Ira Hansen and Sons Plumbing

P.M. G.

My GROHE kitchen faucet, installed 3 years earlier by Ira Hansen & sons plumbing had become loose. I also had a toilet which was running & I had turned the water, to it, off. When the Ira Hansen ""plumber"" named Tracy arrived & walked into the bathroom, he saw the American Standard one piece toilet and said, ""I don't know how I'm going to fix this toilet if it's anything other than a seal"". I said, I'm sure American Standard doesn't make toilets that can't be repaired"". He said, ""well, I'm going to have to go out & look it up in a manual."" Fortunately, the seal worked. Then came the faucet. He climbed under the sink and fiddled around then said, ""I can't tighten this."" I asked why and his response was he just couldn't fix it and that I would have to get whoever installed it to fix it. I advised him it was installed by Ira Hansen & sons. He reiterated he couldn't fix it. He then charged me a $195 service charge which I challenged because he didn't fix what I had requested. He stated he put the seal on the toilet & he has to charge me $195 service charge for coming out. I called the office and complained and requested Ira Hansen call me. He didn't. I called back no less than 10 times and requested he call me which he didn't. I had used Ira Hansen & sons for at least 15 years. Clearly Ira doesn't value customer loyalty and he lost a good customer. As for Tracy, the only thing I can think, is he must be a relative. OH, and by the way, my daughter has the exact same GROHE faucet and it became loose. Her husband who is a suit & tie CPA was able to fix it. GO FIGURE!!!!!

Tiffany S.

My plumbing in my kitchen sink was backed up. The plumber, Thayne, arrived the same morning that I called and tried to snake out the pipes. It turned out they are 70 year old galvanized pipes that were so bad they couldn't be snaked out. Thayne said that he wouldn't charge me for the visit because he couldn't fix the problem, even though he worked for over an hour trying to unclog the sink. I thought that was very good service. He showed me the pipes and how clogged they were. He did a great job explaining the problem. He crawled under the house to check things out. He was able to quickly provide me with a quote and a time to do the work. I had him replace the sewer pipes from both my bathroom and my kitchen. He did a great job. He was very nice and professional. I am very happy that he was able to quickly fix my plumbing problem even though it turned out to be a bigger job then I expected.

Laura M.

We've used Ira Hansen in the past and they had always been reasonable. NOT ANYMORE. They charged $225 to snake a drain that didn't even take 10 mins. Then come to find out most companies charge approximately $100 for the same job. Won't be using them anymore.
Laura M

Israel H.

As a first time home owner, I was a little intimidated on actually looking for a plumbing company after 2 of our toilets were clogged deep in the pipe. I looked through Yelp and called different plumbing companies. All had the same issue...lack of Customer Service. I finally found IHS Plumbing through by reviews, sent a message, and received a message back from Ira the next day. I called today and spoke with Taylor to schedule an appointment and got me scheduled an hour later. Tracy showed up an hour later and ended up fixing 2 clogged toilets. I really liked how he gave me my options before starting the job. Customer Service is a big thing for me. Customer Service has died with most companies trying to make a buck. I was really impressed and felt relieved that a day before Thanksgiving Tracy and Taylor made my day! I will definitely recommend and will use IHS Plumbing if ever I run into plumbing issues again. To all the IHS family, have a Happy Thanksgiving! Thank you!!

Scott V.

I had a problem with my water heater. I called IH and Sons. Taylor was very accommodating and got someone out the same afternoon. Tracy accessed the problem and fixed it right away. He explained things thoroughly which I appreciated. He found out what other plumbers have missed over the years, that our water pressure was not regulated and was way to high. All good now. Thanks Taylor, Tracy and IH Plumbing.

Zach B.

I was referred to Thayne, the son-in-law of Mr. Ira Hansen, and I was very pleased with his services. I started an irrigation project back in April and was quoted an outrageous price from a guy I went to school with to have the back flow preventer and associated pipes replaced. I decided to dig the hole then anticipated somebody to come and do the job for a discount. Now it was late October and I was desperate to complete the job before the first freeze. So I called Thayne and that same day he came over and performed the job in a couple of hours. I was so pleased with his professional service and the reasonable price that he gave me. Afterwards I could sleep at night without worrying about the pipes bursting or the mailman being upset for having to walk around the Big dirt pile. I'll definitely go back to Thayne for all my plumbing needs.

Tim H.

You have to be real careful when choosing a company a specially the ones that do not back up their work. . It originally cost me $5,636.00. It cost me another $1650.00 to repair the damage they did. That is a total $7286.00. That is a lot money for a person that is on a fixed income. Ira refused to come out and repair my drive the way they should of in the first place. I would not recommend this company to anybody.

Cyndi J.

I needed to get my sprinkler system winterized. I called them on Friday. They apologized that the earliest time was Monday at 8:00 am. No need to apologize, that was quick enough! The sales associate gave me a window of 8-9 am, which is more than reasonable. Thayne arrived around 8:30. He was very professional and polite. He is even a fellow University of Wyoming alumni, which we are, as he could tell by the various stuff we have on our vehicles! Very personable!

He explained the process to me and that our house seemed to have an odd configuration, which meant he had to shut off the main water. He was very kind and even apologetic, but again, no need. He got the job done in a very reasonable time. He gave me a fair price. Then he said that if we had any problems at all with our pipes and systems to give him a call and he'd come right out. I love it when people are this passionate about their jobs and their customer service. We will definitely use them again to turn our system back on in the spring. Thank you, Thayne!

Mitch S.

Fast response. Ralph was a true professional and got the water fixed same day I called. I was a little confused about the $1850 quote I get before he arrived at the house. I would have preferred I get a quote on what I needed after he looked to see what was already there ( earthquake strap etc).
Great service but I think the price was high based on the cost of a Home Depot water heater.

Kerri M.

Tracy was great! Our water heater flooded the garage as we were getting the kids off to school, of course. We called and were able to be seen before noon! Tracy was able to replace our water heater with a new one that day! Granted, the price wasn't exactly what we were expecting to pay ($1800), but it was fixed in the same day! Tracy thoroughly explained how to use the heater in the event the pilot light went out.