J & J Plumbing and Heating

Geneva S.

I purchased a dishwasher from Home Depot and paid for installation and removal of my old one. They were very unhelpful, inflexible and rude when I asked if they could install near the time that my dishwasher was delivered, delaying installation a week. They do not care about their customers and are seriously lacking customer service. I would highly advise taking your business elsewhere to a company that actually deserves to stay in business. I spoke with two different employees who interrupted me and were quite unpleasant.

Jordan S.

Andy and apprentice came out to install dishwasher. Unfortunately one problem after another, seized valve and inadequate electrical (it's an old home). Despite those issues, Andy was super awesome and helpful throughout the whole process. I was only charged for the valve and will call to finalize the installation once the electrical is fixed. Honest, fair price and very sociable. Thank you

Stephen B.

Chad and Ricky came out this morning to help unstick the bottom drawer of our oven. We had tried repeatedly to open it with no success. We thought they'd have to tip the oven back or sideways to move the contents of the bottom drawer. It took them literally 5 minutes to fix it using a hangar bent to the proper angle. They opened the drawer within 5 minutes of arriving. Very creative problem solving. We were thrilled to rescue the contents of the drawer and use the bottom oven again. Very happy with J and J. Always get good service from those guys installing an oven microwave, range, or gas installation to the oven. Chad and Ricky were very nice guys also. Will use J and J again without hesitation.

A. L.

Setup with home depot purchase of hot water heater and installation.Was told J andJ plumbing did all of home depot in cda's installs and they would call in the morning.No call by noon so I called and talked to receptionist.She took some info and said she would get back to me with a quote.5 hours later I get back in touch with her.Me calling them not them getting back to me.I should have walked away then but I accepted there quote depending on when they could get out to do it.She said she would have to check and she would get back to me.Finally the next afternoon I called them again and she said she was still working on it.I went to Lowes and dealt with Ken in plumbing.He sent out their installers Providence plumbing that same afternoon got a quote $150 less than home depot and they installed it that Fri. afternoon until 7pm.Can't tell you what a huge difference it was dealing with Lowes and Providence compared to home depot and J and J plumbing.Don't waste your time with home depot and surely not J and J.Absolutely horrible experience and alot of wasted time and energy.

Jo S.

I purchased a garbage disposal from Home Depot on a Thursday evening and paid for installation. I was told someone would call by Tuesday to schedule an appointment for installation. No one called. I called Home Depot on Wednesday, they had to e-mail and call J and J three times before they finally called me. The woman said they could install it on Tuesday between 10:30 and 12. I asked if it could be done in the afternoon, I was told no, the morning was the only the only opening they had!
The two men who came were very pleasant and installed the disposal quickly, tested it, and checked for leaks. No issues with that but the office person leaves a lot to be desired.
If I buy anything from Home Depot that needs to be installed and J and J is my only choice I will go elsewhere!!

Sandy L.

They were supposed to call to arrange installation for my new appliance over a week ago. Never called. Reading these reviews and checking with BBB, I can see I dodged a bullet.

Cruz K.

This is by far the worst delivery service I have ever encountered. The driver did not wait even 5 minutes for me to open the gate for him. I called him 10 times to let him know I was opening the gate and he never answered my calls. He told your company bad cell service but I find it odd he called me to let me know he was out there. I canceled the order bought a dishwasher the next day at Fred's Appliance brought it home and had it installed, 15 minutes for this whole transaction, where you and Home Depot messed it up for 3 weeks. Just received another called today to ask me how the delivery went yesterday, really! You all need to get it together.

Pat C.

J&J is the local Home Depot contract installer, or at least recently was. Installation was satisfactory, but employees took my personal property (packaged plumbing parts) on their departure, which I discovered later that day. Repeated calls to the company resulted in run-around and gibberish. .. Many better businesses to use.

James P.

Do not use this company! What was a $150 installation turned into $300 and they tried to upsell many more hundred dollars of work. Very discouraging that this type of company even exists!

Terri M.

Paul and Robbie from J&J came to my home to install a dishwasher. They were polite, considerate, and got the install done quickly and proficiently. They also checked everything to be sure my dishwasher was running correctly and showed me how to use it. I would highly recommend this company and will definitely call them again if the need arises.