J & K Plumbing

Mark C.

AHS sent this company to my house to address my water heater problem. They correctly diagnosed that it needed to be replaced. My water heaters are in the Attic with a pull down stairs. It is a 50 gallon tank. The technician said that he would not be able to replace it with a 50 gallon and I would have to downsize to a 40 gallon , This is because the newer heaters will not fit up the attic access. While he was writing it up , I quickly looked online and found numerous 50 gallon tanks that where the same size as my old tank. I asked him about that and he said theirs would not fit. I pressed him about getting one that would fit and he finally admitted it is their company policy to not put 50 gallon heaters in attics. I called 11 plumbers with the dimensions and all 11 said it would be no problem to put a standard 50 gallon in my attic. I called AHS and told them what I found out and they called j&k to ask them about my issue. They lied and said it was because my stairs needed to be bigger and it was an access issue. With that, AHS sent another contractor out and who said it was no problem to install. However since J&K said it was an access issue, they would only do a cash out and give me $655 for the $1200 heater I had to have installed. J&K plumbing is at your house for 10-15 minutes collecting the $125 service fee and then lie about an access issue because they Know AHS will not count against them and will not turn it over to another company. Pretty good gig 10 minutes for $125 payday. Stay away they are not honest and will cost you a lot of money!

C C.

Came out twice to fix a shower handle after it fell off during normal use after the first attempt to fix it. After the second attempt the water pressure was about a 1/4 of the normal flow. The plumber indicated the issue was due to "force" not poor plumbing efforts. American Home Shield choose to deny further adjustments to the normal flow due to this ridiculous excuse. I would never recommend this service or AHS from these incompetent service calls that still have not gotten us back to the norm.

Navid O.

THE WORST you can ever imagine! They called me to set up an appointment and I requested a 30 minutes notice. On the day of appointment they called me at 12:50 PM and told me their tech is on his way. At 1:09 PM (19 minutes later) they called me and told me that the tech left my house because no one was there! I said I requested a 30 minutes notice and talked to the owner of the company about the issue but she was rude and disrespectful. She said they cannot keep exact time and they need to pay their plumber by the hour! (REALLY NOW?!), I got home at 1:12 PM (22 minutes after the initial call) and faced a bill for the service request! ***STAY AWAY from this company*** They are liars and only after collecting the service fees. READ OTHER REVIEWS if you don't believe me!

Tara W.

Failed to communicate effectively and caused additional damage due to the lapse in time of the repair needed. I have called this company many times this past week trying to find a resolution to the leak in the bathroom. Lisa lied that I would receive a call back. Carol lied when she said she would research the issue and call me back. The last representative I spoke with also stated that they would research the issue and call me back regarding when another technician will comeback out and repair the toilet. NO RESPONSE!!! The home warranty company stated they were under contract to repair the issue, but they never responded, which means that they aren't adhering to the contract requirements set by the warranty company. The home warranty company that is being used referred this company and I wish they hadn't. Horrible response time and extremely unprofessional.

Jazz V.

I had called AHS for service call and they sent J&K plumbing to look at my water heater pilot light turning off intermittently and the faucet not swiveling. The tech came out and checked the water heater and said there was nothing wrong as the pilot light was staying on. He suggested I keep a record of the wind, the time the pilot light goes off and what gas appliances were being used when the pilot light went off. As for the faucet I had to order a replacement. Called AHS again when I got the faucet and placed a service call J&K plumbing scheduled a time and date and no-one showed up. Very poor service. I asked AHS to send another company.

Kelly M.

UPDATE....went to clean up the mess left by the first guy they sent out--found he had punctured ANOTHER water line. Tried to cover by throwing 8 towels under the sink, hoping we wouldn't notice. If we would have gone in (bathroom not used very much due to kids now at college,) we would have eventually found a moldy-smelly MESS! Trust me, we will be filing every complaint with anyone who'll listen.

Alan M.

I agree with Mike. Stay away from them!!! I have AHS insurance as well and they sent j&k to repair a blockage I had in the sewer pipe of the kitchen sink. Instead of fixing the problem the tech claimed that the the secondary sewer exit in case there is a blockage, is not installed properly and they took the $60 of my co-pay and took off. I had to dispute it and they sent another company that simply fixed the problem.

D W.

AVIOD THIS COMPANY: They are a big American Home Sheild vendor. They talk big like they know about plumbing but really don't. Ended up having to pay for repairs to shower handle because they "claimed" it was due to abuse. Called the manufacturer who stated the issue we were having was a normal occurance over time. Manfacturer sent us free replacement parts because it was covered under warranty. Yes they don't bother to call in their work to AHS for days. It was 3 days last time and today is the 4th day this time. This is the second issue we have had with this company. Am in the process of filing formal complaints with AHS. Have already added them to our AHS "do not dispatch" listing. Woman answering the phone is extremly rude.

Leslie G.

Similar issues as the two complaints above. J&K was sent to my house through American Home Shield. Claimed a safety level on my hot water heater went off for no reason. Wanted $444 to fix it right then and there. I refused and the tech got angry. He demanded my American Home Shield payment, then when I asked questions to clarify the issue tech rushed out the door. When I called the office to complain about the tech the office told me not to call American Home Shield as they would not help me. I called American Home Shield, and they were very helpful. They also informed me J&K gave them a quote for $200 more (over $650) to fix the issue. Agree with other reviewers, avoid J&K Plumbing. I would give them zero stars if possible.

Mike M.

Stay away from them. I have AHS insurance and they sent j&k to repair toilet that was leaking. Instead of fixing the problem the tech claimed that the the toilet was not properly installed... and this is after 15 years of service! :-) they requested my copayment upfront and sign the blank paperwork even before they do evaluation... Not to mention that instead of using ring bell the tech knocked at the door by such a way that I thought someone is trying to destroy it... Awful and frustrating experience. In short, after all this saga was over I have repaired the toilet by myself using 5 buks spare parts from home depot. Stay away from them by requesting another contractor from insurance company.