J & J Plumbing and Heating

George S.

We needed gas lines extended for a new gas range and a tankless hot water tank. The plumbing was done in a timely manner but somehow the inspection was not ordered until I did it myself a full week later.
The install was then finally scheduled but now a full week later than what could have been because of the delay in the inspection that was never ordered.
The day of the scheduled install of the new tankless hot water tank we had the old electric hot water tank disconnected and the electrical connection converted to 110 from 220. Then they (j&J) called us to say they screwed up and did not order the needed parts so we were now without hot water until they could get the parts.
Six days later they showed up and still did not have the correct parts so we still had no hot water. And the office had no intention of scheduling someone to fix it the next day. Six days later we finally had someone come out and get our hot water working but the vent cap looks like a redneck cap with a bucket on the top. It is now two weeks later and we still have that redneck vent cap and no tray under the tank. The system faulted this evening reset but god know how long it will be before someone can come look at it.
If Home Depot is still using/recommending these clowns, shame on them. I have spoken to them several times expressing my displeasure with an install of a product I bought from them.

Janie L.

This is the second time we have used J & J. First to install dishwasher, microwave and fridge. This time for a new garbage disposal. Andy was very professional, quick and through. He did a great job. We will definitely call them in the future.

brandi d.

Paid $300 for dishwasher install. They were contacted with Fred's appliance. Hooked up incorrectly and now have to wait another 10 days for them to come back and fix it. Do not hire.

Sherry M.

I bought a new kitchen faucet from Home Depo and J and J plumbing was contracted to install it. I almost cancelled the installation because of the bad Yelp reviews. I'm really glad that I didn't. Workmen arrived on time. Called ahead of time to let me know they were on the way. They replaced my worn valves and installed my new facet in about 1/2 hour. Courteous, clean, and professional. Thank you Andy and Chris for doing such a wonderful job. Thank you Home Depo for turning me on to such a reliable company. J and J plumbing is a ""go to"" in my tool box, from now on.

Would highly recommend.

Holly A.

Horrible customer service when you call the office! The lady that answered the phone and makes the appointment is very rude and not helpful at all. On that note that's why I wouldn't recommend them! If I could give zero Stars I would but I can't If I want to leave a review.

Pat H.

Terrible phone scheduling. No flexibility on times. When they do get there to install something, watch out. Short cuts will be taken. Actually saw one of their employees loading his warehouse truck for customer deliveries. He had a range on a hand truck and just dropped it real hard to the ground. Did not have any concern for the product. Too bad for the person buying the range. I'd recommend calling other electrical or plumbing companies.

Chad T.

They either broke my toilet or installed a broken toilet, and then they laid the blame at my feet by stating that I must have cracked a newly installed porcelain bowl in the 2 hours between their messy install and the toilet's first use. Amazing. Home Depot clearly doesn't care who installs their appliances, but in their defense, they refunded the price of the install (after about 2 total hours of text messaging and phone calls), though I still have 2 toilets that I've paid for since I can't get a refund on the broken toilet until it is returned...which I can't do until the new one is installed. Just a mess, and all because these disreputable, failures at life are allowed to do this sort of work again & again--read the reviews. And check out their website, wait, I mean photo of a trailer. Come on, Home Depot, I thought you were better than this

Geneva S.

I purchased a dishwasher from Home Depot and paid for installation and removal of my old one. They were very unhelpful, inflexible and rude when I asked if they could install near the time that my dishwasher was delivered, delaying installation a week. They do not care about their customers and are seriously lacking customer service. I would highly advise taking your business elsewhere to a company that actually deserves to stay in business. I spoke with two different employees who interrupted me and were quite unpleasant.

Jordan S.

Andy and apprentice came out to install dishwasher. Unfortunately one problem after another, seized valve and inadequate electrical (it's an old home). Despite those issues, Andy was super awesome and helpful throughout the whole process. I was only charged for the valve and will call to finalize the installation once the electrical is fixed. Honest, fair price and very sociable. Thank you

Stephen B.

Chad and Ricky came out this morning to help unstick the bottom drawer of our oven. We had tried repeatedly to open it with no success. We thought they'd have to tip the oven back or sideways to move the contents of the bottom drawer. It took them literally 5 minutes to fix it using a hangar bent to the proper angle. They opened the drawer within 5 minutes of arriving. Very creative problem solving. We were thrilled to rescue the contents of the drawer and use the bottom oven again. Very happy with J and J. Always get good service from those guys installing an oven microwave, range, or gas installation to the oven. Chad and Ricky were very nice guys also. Will use J and J again without hesitation.