J & K Plumbing

Barbara A.

This company should get minus stars but I couldn't post a review without at least one. Because of this company and their lack of follow through I have been without hot water for a week and a half. I made a request through American Home Shield and they assigned it to J & K Plumbing. This company determined immediately that they could not do the work because they couldn't get parts for my model. Instead of telling me this outright, they cancelled the request without notice to me or AHS. I called back for 4 days trying to get an update and finally called AHS only to learn the ticket had been cancelled the same day it was issued. I had to start all over with my service request.

Jesse J.

WATCH OUT! THEY ARE CROOKS! Company was called out here by warranty company and mysteriously there was an invoice left at the door but no one ever rang the door bell or knocked on the door. 3 people home and according to them no one answered. My management company called me in the am stating plumber was outside knocking so I walk out and guess what, no one is there. So since they say no one showed up then they will have to charge me $75 for not answering the door. If you see from previous reviews they have done this to other customers.

Drew S.

Please read the ratings for this company and know that there is a trend for a reason.

They are truly the worst company I've ever had to deal with. I had a leak in a pipe and they didn't even dig a hole and determined it to be outside the foundation, which isn't covered by a home warranty company. No big deal, so I called two other plumbers to get quotes and after the first dug a bike, determined the leak was inside the slab. The next plumber concurred. So, I decided to call J&k back which is just a complete hassle trying to schedule anything with them.

They did eventually come back days later as my water continues to leak. He said that it's a gray area and that it's really outside the slab still. Again, didn't visualize the pipe as it had filled back up with water and mud.

I had the first plumber I called myself come back out and make the repair with the hole being 6 inches within the slab, I have no idea how that is gray area.

I would avoid this company at all cost.

Callie B.

Unacceptable customer service. Used because AHS warranty. Problem garbage disposal. Was not working at all, fixed said clogged. Soon as used, leaked everywhere. 2nd request. Gave 15 min window. I arrived 18 min home. Found note on door.
Trying call resolve, not interested. Will get back with me. She stated not their policy to wait on customers. Lol.

David E.

I would not ever use these guys again. Their follow up sucks! The lady on the phone is very rude!

Moniece G.

Dishonest company lied and said that they contacted me and did not, lied to warranty company, it seems that they have a record of lying!

Amy N.

We had a GREAT experience with Jake from J&K Plumbing! We had an outside faucet break at a rental house and our sink drain break at our house. We have warranties through AHS so we had to contact them (which I always dread). I was shocked that J&K was willing to work us in same day if we needed. Their receptionist was also very friendly and called us 30 minutes prior to arriving (we didn't even ask for this). The day prior I was given a window of them coming between 8:00-11:00. I got the call that he was close around 8:20 and he was at my house by 8:45 (super nice since it seems every repairman shows up at the end of the window these days and then you are tied up even longer). Jake knew exactly what to do and was friendly and professional. I highly recommend J&K Plumbing.

I know there are some bad reviews on here for them, but I think some of those belong to AHS and really not them. The warranty companies seem to always have issues but this was a great experience for us!

Erik B.

The person answering the phone is clearly unhappy with her job. Being rude is not the way to represent your business. When I called and cancelled my appointment 2 FULL DAYS before, the person got mad and lectured me that I made scheduling more difficult for her for that day.
I guess she was trying to make me feel bad or guilty for cancelling.
J&K Plumbing was assigned to me by my home warranty company.
That is the only reason I continued business with them.

Jeffrey A.

Horrible service, particularly in their scheduling department (Cathy?). They are not cooperative, only care about how much they can charge, and make you wait for hours. They clearly have more business than they need, and I'll never use them again.

Joe D.

Well, I was very skeptical due to all the negative feedback. I had a couple of items that needed repair (kitchen faucet was leaking) due to gaskets apparently failing and a tub that lost its spout and the part that broke off went missing.

The gentleman that showed up was very courteous and punctual; extremely helpful and even provided details on ordering parts from the manufacturer got to work on both items and had them both done in less than 45 minutes.

Looks like I'll be needing to use AHS again on a couple of other things...crossing my fingers on the other service companies. I will definitely be using them again if the need arises.

The company will only accept cash/check OR you can make your payment to American Home Shield (AHS).

I wish everyone else would have had better luck.