Island Mann Plumbing & Drain Cleaning

Stephen M.

Used them through my home warranty, very reliable and knowledgeable service, he even showed me how to fix the issue for next time.

Louis B.

Let me start with the good. I hired Island Mann Plumbing to unclog a drain in my rental unit in January 2021, and the service my guest received was exceptional. The plumber communicated very well and completed the task on time and the cost was very reasonable.
Now cut to this past week. I contacted Island Mann and inquired about a garbage disposal replacement. I was contacted by the plumber (Nick) within the expected time frame, so we are off to a good start. I provided Nick access to my rental unit and he called to give me the 411 on my disposal. He confirmed that a disposal replacement was indeed necessary but he noticed that my hot water heater was 9 years old and that I should consider replacing it. He added some technical jargon about how my current heater did not have a safety cutoff valve and in the event of a break, how many gallons of water could potentially flood my unit in the event of a failure. I, of course, took note of how a break could impact my future unit rentals so I asked how much it would cost to replace said water heater. Nick said that he could replace the water heater and disposal for roughly $3,600.00. I gasped at the price tag but Nick assured me that there were several finance options available such as, 12 months same as cash, and a couple of other traditional finance options that would require a credit check. I told Nick that I would discuss it with my wife. The next day I spoke to Nick and let him know that the price he quoted me was a lot more than I had hoped to pay and that I was going to shop the competition for a better price. Nick was quick to advise that he wanted to "earn my business" and he could omit the cutoff valve and that would bring the cost down to $2,700.00. I told him that this was still too high but asked how much he would charge to just replace the disposal. He made some calculations and said that it would cost $648.00. I then asked if he could give me a breakdown of this cost and his reply was that I could ask "the office" for the breakdown as he got his prices from "the book." I asked Nick what type of disposal he would be using and he said the Badger 5 so while I was talking to him I checked the Home Depot website and it cost $109.00 plus tax. Since he wasn't able to give me a breakdown of the cost I shared with Nick that I found it for $109.00 at Home Depot and I assume he would get it a wholesale cost and add a markup so I estimated that the disposal would cost me about $150.00 and that left approximately $500.00 for the labor. I then asked him point-blank, "you mean to tell me that are charging about $500.00 in labor for replacing a garbage disposal?" He quickly hid behind what "the book" said but he would call his boss and get back to me. At some time during our conversation, Nick said that an email was sent to me with a link to authorize and pay for the job. I advised Nick that I would shop around for a better price and to hold off on doing anything. I replied to the email with the link and asked them to just send me an invoice for the service call. I am appalled that Island Mann Plumbing's practice is to seek out other high-ticket items to repair rather than focus on what was requested. Please note that I never asked anyone at Island Mann to look at my hot water heater nor did I ask anyone to wander through my apartment looking for the hot water heater! I have yet to receive that service call invoice, which I'll gladly pay. Regardless, I will NEVER use Island Mann Plumbing again. If there are any competitors out there with integrity who want to really earn my business please do not hesitate to reach out.

James D.

Terrible company with unprofessional unqualified employees. They sent out a child with no experience. He came out and ran a snake for 5 minutes then spent the next 30 minutes writing notes, then told us that the hold is to long for him and left. No update nothing, I personally had to call his company 3 times only for them to tell me he was off already and he would not be back for 2 days and I would have to wait for an update

Richard K.

Horrible. Way over priced and bad advice, so very unhappy w their service. The good new is they refunded my payment without a problem.

Brian M.

Our historic home on the historic district in Galveston. We lost all our plumbing under the house and some pipes in the house. The team gave a fair price. Elijah and Ricardo worked in the house three days. They went above and beyond on this plumbing job. The guys stayed late on Friday to get one shower running not leaving until almost 6 p.m. after being here all day. Everything they did was fairly priced. They easily could have taken advantage and they did not everything was fair.

At times during this job, they had 4 to 5 guys working on the house.

They are respectful of our home, before they did any work they shared the price and it was up to us. This is a five star company and so impressed. During a very challenging time, they took care of us.
Sincerely
Dr. Brian Malechuk and Mr. Kevin Melgaard

M M.

02/25/2021 Worst experience. First, they lied about the plumbing they installed in my house. They sold me on the emphasis that the pipes are expanding pipes and will not burst in case of a hard freeze. Well, that was a lie! The pipes busted and water was all over my kitchen. Secondly, the crew that came and installed my plumbing (all plumbing in house was replaced) TRASHED my house and yard. I found black rubber gloves everywhere, I found trash everywhere, including all over my back yard and in my walls where they had to remove sheet rock to install new plumbing. Cans, water bottles, food wrappers, chip bags etc all over my property from the plumbing crew. I had asked them to clean it up before they left and they said they would but chose not to. When they removed the old pipes to install the new pipes they had a scrap man come by to take the old pipes away and they decided to break apart the old pipes by hitting them on the ground with other parts of old pipes to where sludge was flinging everywhere and got all over my wood fence. They were going to leave it there caked onto my fence until I noticed it and said something. So, they started to clean off the sludge and when I came out afterwards I saw that instead of scrubbing the wood fence they decided to scrape the wood fence to where now my wood fence is damaged. Pieces of the fence are broken off and the area is rough, ruined and looks really bad. Lastly, they had a plumber trainee with them the first day that they came to remove & replace my plumbing and he proceeded to hit on me, say very very inappropriate things, tried to grab my body and kiss me and then proceeded to expose himself to me. The owner Raymond & his secretary Rudy Bolton yelled at me, spoke over me, were condescending, belittling & just mean......conveniently after I spent over $15,000 with them for my plumbing to be replaced. Raymond is arrogant and unkind. Rudy Bolton is unprofessional, lacks communication skills & is a liar. Don't trust them! Awful & pathetic experience. BEWARE!




03/12/2021 Update: well, hasn't gotten any better it's been issue after issue. I have asked the manager Anthony & other receptionists to have the owner Raymond call me on at least four different occasions and he has never returned my phone calls. What kind of owner does not return the call of an unsatisfied customer?!?? Today I spoke to the manager Anthony and conveyed my frustration and unhappiness with the handling of my issues and he continued to speak over me, not listening to a word I was saying. Just disgusting & shameful. I feel taken advantage of by this company

Nice P.

A complete inept business that preys on people. They said that this plumbing job at my house was not covered by my warranty (American Home Shield), due to wear and tear. Well it just so happens that I've read through their plans and AHS does in fact cover wear and tear. I have a high feeling that this company wanted a quick no work job and get the 75$ service fee and leave without having to do absolutely anything besides quoting their own extravagant price of around 400$ to fix this issue. Do not fall for this company and if chosen as the contractor by AHS, specifically tell them not to use this company. You've treated one customer wrong, but imagine the possibilities of other businesses you've just lost Island MANN. What a terrible company and a disrespect to the plumbing industry

Fadi A.

My Warranty company (American home shield) got me in touch with island Mann plumbing and I wish that never happened. We had a clogged drain. There was some minimal spillage from dishwasher from water backup. They came to unclog it only to make thing much worse. The plumber used a tool with high force to unclog from the kitchen drain and when he got it out there was Sheetrock on the tool!. Now, we see sooo much water on the floor. He even ran more water after the fact without checking what happened. He immediately felt stuck and had to call his supervisor then left us with this mess saying his supervisor is coming the next day!
I had start working on limiting the damage by capturing water/moisture. I opened the Sheetrock under the sink and found a gaping hole in an elbow which is the reason for all the water. The supervisor came back the next day and all he did is wash his hands with it saying there must have been a crack. I told him a crack can be opened by the tool but if the wrong tool is used, it will make a hole as seen my picture here. Then he had the audacity to ask for $580 to fix it. Of course the warranty (American Home Shield) sided with him calling it pre-existing to avoid paying for the mess they caused..
Never again

Don F.

These people came to fix a drain leak and didn't have a clue about how to fix.

Misdiagnosed and missed the real problem.

Dan B.

We had an air conditioner drainage leak and he was out within an hour and a half I got in we are in Bayharbor at the West end. Would definitely call him again