J and S Plumbing Irrigation And Well Service

Greg U.

I wish I could write 5 stars. First appointment on Sunday was a no show but the owner Steven called me that night and apologized , came out Thursday (my next available day) and walked through my system, was told everything was going to be taken care of 110% and made an appt for Tuesday with his tech. Tech arrived Tuesday, nice guy. Walked through my system, told me he was going to get me back to 8 zones because having 12 heads on one zone kills the life of my well. He also informed me that in order to get all zones working correctly he would have to run new wire to the valve box from my timer, replace 4 valves and change a couple of heads. He ensured me he would do a thorough check of all zones , spray heads and rotors upon completion. Got a quote of $975 and he agreed to come 7:30 am the next day (Wednesday) Wednesday comes and he shows up as promised, runs the new wire and Very quickly and rushed checks all zones. He did not get me back to the 8 zones discussed and when I asked why the contradictory answer I got is """"it looks like it has good pressure"""" even though the prior day it was damaging my well and a big deal? He did not do a thorough check of All heads and zones as promised... I still have rotors not turning, pop ups leaking, clogged heads and I requested that the pop ups along my driveway be dug out and made functional as well - he insisted there were no heads there!? I live here, I know I have them..... not to mention he took a bag of miracle gro potting soil my wife had at the back of the house to plant flowers and used 1/2 the bag as backfill dirt for around where he dug out the valve box without asking or saying a word! He was under such pressure to get to the next job I felt bad BUT I feel slighted. I discussed this with him as the job is 80-90% done and he stated he could come back another day (4th visit) so I agreed, paid him and tipped him $50 in good faith. This was 10 days ago, I have heard nothing about a return visit. I was called by mistake on Monday by the office employee Desiree in which I voiced my displeasure with where things stand and she ensured a call back from Steven- I have heard nothing, today I text desiree to follow up- no reply. She has text me multiple times to communicate and confirm prior appointments so I know she uses this method. Right now as I type this there are 3 leaky pop ups, 5 clogged heads, 1 rotor that is not rotating, 1 rotor I requested to be replaced (not done) and I would like the pop ups along my driveway in working order as well as breaking up the zones in my side yard so I have the 8th zone like discussed and promised. I should not have paid until the job was complete 100%. I trusted this company , steven apologized for the initial miss, his tech was knowledgeable and a nice guy but am beyond disappointed on the follow through and the final product of what is being considered complete. I paid $1025 for 2.5 hours work and approximately $175 in materials. You guys could have at least finished this for me. Update: read response from owner.... First review I left was due to the No show in which I deleted when he called me back and re-scheduled. Your tech left at 9:45 when I clearly stated I was available until 11:15. No reason for the rush and leave incomplete work. Your tech got a call from the office and said he had to go to get to the next job! You took the money and did not finish the job. I was told there would be a return trip to finish and you are now refusing to do the job you were paid to complete. I will be filing in hernando county small claims court, I could care less if it costs me more. It's principle at this point. Do not use this company-

L J.

In Sept. 2022 I had a larger filter on my irrigation system that needed replacing. The service technician came out and agreed it needed replacing. He left and came back with one that was half the size of the old one. I asked why the replacement was so much smaller and he replied, """"the smaller filter would be sufficient"""". They charged me for this filter $275.00, and that did not include labor or the service call! The same exact filter is available for $35.00 at Home Depot. And, because it is half the size, I'm cleaning it more than twice as often as the old one. What a Rip-off!

Denise M.

I have never felt the need to write a review on a company before but our experience with J&S has made me feel obligated to warn others looking for a professional, trust worthy company. Do NOT call on J&S Plumbing. It has taken me several months to write this review because we are still overwhelmed by the terrible experience. The priced they quoted us kept changing, so did their story of why, they rescheduled and no showed countless times, a 5hr job turned into a month and still wasn't complete when we had to part ways due to the so called Owner Steven's belligerent behavior. When he couldn't justify the increase or we questioned the materials used he became very hostile, rude, and began using profanity at my husband. He then proceed to tell my husband the he got his money out of us and didn't need this job and hung up. Hmmm Super Professional Steven! Obviously we called to make sure they knew never come back onto our property. So we where out $1200.00 and had an incomplete job. Lucky, we found a truly professional Company to correct all of J&S Plumbing's mistakes. Be Warned!

bon p.

Ripped us off. Came for a well job and could not finish due to their incompetence. Said they would be back. Had their phone lady tell us to get someone else. We paid for parts ahead (sadly) they didn't give us. Wish I would have seen these reviews earlier. Scammers for sure.

Nicole E.

We will not ever use this company again. The owner is so disrespectful and when he realized he had my husband do something to our ouml that shouldn't have been done, he started arguing with us and hung up on me!!! I was charged 232 dollars for a part that costs $5 at the part store that later we found out we didn't even need. So I wasted money on a part that isn't needed. Again I will never use this company or refer then to anyone!!!

Maria L.

Take it from me, do NOT use this company. Appointments were made then rescheduled at first multiple times. That should have been a hint. Then when they come out, they continuously did the work incorrectly. When we asked for management to get involved, they sent someone else out and all their workers did was bash each other. When they finally came out to correct the areas that they messed up, the owner by the name of Steven called my husband and started yelling and being rude to us. Mind you the work still isn't complete and we were overcharged because now they don't want to come out and fix the rest of their mistakes. This company is ridiculous. It gives small businesses a bad name.

R A.

Had a scheduled appointment for a well pump. They called and had to cancel and reschedule. As we awaited our 4pm Saturday appointment, in which we canceled our previous plans, absolutely no call, no show, and no good in my opinion.

Eric R.

Irrigation work was okay. Not sure how they are at plumbing considering they failed to show up for both scheduled appointments.

Carl F.

From my personal experience with this Company, and therefore my opinion: Unkept service commitments, """"no and slow"""" response time. Rude, bullying, and profane principal. (Threatened to triple charge me because I expected service as committed). Suggest caution with these folks.

Chris P.

I have waited about six months to write this review. I didn't wanna do it out of anger. I would not recommend this company at all. We had them come in they were going to do about $1200 worth of work and wanted half of the front. Without a problem we did that. Before they left for the day they said the boss wanted the rest of the money. I said I'd be happy to pay him the rest when the job is finished. They literally had done about 10 minutes of work and had $600 and there was no way I was giving them the rest. 10 minutes later the boss showed up who is the owner of this company and started screaming at the top of his lungs using the F word and telling all my neighbors that we do not pay our F'n bills. I asked him to stop I asked him to leave he didn't neither I ended up having to call the police before the man would leave. He also tried to initiate a fight between himself and my senior citizen husband. It was just ridiculous. So I paid them $600 for 15 minutes of work and got nothing out of it. He continued to drive around my house for the next couple of hours with his wife at the wheel. The owners are crazy ! Do not use this business!People who have had a good experience have not met the owner or paid way too much. I felt very bad for his employee who I'm sure is no longer there. He kept apologizing for his boss and said he does this all the time. So unprofessional. Save yourself money, time and headache and go somewhere else.