IRC Plumbing

Sara W.

IRC is the only plumbing service I'll use in Vero Beach! They are fair, reasonable, and always respond asap. We have moved but I still recommend them to friends!

Dan R.

TERRIBLE TERRIBLE TERRIBLE- DO NO USE! This is the first time I've ever left a negative review online thats how bad they were. If your warranty company chooses to use them tell them you want someone else! Our warranty company sent them out to replace our water heater. Simple job right.. The plumber that came out put it in, left my wife a message that she needs to call an electrician due to arching sounds then left. Their claim was our electrical whip was faulty all along and when they installed it it started arching with the new heater and we need to pay an electrician $100s to put a new one in. So how could that be since our last water heater didnt arch...? The old water heater worked perfectly for 10 years until it started to leak. Thankfully I have a 20 year electrician friend that looked at it and instantly could see that it was caused to the plumber not wiring to the heater correctly. This caused burning and cuts in the wire that were very obvious. New wipe put in and 20 minutes later we were good to go. To add on top of this they installed a pan that is too small instead of one the same size as the last one. It looks ridiculous and you can see the subfloor under our flooring - how can someone just leave this? And the plumber put a hole in our wall and when the office manager asked his responses was """"I dont remember doing that""""- then how did the hole get there?? One final complaint - the lady on the phone was completely unhelpful. When asking about the pan she keep saying we tried to call you to tell you, and for some reason my response that my wife works in a hospital and cant be distracted by personal calls and I work long hours constantly on the phone wasn't acceptible to her. IF YOU ARE A PROFESSIONAL COMPANY PEOPLE PAY YOU TO MAKE THE SMART DECISIONS FOR THEM not make excuses like you wouldn't answer your phone. I'm fully expecting them to respond to this, and I'm expecting only excuses.

Keri H.

I would never recommend this company for any reason. They were the absolute worst experience I've had throughout an entire home remodel. I have gutted my home and had multiple contractors here and by far they are the worst. Vanessa was extremely rude and condescending. After delivering a tub to my home that had a crack in it, I asked to swap it out for one that wasn't cracked which she agreed to. My ask was to get on her schedule as soon as possible because the delay of the cracked tub was holding up 3 other contractors coming in behind this project and doing work so I now had to push them all out too. For whatever reason, Vanessa decided she didn't even want to work with me so she contacted another contractor working in my home and told him they weren't coming but didn't bother to call me directly. Once I called her, there was no willingness to help, no let me see what I can do instead I was told that they just weren't going to work with me and then that IF she could get me on the schedule next week I wouldn't be a priority so if an emergency came up I would get bumped. She just didn't think they could meet my tight timeline (even though she had just told me they had openings next week), my timeline by the way was me saying """"please just get me in as soon as possible"""" Literally the worst customer service, I too work in sales and provide customer service day to day and wow I would never speak to clients like Vanessa seems to think is acceptable but then again I pride myself in what I do, clearly these people don't. If you want to be treated like crap then this is the company for you. I have multiple other plumbing projects and will never even think about using IRC. I also work very closely with a well known custom home builder in the area who has committed to never use them either after seeing how they responded to this situation- their actions speak for themselves.

Jay M.

I can't give IRC enough praise in a FB post. I hired them to repipe my entire house after having polybutyl for 25 years. They sent in 2 professional young plumbers who explained everything thoroughly. They addressed every question and concern I had. From the owners of the company to the entire staff that played a hand in getting this house updated for the next +25 years. I would highly recommend them for any plumbing need. They don't oversell and their quotes are very reasonable. Especially considering the quality of work they do.

James L.

Appointment for 9:00 AM repair. Three hours later, no show, no phone call, no response to two phone messages. Ad says """"open 24 hours"""". If there was a legitimate reason, at least let your customers know. Very unprofessional! Seeking repairs elsewhere.

Carla K.

Not a good experience. Been asking for weeks for a signed invoice - not only have they refused to provide, now they are threatening legal action. You would think a professional company would be able to provide you with who signed off on the work.

Anne K.

Can't say enough good things about this company. Since we had used them for some issues we had after moving into a new home I called last Friday and set up an appointment to have a garbage disposal installed. TJ and Chris showed up this morning right in the timeframe promised. They were efficient and very courteous. Their prices are always fair. If you need a plumber, call them, you won't be sorry!!

Linn S.

Excellent service. We were having trouble installing a new kitchen sink and called IRC Plumbing for some information. After sending a few photo's of our problem, they assured us they would have it installed and working perfectly in no time. T.J. showed up to the house within an hour of our call and reconfigured new pipes under sink and installed sink. T.J. was very professional and friendly. I have only been living in Sebastian for 3 1/2 months and am very impressed with people we have dealt with. Definitely will use them again and recommend them to my friends. Thank you T.J. for a job well done. Thank you IRC Plumbing for coming out the same day.

Laura P.

Outstanding company! They won't rip you off or try to sell you on any other products. Fast, efficient, affordable and courteous. What amazed me most is how they made me feel like the most important customer they had. Vanessa in the office could hear the panic in my voice and within 30 minutes, Lucien and his partner were knocking on my door. Exceptional. I'll be using them for my future plumbing needs for sure! Don't waste your time calling anyone else!!

Gabriela C.

Excellent service and promptness. They work fast and do the job right. I had a leak on the washer water valves box and needed replacement before it became a bigger problem. They came the same day and also looked at and replaced the leaky faucet we use for the garden hoses. I am very pleased with their service. Thank you!