Iron Horse Plumbing

Dracomc H.

Driving down the street and this haole keeps staring at my daughter. I looked at him and it didn't even phase him. He kept following us in the lane next to us , I actually had to slow way down just so I wouldn't have to come by him anymore. So be careful if you hire him with children present .

Darrell B.

No customer service skills. Not a good listener and unprofessional customer service skills. Not too concerned with the customer care and their personal plumbing needs. Promised work not delivered as originally stated will contradict prior work recommendations after service. He is history in my opinion. Needs to listen to himself more.

Zeus K.

I called to get their availability and ask a few questions about a potential job and the gentleman who answered the phone was very rude so I ended up going with someone else. Now, he did call back to apologize but that is no way to communicate to a potential customer.

Robert D.

The manufacturer of our water heater Stiebel Eltron recommended him to us. Prior to Tom we had calls out to three plumbers with no response. I called Tom on Thursday he answered promptly and we set an appointment for Saturday at 6:30 am. He arrived promptly and he installed the parts necessary. We did have to call an electrician to put in a new circuit breaker to get power to the water heater. Tom called the next day inquiring about the heater which worked fine! I was pleasantly surprised that anyone would follow up when their work was completed. He was honestly concerned. The next day the heater overheated and I texted Tom. He immediately called me back and told me what to do until he could get there the following morning! Again he arrived on time and figured out the new problem and fixed that too. I haven't had customer service like that in years! He was getting some calls for service by other people and still stayed as long as needed to solve our problem. I highly recommend Tom and Iron Horse plumbing to anyone in need of service. And he came from the opposite side of the island too!! Thanks Tom!

Annie K.

Excellent fast service. They were great to work with and found a simple solution to what might have been a big problem.

Julie C.

One fear I've always had was calling a plumber because I was always afraid to be over-charged or held hostage to limited times they were available. That is NOT the case with Iron Horse Plumbing. Tom is amazing. He is dependable, reliable, affordable, fast and he does very good work. He's also very pleasant and friendly. I will never hesitate again. What a relief! I highly recommend Iron Horse Plumbing!

Jan K.

Tom is the bomb. Super knowledgeable of any kind of plumbing project. Hire him you won't be disappointed.

Aaron P.

I got referred to Iron Horse from my friend who does remodeling. Got a call back pretty quick from Tom and I was able to text pictures of the issues I had with my gate valve. Repairs were done in about 45 minutes and all the neighbors were happy the water didn't have to be off for the 2 hours maintenance told them it would be. He told me how to prepare and what to expect. We found that the valve had actually been dripping behind the wall and had just melted the drywall, he offered to refer me to a drywall guy he's worked with to redo the wall and also explained how I could cover it on my own if I didn't want to pay someone to do it. Tom helped me screw in a plug box for a new disposal when my drill died then mounted. Total cost was explained and fell in line with what we had discussed because other than the drywall no surprises, fell just above the average for other quotes, good price for quality work that I don't have to worry about. Super nice, friendly, cleaned the work area after and explains what was done, and things to look for in a condo as old as mine.

Chris E.

When my water heater broke down and I started calling around for quotes on getting a new one installed, Tom was the only guy who said ""I can come check it out right now"". He showed up on time and did the job that day at a very fair price. While he was working, he pointed out a section of pipe that was in need of some attention. No hard sell, just a recommendation. When I needed some other plumbing work done, I didn't hesitate to call Tom to ask him to do both jobs. Friendly guy, good work, good prices. Highly recommended.

Laure B.

Tom is reliable, efficient, and responsive. He helped us to fix a water heater and garbage disposal timely. Called him and he came the same day. He walked us through the best way to save on expenses while maintaining quality. He is our ""go to"" guy. Highly recommended.