Ira Hansen and Sons Plumbing

Chuck C.

The under-sink water filter developed a slow-drip leak. The filter is located such that it can't be inspected easily. Shea did a careful inspection of the filter and all connections. The leak source was not found; possibly it leaks only under the high water pressure in our SE Reno neighborhood.

Shea checked and tightened all connections and the filter housing. If the
leak starts again, it will likely be a manufacturing defect that only leaks under pressure and is otherwise not visible.

If I choose to replace the filter assembly, I will request Shea to do the installation. He works with a positive attitude and excercises skill and thoroughness!

Chuck C.

John K.

On Wednesday the main water line on one of my rental properties broke and water was going down the street. I called IHP at 9:30am and the gal on the phone said she would have someone come out and look at it between 10-11am that day.
TWMA came out first and said it was our responsibility to repair the line.
Ryan with IHP showed up around 10:30am that day. He gave me a price and I spoke to my business partner and we agreed it had to be repaired asap.
Ryan started working on it that afternoon. He did most of the digging on Thursday removing the old pipe. He did have some help. They replaced the pipe and did the backfill on that Friday. The tenants were without water for ONLY 2 days. I thought for sure this would be a week long project. I am so HAPPY with IRA HANSEN PLUMBING. I wont use anyone else for our plumbing needs. If I could give them 100 stars I would. Thank you Ryan and your helpers. You did a great job.

Donald D.

We were overcharged for a tankless water system flush. Over $530 and a year ago it was $300. Supposedly, the cost of their cleaning solution increased to add $230 to their service fee. Our entire community uses tankless systems, we will not recommend them to our community/friends,

Lorraine D.

Alexis Hansen was my realtor and pushed her family business on me. They left a huge hole in my ceiling and put in a faucet that broke weeks later and now she is suing me for retaliation because I did not go with her to sell my house (she couldn't sell it the first time). Do not use this company.

George K.

Used this service in the past and was good, now, not so much. Set up appt to have shower looked at for constant drip from shower head, believed was a bad Kohler cartridge. Guy came out inspected and confirmed that was the problem, took maybe 15 minutes to diagnose. Then said he was going to Western Nevada Supply to look for cartridge needed, returned an hour later said no part available, asked my wife who the decision maker was, not good! I asked for part number, he didn't have one. Total cost for service $500, $250 pr/hr, twice the price of other plumbers in the area. Bottom line, unprofessional and expensive, shop around.

Joe H.

Called them out to figure out the sewer smell. Tyler came out and said he found the issue under the bathroom sink and fixed it. While he was there found the issue with a leak under the kitchen sink which I will fix, charged me $350 which I don't mind paying if its fixed. Later that day the sewer smell was back, called him to return to fix it and says it has to be the toilet ring and wanted to $250 to come back and fix it. $250 for a $15 dollar ring and 30 minutes to replace....ridiculous. Find a better plumbing company.....in the future I will.

Arlene W.

$250 to unplug a toilet seems exorbitant!!!

On the other hand, Tyler told me that is their hourly rate and the minimum charge.
I should have checked what this company charges before choosing it.

On the other hand, Tyler spent over an hour dealing with a minor problem with a second toilet.
When I told him that I'd be writing a negative review about the price, he continued working on this second toilet, remained professional and pleasant.

If I again need to call a plumber, I'll do some price checking.
I may replace one of the toilets to get a more powerful plush.
Factoring price, I would consider choosing this company again and would ask for Tyler.
I appreciate the ethical and conscientiousness he displayed in dealing with me.

Rey L.

We called for a repair to our water heater and Tyler came out and fixed it promptly. Tyler did a great job and charged a fair price as well. Because of Tyler's efforts I will be using Ira Hansen and Sons for all my plumbing needs! Thanks so much Tyler!!

PW R.

Response to leaking upstairs condo water heater was within hours of calling. Work was estimated accurately and completed within a few hours the next day, which was a Saturday. Access to the work space was horrific, but the job was completed perfectly. This water heater also supplies hot water to the AC heater and is a more complicated install... and it was also done perfectly. I would highly recommend IRA Hanson for plumbing needs!

Judy H.

Looking for plumbing services at a reasonable rate? Ira Hansen and Sons is not the way to go. We contracted them to reconnect a faucet and garbage disposal (supplied by customer) plus an angle stop supply valve to a new kitchen sink. Price came to $700, which averaged out to over $200 per hr, an hour of which was spent getting parts subsequently priced at $100 (could have got them at Home Depot for under $50).

Workmanship was ok, but after post checking with some other plumbers, it became clear Ira Hansen and Sons were on the high side price wise. Bottom line, if cost is a consideration, suggest checking around before using their services.