J & K Plumbing

Unhappy C.

I agree with the other customers; this is the worse service that anyone could receive. She is rude. The AHS representative even stated that she could not speak with her and suggested I call to schedule an appointment. It's evident that everyone has an issue with J& K plumbing. They are removed from my service lists. ​NO STARS

Mark G.

I needed a plumber quick due to a broken valve on my house that turns over to new owners in 3 days.
I called, they gave me the 4 hr window and was there in an hour. Cathy, who answered the phone couldn't have been any nicer. They fixed the problem, I paid, and everyone's happy.
I'll use them as often as necessary.

Char C.

They were the worst company to deal with. They don't answer the phone and it took 2 days for them to call for an appointment through our home Warrenty. The tech comes out to look at the problem and finds the issue but not able to fix it. He said he would have to go to office and discuss what to do and it could be a week or 10 days to get back and suggested to get a cash back option. I called a plumber he came same day and fixed it in a couple of hours. DO NOT use this company.

Karen K.

The WORST company I have ever dealt with. They were racist. They did not want to talk to my mother in law that spoke a bit of English. He didn't even want to hear her as she was trying to tell him I'm one minute away. I stopped his van outside and he didn't even want to give me the time of day. I called the office and they said you are in US and need to speak English. If that is a prerequisite, they need to communicate that ahead of time. They don't dare because that will go on there record. WHAT A SHAME!

Gabriel L.

Home Shield sent them, I wished I would never dealt with them. So bad, we had to get a second opinion and contradicted everything they said on the coverage we could get. Sad there is people like that.

Tony O.

the lady who answers the call is a really rude... realy run from this company. The call and say he will be there is 15 what if your in the shower and missed the call. The left my tenant with cloged sink becuase she was a few minutes late. they go unto next job. 15 min is not enough time the Lardy there is a real witch and they left a bill

Gregory J.

J & K Plumbing is hands-down the worst company I have ever tried to work with!!! They were sent to my home after scheduling a warranty request through American Home Shield. I have had problems with this company in the past though, so I don't know why I was so surprised to have the same type of experience with them again. The time that I am referring to J & K Plumbing denied a claim at my house concerning problems with our water heater. However, the company that was sent to my house by American Home Shield in that instance for a second opinion, told me that my problem was covered under my AHS warranty, and they corrected the issue for me with no problems.

Going back to my current experience. I now have a water leak at my house. This was verified by the technician from J & K Plumbing while he was on the site today after he looked at the main water meter out by the street. However, rather than even coming into the house to try to see where it might be coming from, he left when I told him that I had an unpleasant conversation with Kathy over the phone on my way to the appointment from work. During that conversation with Kathy (J & K's office lady), she told me that the technician had been waiting for 5 minutes at the house, and that "if I was only 3-4 minutes away from the house" like I told her, that they could wait the extra 3-4 minutes, "she guessed." Long story short, as I said, the technician refused to come into the house and left saying that they would call American Home Shield to have a different company come out to our house for the leak. Every time I have dealt with this company they have been rude, impolite, non-courteous, and down-right unprofessional! I am not sure how a company that repeatedly demonstrates this level of unprofessionalism remains in business, but I hope that whoever reads this review will steer clear from this company in the future to avoid any problems like what I have experienced with them.

Greg Johnson

Joe I.

Wow seems like a pattern with these clowns. Guess this is why Kathy doesn't care if we file a complaint with American Home warranty or Yelp.
If they are coming out know that they are rude, condescending, and lazy. Blew everything off as either not a big deal or not their problem. Try and call for an update after 5 weeks and get told I am a lying about their time estimate and I should just be patient.

Gail H.

Beware this company!!! Would not give them any stars! My elderly mother in law was assigned J and K Plumbing from AHS warranty company. Usually their repair companies are at least average. This company PRICE GOUGES.

She called for a leak in one side of her double sink. "Dustin" came, inspected the sink and declared that the sprayer hose was loose, he tightened it and said there wasn't a leak!. My mother in law never used that sprayer! The next day there was water under the sink again. She called AHS and asked for J/K to come back. When they returned, they said it was the garbage disposal that had seized and was leaking. She had to pay another $75.00 because it was a different area of the sink. The disposal was replaced. She asked the installer when he was finished, to check all the pipes for leaks. He said everything was dry. Two days later there was alot of water under the sink again! She called AHS again and had to have the same company come because they were the initial company assigned. This time the repairman said the joints between the lower pipes which connected both sinks to the one drain were leaking and needed new putty/joint glue to reseal the joint. After that was done he checked the pipes again, still leaking. This time it was the basket strainer which unfortunately was not covered under the home warranty. Now read this!!!They charged her $255.00 to replace the strainer!!!! Kathy at J and K said it's their flat fee. They also don't take credit cards so my mother in law had to write a check with barely enough money in her checking account!.

My next complaint letter is to AHS about this company!

Barbara A.

This company should get minus stars but I couldn't post a review without at least one. Because of this company and their lack of follow through I have been without hot water for a week and a half. I made a request through American Home Shield and they assigned it to J & K Plumbing. This company determined immediately that they could not do the work because they couldn't get parts for my model. Instead of telling me this outright, they cancelled the request without notice to me or AHS. I called back for 4 days trying to get an update and finally called AHS only to learn the ticket had been cancelled the same day it was issued. I had to start all over with my service request.