J & B Plumbing

Terri C.

well, if i had read all these reviews before i allowed myself to be dragged through crap for the last week, i would have canceled this guy before we even got started. but no. for whatever reason, first american home warranty still has this guy on their speed dial. my ordeal started on a monday, when i noticed dirty water backing up into the guest shower when the dishwasher was running. i have company coming, but not til friday, so no big deal, right? i call the home warranty company, who assigns me this clown. i am supposed to get a phone call in 24 hours, and after i didn't get one, i called the company and left a message, saying i have company coming, i really need to hear from you, etc. no response. so i call first american, and after a lengthy wait on hold, they tell me they have an appt for me between 8-10am today, which is now thursday. at 10:15am, the guy calls me and says that he is running late and has no idea when he might get to my house. i told him that he is completely unacceptable and i will find someone else. so here i am, almost at friday, and thanks to j&b plumbing and my home warranty company, i have an appt with a plumber just as my family reunion is starting at my house on friday. "every contractor is fully licensed and reviewed" indeed. i told first am that i could't believe that they continue to use someone that has these kinds of reviews.

Desiree R.

I've been a customer of J&B for a while, also through my warranty company. Recently it seems that they have been under new management and things have been better. I have always been satisfied with the plumbing work itself, but customer service was lacking. Now, (and I've only needed them twice in the past year), the scheduling has been more efficient, timely and personable. I am pleased with what seems to be the new direction of this company

Jen b.

If your warranty company says they are sending these guys, say NO! They should lose their license. They actually admitted to telling the home warranty company that I needed a new water heater then they pocketed the money and just got mine working long enough to get by with it. Seriously. This is insane. THEY ARE CROOKS!

Cheryl S.

They deserve ZERO stars. This was by far the worst experience I have ever had with....well anyone in customer service period. Our home warranty sent this little gem of a company out after we called to report that there was water coming up from our carpet in my newly furnished baby room.a young guy came out named travis, ran around my house, called someone and then decided that our sprinkler system was the culprit to which I told him that they would be hearing back from us soon more than likely.. had to call back that night as the water had not only completely covered the baby room but our master bedroom closet as well. The next day the owner of the company who's name is joe came to the house. I should have been worried when he left his truck running and came inside... he ran around our house, told us that it was a sewer line leak and then proceeded to tell my husband and myself (i am 8 months pregnant btw) that we needed to find the cleanout pipe for him and he would be back to check it to which I reponded "I am eight months pregnant and you want me to find a pipe for you which is your job." He shrugged his shoulders at me and left. Ended up having to find someone else that actually wanted to do the job and knew what they were doing.the new company came jn and within literally 5 minutes told us it was our washing mashine had the pipe fixed and people on there way to remove our carpet and get the job done.This company was a lot of stress and it just prolonged the problem since they obviousely have no idea what they are doing. Save yourself the headache and get someone else other than "joe blows"j&b plumbing.

Aaron B.

F- Fortunately we didn't have an emergency, however three weeks ago they were assigned to us by our home warranty company. . . . still have not seen anyone, and they don't return calls. Finally the home warranty company has assigned another contractor.

April S.

I have a home warranty and when my tankless water heater started leaking, we called them and they sent J&B plumbing. It was determined that the leak was due to a part and they went in search of it. Several weeks went by and we heard nothing as our heater continued to leak. I had to empty a giant Home Depot bucket of water every day, which apparently wasn't disconcerting enough to get this taken care of in a timely manner. After about 3 weeks, they found the part. It took another several weeks for it to come in, which I still don't understand.

So, here we are in December waiting for our problem, which we called about in October to be fixed. They finally get the part and after several days of bullshit, someone shows up to fix it. But, it's not the problem. The part is replaced and the dang thing still leaks. At this point I am still hauling water, we're still arguing with this company to get someone out here and the owner tells us "I'm going to make your Christmas, you're getting a new water heater." This would be great, except today, the day before Christmas, I am still waiting for someone to come out. They were supposed to be here last week and each time we stayed at home waiting for them, we heard nothing back, no communication. My husband calls, gets no response, calls the home warranty company who gets him to answer. Apparantly, despite the fact that this has taken months, we are not a priority. In fact, they were supposed to be here Friday, didn't show, didn't bother to call, all because someone had an emergency so they pushed us back to fix this. I'm sorry, but after all this time, my problem is an emergency. So, now we're screwed. No one is going to be able to fix this before Christmas, I'm still hauling water every day that I have to pay for, and this guy doesn't seem to care at all.

Avoid these people at all cost. They will make you miserable, avoid your calls, and leave you with water dripping in your house, ruining your walls because it's not their problem.


***UPDATE: I believe J&B will no longer be contracted with the home warranty company we use because of our experience. Basically, we were left for 2 days without hot water in January. No showers, no washing dishes, no explanation, no one responding to our calls. He even stopped answering calls from the home warranty company. Obviously, this is UNACCEPTABLE! Again, do not use these folks as there was no concern about the fact that we had no hot water, no communication, and when finally reached they gave excuse after excuse (many of which we knew were lies). I am just hoping at this point to get my hot water back on, because my husband needs to shower!

Matthew P.

Worst plumbing service in Austin! They came out and did not return for 3 weeks!

Les R.

J and B Plumbing was dispatched by my home warranty company but they did not show up and never called me to warn me they would not show up. I scheduled a 2nd appt and they did not show up then either.

Allen B.

Probably the worst service and customer service experience I've ever had. I made a claim through First Amercan and the plumber came out. My contractor was there to show the plumber what all is going wrong, which was sinks not draining. After using the snake and doing his thing, the plumber told my contractor he needed to get another part. So he left. I checked in with my contractor later in the day and the plumber never came back. I called the number I had to the office and they told me they had left several messages for the assigned plumber and no response. The next morning I called J&B plumbing and was told they will call once they hear from the plumber. Two hours later, I'm pretty irritated about the way I had to stress about this. I told the guy at the plumbing company that I had had enough and wanted to cancel. He acted as if he didn't care. So I called First American and they got him ont the phone and all of a sudden he has a time set and everything. So the plumber finally comes but one of the sinks is still not working and there is a leak under the sink. WTF! I had to call First American back and they just got another plumbing business to come. I called J & B back, and told the guy the problem and he just said, "Okay." did not show any concern at all. Do not give the guys any business

Sarah H.

I only used them because First American said I had too. Run far far away. It took 3 trips before the problem was fixed. Does not return calls, does not keep appointments either.