Isaac Heating & Air Conditioning

Susan G.

Our furnace was 40 years old and although we had it cleaned and serviced every year, by Isaac, because of its age, if it were to break down the parts for this furnace were no longer available. The salesman, Jeff was very knowledgeable and helpful through the process of purchasing the new furnace. Our new furnace was recently installed and we could not be more pleased with the service we recieved. The workers were courteous, and very professional and neat.

Jon B.

Recently requested service as my A/C just didn't seem to be working like it should. Appointment was made a couple days out which was fine, tech arrived on time, turns out the outside coil was plugged. It was cleaned out for $258.07 and has been working great since. Two thumbs up for Luis Serrano, did a great job, explained everything to me, and was honest with me about the unit. Definitely keeping his name for when I have future A/C needs, thanks much for the service.

William S.

I needed some items for disability put on my toilet I was charged 99.00 service charge and 75.00 labor.
A little expensive.
For the time they were here they could of charged just the service fee.
Service guy Steven was excellent..
I just think for disability sake they could have been more reasonable.
I supplied the parts needed.

Michael L.

Moving into my house last year right at the start of January and the furnace was busted. Through insurance I was assigned someone from Isaac and he did a great job in diagnosing and keeping me informed. Now that my A/C is losing efficiency, I gave them a call. They were able to get someone in to see me the next day, who again did a great job diagnosing and keeping me informed. Going over my options, I decided to go with a new unit and the project manager was able to come out the same day, and very fortunately given the bad timing of being in the middle of summer, I'll have a new unit in less than a week. Everyone has been very professional and courteous every step of the way.

Tim M.

Since leaving Isaac for another HVAC company, I had a manufacturer's rep for my Navien system look at the install that Isaac did. He was speechless.

Brian W.

I've used Issac for many things over the years. They installed our air conditioning and tankless water heater, we have had plumbing work done by them, and they have cleaned and/or serviced our furnace and air conditioner many times. We've never had a bad experience. They do good work at a reasonable price.

Chuck W.

My heat went out so I called Isaac Monday morning November 22 who installed the new Rheem unit in our house in 2015. I was told they could come to fix it on Friday December 3rd. Really, so no heat for almost two weeks! Obviously they have grown beyond the ability to cover customers and equipment they installed. The advertisement I see on TV and elsewhere say they are there for you 24/7. That seems like false advertising! I found another local HVAC company that came the same day (Potter Heater & Cooling).

Christina S.

We scheduled a furnace inspection/cleaning and were given a window of 3-6pm. We made arrangements to make sure someone would be home. At 5:09 they called saying they are behind and won't be there until between 6-7. At 7pm I had to call them myself and ask what was going on. I was told they are still behind and we were looking at 8-9pm Because They had a lot of calls for furnaces out. Dispatch said we could reschedule for the next available tech, which was unclear when that would be. Ultimately she got a hold of someone who could be here by about 8 (said they could make it from north Greece to Palmyra in 25 min) which didn't help at all. It Would still put them in our house till 9 or later, which was not convenient due to our schedules. We had to just cancel. At some point they need to stop taking emergency calls and take care of appointments that were already scheduled in advance. I will never use this company again nor will I recommend.

J K.

Update:

Followed the directive of Eric K. and called. I got the Regional Manager, but he would not give me his name said he didn't have too.

My understanding is unless you have a service contract with them or it's an emergency equipment failure they schedule up to two weeks out for a sales person to meet with you. So, their business model seems to boil down to unless they know they will make immediate money from you- you can sit and wait at the bottom of their list.

I wonder if Eric K. will follow up with another customer friendly comment on how Isaac Heating would be pleased to help.

Good luck with that.......

Chris B.

I recently had Isaac out for a repair call for my oil hot water heater. The technician came out at the right time and said there would be $120 diagnosis fee for the repairs I said that's fine and then he called back later and said he would have to replace parts and that the labor charges parts and diagnosis would be $475 and I said go ahead. About 1 hr later he calls back and said there's water in the oil and that e can't get it working. I still had to pay $475 for repairs and had to call another company out to install electric water heater. Because Isaac told me it would be another week without hot water. Do not use this company for your services.