J Chase Plumbing & Drains

Peter A.

As mentioned by others, Jason and Kerry are very friendly, upfront, and down to earth men with which to conduct business. They completely emphatized with my plight, and offered great insight to my specific issue. Their assessment and service to snake a camera into the drainline of my unit saved me from a potentially lengthy he-said she-said between me and the builder of my warranted new home. Jason emphasized that any challenges from the builder I receive should be rerouted to him directly for my defense. Talk about getting more than I bargained for in service and support- it happened today.

Hector P.

I had been having some issues with some drains for a while and have had a couple plumbers attempt to clear them. Unfortunately for me, they had been unsuccessful and not to mention; not free! I called J & J Drain & Sewer who are now J Chase Plumbing.... I read some of their reviews and even though I did see some unhappy customers had posted on Yelp, they were outstanding! They cut me a break for snaking multiple drains and were significantly less expensive than the average local competitor. Jason and Hector were thoroughly professional and wasted no time to get to work. For the first time I can say that I will write a review for a ""GOOD"" plumbing company.
They do better than most to go the extra mile and communicate any issues possibly foreseen in the work they are conducting. I recommend you call these guys, they are legit! I have had zero symptoms of mediocre maintenance and everything is draining better than I can recall.

Thanks guys, I do appreciate honest and hard working people who are the backbone of our local business. Well done!

Henry J.

Not happy with service. First impression on 4/10/14, Hector came in to do an estimate to clear my drains at work (non emergency-free standing water at the top of the drains. The water never floods or drops). Hector came across as a solid professional. He quoted me $85 to attempt to clear 2 adjoining drains. He had informed me that the normal charge would be $85 per drain and I was saving $85. Called my boss and got approval.

On 4/11/14, Jason and Hector show up for approximately 15-20 minutes and attempted to clear one drain (allegedly, I was not partnered or shown what was going on), immediately after, handed me an estimate for $2,600 to repair a possible broken pipe. The explanation given did not make sense. I asked, ""If the pipe was broken, wouldn't the water level drop after a 12 hour period of non-use?"" Another explanation that did not make sense. I asked if he tried snaking the other drain. He said no, he didn't need to. I asked for a price break and they said, ""No,$85 is their minimum charge."" I called my boss and he was not happy that I paid in full for a service that was not rendered.

I will say that J&J plumbing (or J Chase Plumbing as noted on their invoice) pricing appears to be the norm or lower than other plumbers (I did get an estimate of $356 to clear 2 drains from a competitor!).

I did find another plumber that will attempt to clear the drains for $80. If not, I won't not be charged for a failed service. If anyone wants to know the name of the other plumber, ask.

Jennifer L.

These guys ...are so NICE. They remedied the situation pretty much as soon as they arrived. It was disastorous and water was flooding from the floor with the most heinous odor. We thought it was a city problem - but you know how ""quick"" the city is to respond to disasters. They fixed the problem and agreed to contact the city for the payment. Met their little grandson - SUPER CUTE kid. Totally love family owned businesses and i surely hope everyone tries them out before choosing to go with a national commercial plumbing chain.

Chelsea B.

I would highly suggest you stay far away from these plumbers. Over the course of their work at our house they stole our tools (which we had to ask for them to return), tried to over-charge us without receipts to back-up the work, forgot to glue pipes together resulting in a huge kitchen tear-up (which they refused to fix claiming it wasn't their work), and left us with some major code violations that we now have to pay to fix because again, they are not taking responsibility. If you have any interest in having the work done right the first time call someone else. These guys lack integrity and left our house worse off then when they came.

Patrick S.

The owner and his step-son just left my house and did an awesome job. Both of our toilets and bath tubs were backing up and it was disgusting. I did all the husband stuff I could before I got mad and let my wife call somebody. J&J had good reviews so we called them around 6pm on a Saturday. They said it would take about an hour to get over to our house and 30 minutes later they showed up. The owner was a really nice guy, and walked around looked at everything and started walking me through the prices in a ""what if"" style: if he has to do this it would cost this much, if he has to go through the main there it will cost this. We started talking and when he learned I was military he thanked me for my service and gave me a discount. He told me about how his sons worked with him, and when one of his step sons showed up to help you could tell the family loves working with each other. They wre in and out in about an hour and a half it could have been 30 minutes but we talked outside in my front yard for a long time. It's nice meeting other people that enjoy working hard and earning an honest dollar.

Glenn E.

Honest, Helpful and Excellent Workmanship! Mr. Chase and Jason were very professional, friendly and genuine about the quality of work. The price was very reasonable, therefore if you are looking for plumbing work these are the folks. Efficient, fast and great service!

Chris-tal P.

They started out great, but ended up disappointing. The toilet in our bathroom started to backup while I was in the shower the other day. We had people coming in to stay with us in a few days so I called that night. They came over right away to look at the issue and suggested a snake or some sort of hydro cleaning. The next morning they arrived and tried the hydro cleaning, but water started coming out of the bathroom and kitchen sinks, so they stopped. Next they tried the snake but couldn't get past a certain spot of the pipe. They were very rough while using the snake and caused a slight crack in my bathroom wall.

When the hydro cleaning and snake did not work, they continued to investigate and discovered that the main line under the house was in bad shape and had holes in it. They said they could replace the 30 foot line for $2350. This seemed high, so I asked some questions but eventually agreed and they went to work. When I came home they said they discovered that most of the piping from the house to the sewer in the alley was also rusted through. They said that they could replace it for $5500. This is a huge amount so I told them I need to get another estimate. At that point they pressured me a bit and told me that it was going to back up again in a few days. I decided to risk it and try to get through the next few days since I had friends coming in. Once the guys from JJ Drain left that first day I discover that they left me quite a mess. Cigarette butts were littered across my lawn. They even threw an empty cigarette pack in my lawn. I also found some plastic gloves hanging from the roof and a few more pairs in various spots in the lawn. They used my hose to spray off, but didn't turn it off all the way. Unfortunately I didn't find this for several hours so I'm sure my water bill will be a nice surprise.

A few days later I get a new estimate to replace the piping in the yard. The estimate is $3000, almost half of the $5500 quote that JJ Drain & Sewer quoted me. At this point I know that I most likely got ripped off for the work they did under the house. Anyways, at least I didn't agree to do the $5500 of work. It sucks because now I'm in debt. Hopefully the plumbing work they did under the house holds up so I don't need to change this to 1 star.

Annette P.

Thank goodness for Yelp and J&J. I had some shower clogging issues at my house which I believe was related to other plumbing in my home. I got on Yelp saw the reviews from others and made a decision to go with J&J. I made the right decision.
The problem was determined, explained to me and fixed in a timely manner. The customer service was awesome and I truly appreciate that! Whenever I have an issue I will use these guys and will refer them to anyone who needs them.

Graham B.

Fast, friendly and much more reasonable than the other companies I had quote a hot water heater replacement. I will be using them again!! awesome.