J E Turnbaugh Plumbing and Heating

Ed W.

Good experiences with James Turnbaugh team. Event 1. fluid appeared in a light fixture and slowly accumulated over a number of hours becoming eventually identifiable as water - as opposed to oil such as from electrical component. We phoned the Turnbaugh business who we had used previously upon recommendation of a sewer contractor. The first rep arrived shortly but wanted to cut a hole in the ceiling - even without much investigation. So we objected and another technician was directed to our location. He did some investigation but was unable to locate the source of the leak. In the meantime, water was filling our light fixture so that I felt it necessary to drill a drain hole to avoid pulling the fixture from the ceiling. This removed some urgency from plumber's services but the leak was still unsolved so we waited 1-2 hours until James became freed from another job. When he arrived he used his hearing and certain tools to help locate the source of the water leak - a big job since our residence has the plumbing divided between apartments each inaccessible from the other. What he found was TWO leaks, one in our bath (a very slow one in the form of a fine spray - like a previously repaired one ) and a second one running from the adjacent apartment! To reveal our leak it became necessary to cut into the wall or floor. By selecting the floor under a cabinet, James was able to access the leak without causing damages requiring expensive repairs. Both were repaired to our satisfaction and we were not billed for all the work until sufficient time elapsed to prove the permanence of his work. :-)
Event 2. We needed to replace our 15-year old water heater not because of water leaking but because of unreliable temperature control. The space available for the heater was small but he found a suitably-sized heater with modern controller and improved efficiency thru better insulation. I might have been able to do the job myself but the piping was all solid (no flex pipe used; by my preference) - beyond my capability to do. So, multiple cheers for Turnbaugh - and two BIG CHEERS for the Turnbaugh Team's latest services!

Barbara N.

Called the company and explained the kitchen faucet was not running at full power possibly due to sediment. Repairman came to the house and after a half hour of trying, said he didn't have the right tool to clear the sediment. I had purchased a new faucet since I wasn't sure if a part was broken, so he installed that. Very disappointed that I had to pay for time on the clock and have a new faucet installed because ""they can't carry every tool on the truck to fix every faucet."" Wish the office would have told me in the beginning that they are not always prepared to fix a faucet. Took two months to receive the bill. They charge from the time they leave the business until they return, not by the job. Would recommend getting a plumber who goes by the actual job, not their time on the road. Very inflated bill as a result.