temperature. They are liars.

Tony O.

The lady there, does not return calls. The plumber left my tenant with a stopped up bath tub with no call after several attempts. Very inconsiderate company really
sad..

David H.

UNPROFESSIONAL & HORRIBLE - I HIGHLY RECOMMEND NOT TO USE AT ALL COSTS. It has been over 5 weeks from my 1st call to AHS. They assigned me J&K Plumbing. Well, to try and make this short, I provided my service fee over 5 weeks ago, and not only do not have my issue resolved with my hot water heater, I am exactly at the same place I was 5 weeks ago. My story is so long, that I can't detail it here... But the scheduling lady is curt, bordering on rude, and dismissive at best. The technicians don't communicate well. Every touch point has been extremely poor and unprofessional. And after having them scheduled by AHS three times over the last couple of years, I will never have them again as long as I live. I have now contacted AHS and filed a complaint to not only ever have them again at my house, but I hope that AHS never subjects this unprofessional company of J&K Plumbing on anyone else! I have started two companies and I'm dumbfounded how this company continues to exist...

F S.

I would like to give a negative star rating!
This business received our AHS contract.
They waited until Tuesday after I put in the service request on Friday to come out and reset our Rheem water heater and said call us if it's still not working.

I called back - 4x! I spent an hour on hold with AHS to find out they apparently don't service Rheem water heaters.

So we are facing a Christmas with highs in the 40's & 50's without hot water. We have been without hot water for over a week because of these scum bags!

They could have told us the day they came out they don't service Rheem water heaters but NO - they had to wait and BS until Friday. I'm not sure if they are evil, inept or just enjoying being Grinches!

They are the worst! Go ANYWHERE else but here!!!!

Matt T.

American Home Shield set us up with J&K Plumbing for pipe leaks.
Took them a lot longer to call than I would have expected. Finally when I heard from them I said it was pretty serious considering we had an active leak in our wall. Kathy the owner was not really interested if it was urgent or not. Set up 12-4pm window two days later.

Kathy called me at 12:11, tech on his way and be there in about 15 minutes. My wife ran out quick and was heading back and I left work to head home, normally a 7-10 minute drive. At 12:26 she called me to advise the tech is at my door, no one answering. Kathy called and I explained my wife should be there and I was calling her as I was heading there as well. I called Kathy and said I couldn't reach my wife but I was on my way and a few minutes out. She said "ok".

I arrived at 12:39 and an invoice was on my door that said they left at 12:37 with no notice. I immediately called Kathy and asked why she didn't tell him I was on my way like I just told her.

She very rudely responded "you said you were 2 minutes away"
She was rude, abrupt and impolite and refused to call the tech to come back only advising me that the only option was to call AHS and issue another report...another $75 because they couldn't wait for a customer 2 more minutes. She was very rude and as a business owner myself can not believe the lack of customer service. Stay away from this company. They definitely don't care if you are a "warranty" customer.

Troy J.

Dustin did a great job. After requesting service via the internet thru AHS...I promptly received a call from J & K...and a service guy was at my house within minutes. Don't know about previous reviewers but J & K did a fabulous job and would use them again if needed!