J & B Plumbing

Carolyn L.

Sorry everyone I have to revise my rating. Got a call from First American and was informed that the expansion tank is not covered under their warranty. I don't know if Travis made an honest mistake but he assured me it was covered by FA that he had installed them before.
So now we are looking at that unexpected bill. We would have had to install the tank anyway to stop the leak but wish Travis would have taken the time to call First American to verify coverage. I took his word for it and I won't make that mistake again, I will verify the coverage myself.

Sun S.

TRAVIS from J & B Plumbing company who serviced and replaced my water heater located in NW Austin on 1/23/16 via First American Home Warranty (FAHW). He is very knowledgeable, professional, reliable, responsible person and I highly recommended his service. Since my water heater broken down and I requested FAHW to assign a plumbing company who can respond to us as an emergency call. Unfortunately, there were at least 5 companies told us that they were not available until the next 7 business days. Finally, we got J&B plumbing assigned to service our home and we expressed to TRAVIS this was an emergency call and he showed up within the next day. He communicated to us with the details of the issues, fixes and schedule plan to replace it. It was a pleasure to work with TRAVIS on this service.

Patricia C.

Very reliable, retuned my calls and was on time! I recently just bought a house and needed to have a new tankless water heater installed and have all my shut off valves replaced. My tech, Joe, was very knowledgeable at what he was doing and was able to do it in a timely manner which was great because I had an inspection that was coming up and needed to be done ASAP! He followed back up with me a few days later to ensure that everything was working properly. Definitely would recommend and I will be calling him back for any future needs.

Brandon W.

Had a water heater start leaking. After I shut it off I requested service from my home warranty (Landmark) and the first guy doesn't respond. The next day they assign J&B and within a few hours I'm contacted by J&B. I tell them what's up and they get the info from me on my busted heater and say they'll pick a new one up on the way. Awesome.

Joe arrives, and is super friendly, but once he saw where my water heater was located he said he couldn't change it. Dang. He said he'd need to move it to a new spot or figure something else out -- he'd work up a quote *that day* and send it to the warranty company. I asked if he could "Tee" off a PEX line from my other water heater so we could wash dishes, do laundry, and bathe the kids in the meantime. He responded that he didn't have the supplies or tools. I looked at his truck -- just an old busted up pickup with junk in the back. What plumber doesn't have PEX pipe and crimps in his truck?

This is the last we ever heard from ol' Joe. These guys held my warranty claim hostage for over 2 weeks. They would never get back to the warranty company -- or at least that's what the warranty company claimed (not sure I trust those people either). I do know that none of my repeated phone calls to J&B were answered.

So anyway I ended up hiring a different local plumber who had great Yelp reviews (Christian @ Adept Plumbing) and he came out the next day and replaced the heater. Cost me $980, and Landmark only paid me about $411. Thanks J&B! I got to go 2 weeks without hot water in the main parts of the house and pay $569 for the privilege.

+1 star for at least being responsive initially and showing up with the new water heater when they said they would. My take-away is if you have a dead-simple, cookie-cutter issue then they'll likely get it done.

Jeff R.

I called them out for job when he came he told me it was something else i said fine ok fix whatever you hv to he told me he needed to go back and get some more tools and never showed back up i called him a few times he said he was waiting on the tool because another one of his plumbers was using it i said cool i waited all day with him giving me all kind of excuses finally he stop answering and never showed back up

Jennifer R.

I wish there was a ZERO STAR option! I unfortunately have to use them for First American Home Warranty (which I am currently on hold with as I write this review to find another plumbing company). One of our tenants toilet has been running and J&B has been called out twice and still hasn't fixed the issue. I called them back and no answer, then the home warranty called, no answer again. Today home warranty called all FOUR of their numbers and still no answer. So they actually transferred me to claims to change this company since they are M.I.A. HORRIBLE!!

V T.

We had a different experience with J and B Plumbing, and yes we were refer to them by our home warranty. Moved into our new home was without hot water for days. Processed our claim and got a call from Kevin. I expressed my urgency. They didn't have anyone available, and it was the weekend! Kevin said he will try and see what he can do for us. An hour later Kevin called and said he's 15 minutes away will swing by to resolve the problem. He came by on time and fixed our problem immediately. We were so thankful. Thanks to Kevin!

Martha N.

I just used Joe with J and B Plumbing and had no problems. He fixed my problem and seemed to know what he was doing, and was helpful.

Candice M.

I have had to use Joe for 7 years because he is the plumber that comes up when I submit an issue with First American, my home warranty company. He's borderline incompetent, often not fixing the issue the first time. I've complained to First American to no avail. If you are using First American, Joe is supposed to call you within one business day. He will never call you. You have to call him and explain who you are. When he gets to your house, you'll think, oh, this guy is really nice. He is really nice. Just incompetent. I now call a different plumber and pay extra just so I don't have to deal with him.

J F.

Zero stars. Stay away even if you have to pay an extra million dollars. Worst customer service. Tell you a time frame and then no show. Then you call and they say oh sorry we will come tomorrow. Repeat again next day. STAY AWAY!!!!