Iplumb

Marcial T.

They were sent out by my home warranty company. As soon as he walked into the bathroom The first thing he said was oh I got to get another company out here to access water damage. Of course they were going to charge me for this. It was no damage to my wall after I told him no, he became a little bit upset and started to look at the problem, which was a small leak coming from my toilet. He told me he would have to make a custom flange to stop the leak, and that was not covered by the warranty company. and told me it was gonna cost me over $550 out of pocket. I told him to just replace the wax ring after he did that the leak stopped. They were out for another issue in the past which again they tried to make me pay over $900 out-of-pocket, which I refused if I would've known it was the same company coming out I would refuse service. Do not trust this company.

Jon C.

Iplumb came out under the AHS warranty company and did absolutely nothing. They immediately said the warranty company changed their coverage and would not cover the issues. I called Iplumb, and the Male person, on the phone blamed the warranty company and then hung up on me. If I could, I would give them a below one star. Stay away from Iplumb.

Stephanie S.

Our home warranty sent this company for a valve issue. The guy they sent was incredibly rude and didn't want to listen... Instead, he decided to talk to me like I was an idiot about how water moves through the pipes (it's basic knowledge). We were having an issue getting warm water... We would either get cold water or hot water. He came in and got the hot water working, which was not the issue. I turned the Fossett back on to show him what I meant and that's when he started telling me I needed to wait 15 minutes for the water to get hot again and we hadn't even let the water run previously for more than two minutes. He basically told me everything is fine and even reported that our home warranty.
We ended up having to get a second opinion and our home warranty sent out another company who fixed exactly what I thought was wrong.
To top it all off I called the owner of the company And told him what my experience was, and he was very aggressive, and gave me a very forced apology.

If I could give zero stars I would. Seriously the worst experience I've ever had.

Nash N.

As others have said avoid this company as the plague. They came in to do some work on my house through home warranty and tried to play some shady game when putting in my request to be fixed. Issue was denied and asked for a second opinion that were honest and fixed the issues. Save your self a head ache and request someone else if you are assigned to them.

Aashish S.

We had a couple plumbing issues in our home. Danielle was extremely responsive, courteous, and accommodating to help us get our issues resolved. No matter how busy she was, she still answered the phone and spent time answering our questions. Also responsive over text and very responsible. She has excellent customer service skills, which is impossible to find from companies nowadays. I will definitely be contacting Danielle again for future plumbing needs and would recommend her to other friends in area.

Tiina A.

Michael and Anthony did a great job in replacing our hot water heater. Fast, efficient, and left no mess. Danielle in the office was also outstanding in making sure we knew where we were in the process, saving us some money, and staying on top of things to keep our downtime to a minimum.

Chad W.

John, the service technician came out. He wrote on the ticket. I needed cartridges for a sink faucet and bathroom faucet. Then proceeded to say he couldn't locate them which guy the customer did at Home Depot and Ferguson. He claimed he needed a camper instead to not have it covered by the home warranty. Poor service dishonest do not recommend.

S W.

scheduled 2 appointments to fix my plumbing issue with no follow-up call. they never answer the phone and the after hours person has no idea what's going on. Stay away!!

Bill R.

As everyone has said, Iplumb working in conjunction with American Home Shield comes up with $694.50 in additional charges for a hot water heater but won't allow me to see what the charges are for. It's simply water in to heat the water and water out to flow through the home to the location where hot water is needed. Scam Alert!!! Stay away if you have American Home Shield.

Shani Z.

This company was sent by AHS. They do not work or answer the phone over the weekends but there's no message to say that and their voicemail box stays constantly full. When I finally reached them week days later, they never called me, they weren't able to come out for several days. When the first tech came, even though i described that it was likely a slab/foundation leak as there was no water in the home, he came with no equipment to diagnose. He confirmed it was likely a slab leak and needed a locator to come out and that was going to be another several days. They came back out with the locator who confirmed yet again that it was a slab leak where i said it was, the same plumbing tech said they needed to bring in another person to figure out the best way to fix the issue. I could continue the story but long story short after 6 visits to my house, the issue finally got fixed. But that was several calls, a lot of frustration, and escalation with AHS to get to that point. Plumbers with lack of knowledge, horrible customer service, and lack of someone to answer the phones give this company a deserving 1 star. I've had subsequent calls to AHS for plumbing issues but I always request a different service provider when this company gets assigned. Save yourself the headache and do the same.