IRC Plumbing

Janna ..

IRC Leak Detection & Plumbing re-plumbed our existing underground water lines with new water lines. The re-plumbing also included replacement of the old water heater with a new one even though the old water heater worked perfectly. During the re-piping the contractor forgot to connect the water line to the left side exterior hose bib. Seven months after the re-installation, in addition to the previous problem, when the contractor did not connect the plumbing to the left outer bib, the new heater installed by IRC burned out. According to warranty the contractor has to repair the broken heater but IRC refused to service us at this time. We called the heater manufacturer and AO Smith representative said they have no information about when and where the heater was purchased. However, AO Smith agreed to replace it. During the inspection, the representative said that not only the heater was broken, but the heater damaged the main electrical panel and before installing a new heater, we must fix the switchboard. The new heater is much larger than the old one and when installed, was blocking access to the electrical panel built into the wall of the utility room. Electricians couldn't open the fuse box because the heater was installed directly in front of the panel and is about 2 inches from the switchboard. Electricians refused to work because they couldn't open the box door. It means that we have to move the heater to another location. IRC had refused to solve the problem. Their representative explained that relocation of the water heater would not be part of the re-pipe. IRC Leak Detection & Plumbing Inc is NOT professional company. I highly NOT recommend this company!

Roy S.

I had a leak in my house (under slab) and its consuming 1.7GPM. I called IRC and Vanessa sent TJ to check it. Prior to calling I know its best to re-pipe my old house. TJ gave me a fair quote, the following day came with 5 person crew and finished the job in 1 day. All of them are very professional and did an excellent job. They even fix some fixture at no additional charge. They did not try to oversell. Vanessa is pleasant to work with. I highly recommend this company!

Richard F.

I know all the businesses that you deal with pay a fee every month. Definitely opening up a canna worms for bribes collusion etc. IRC plumbing did not finish the job they took devices out they gave me the instant hot water. Now I have to waste a gallon of water to get hot water. The job sells and finish it's been going on Two months. They won't do anything. And the woman who runs the business Israel ignorance and has no social skills can you please help me to get them finish the job. Call me at 781-603-8873 if I was a little hard on you fuck it I just want my plumbing fixed and you should be ashamed of yourself for taking a monthly charge from these people

Chuck A.

When we saw water on the floor we immediately shut off the water and got out the yellow pages. Each plumber we called said they could come look at the leak in a couple of weeks and repair it in a couple of months. We called IRC and Tom came the next day and found the leak and provided us our options. We decided the house would need a complete re-piping just like all of the other homes in our community. The following Monday Tom and the crew showed up and the next day the job was completed. They did a great job and the price was competitive.

Sara W.

IRC is the only plumbing service I'll use in Vero Beach! They are fair, reasonable, and always respond asap. We have moved but I still recommend them to friends!

Dan R.

TERRIBLE TERRIBLE TERRIBLE- DO NO USE! This is the first time I've ever left a negative review online thats how bad they were. If your warranty company chooses to use them tell them you want someone else! Our warranty company sent them out to replace our water heater. Simple job right.. The plumber that came out put it in, left my wife a message that she needs to call an electrician due to arching sounds then left. Their claim was our electrical whip was faulty all along and when they installed it it started arching with the new heater and we need to pay an electrician $100s to put a new one in. So how could that be since our last water heater didnt arch...? The old water heater worked perfectly for 10 years until it started to leak. Thankfully I have a 20 year electrician friend that looked at it and instantly could see that it was caused to the plumber not wiring to the heater correctly. This caused burning and cuts in the wire that were very obvious. New wipe put in and 20 minutes later we were good to go. To add on top of this they installed a pan that is too small instead of one the same size as the last one. It looks ridiculous and you can see the subfloor under our flooring - how can someone just leave this? And the plumber put a hole in our wall and when the office manager asked his responses was """"I dont remember doing that""""- then how did the hole get there?? One final complaint - the lady on the phone was completely unhelpful. When asking about the pan she keep saying we tried to call you to tell you, and for some reason my response that my wife works in a hospital and cant be distracted by personal calls and I work long hours constantly on the phone wasn't acceptible to her. IF YOU ARE A PROFESSIONAL COMPANY PEOPLE PAY YOU TO MAKE THE SMART DECISIONS FOR THEM not make excuses like you wouldn't answer your phone. I'm fully expecting them to respond to this, and I'm expecting only excuses.

Keri H.

I would never recommend this company for any reason. They were the absolute worst experience I've had throughout an entire home remodel. I have gutted my home and had multiple contractors here and by far they are the worst. Vanessa was extremely rude and condescending. After delivering a tub to my home that had a crack in it, I asked to swap it out for one that wasn't cracked which she agreed to. My ask was to get on her schedule as soon as possible because the delay of the cracked tub was holding up 3 other contractors coming in behind this project and doing work so I now had to push them all out too. For whatever reason, Vanessa decided she didn't even want to work with me so she contacted another contractor working in my home and told him they weren't coming but didn't bother to call me directly. Once I called her, there was no willingness to help, no let me see what I can do instead I was told that they just weren't going to work with me and then that IF she could get me on the schedule next week I wouldn't be a priority so if an emergency came up I would get bumped. She just didn't think they could meet my tight timeline (even though she had just told me they had openings next week), my timeline by the way was me saying """"please just get me in as soon as possible"""" Literally the worst customer service, I too work in sales and provide customer service day to day and wow I would never speak to clients like Vanessa seems to think is acceptable but then again I pride myself in what I do, clearly these people don't. If you want to be treated like crap then this is the company for you. I have multiple other plumbing projects and will never even think about using IRC. I also work very closely with a well known custom home builder in the area who has committed to never use them either after seeing how they responded to this situation- their actions speak for themselves.

Jay M.

I can't give IRC enough praise in a FB post. I hired them to repipe my entire house after having polybutyl for 25 years. They sent in 2 professional young plumbers who explained everything thoroughly. They addressed every question and concern I had. From the owners of the company to the entire staff that played a hand in getting this house updated for the next +25 years. I would highly recommend them for any plumbing need. They don't oversell and their quotes are very reasonable. Especially considering the quality of work they do.

James L.

Appointment for 9:00 AM repair. Three hours later, no show, no phone call, no response to two phone messages. Ad says """"open 24 hours"""". If there was a legitimate reason, at least let your customers know. Very unprofessional! Seeking repairs elsewhere.

Carla K.

Not a good experience. Been asking for weeks for a signed invoice - not only have they refused to provide, now they are threatening legal action. You would think a professional company would be able to provide you with who signed off on the work.