Intown Plumbing

Marilyn P.

Two different guys had differing opinions on where the leak was. They still wanted to charge me another $3,000 to excavate. Turns out, another company I called said it was the water heater and repaired it. I paid Intown $250.00 and 350.00 for literally false conclusions. THEY NEED TO PAY ME BACK!
M Pittman

Aki J.

My kitchen disposal went out last night. I bought a new one this morning and called InTown Plumbing for installation. Robert came out and arrived at the time promised. He was very pleasant and did the installation. My kitchen is back in operation. I would recommend them for any and all Plumbing needs. I believe it was good value.

Ted K.

I haven't been able to find a reliable, fair, customer-oriented plumbing service in the past 5+ years. Thanks to a referral from a contractor, we decided to try Intown. From scheduling the appointment to the next-day service they checked all the right boxes. I especially appreciated the person I talked to when I confirmed the appointment. She went above and beyond expectations in listening to what was needed and effectively communicating their process ... and she did so with a "smile" in her voice. The service techs were very good, clean, and completed the job done in less time than I anticipated. Definitely a 5-star experience.

Pamela W.

So far Intown Plumbing has created a nightmare in what could be a lovely remodel. The bathtub has been full of the same water for a month. The laundry room plumbing isn't complete and created a moldy mess in the wall. The kitchen disposal is installed backwards. The dishwasher has been full of water for a week. The hot water heater hasn't been properly installed. this has been going on since before July. I can't imagine operating with such a lack of concern & respect for clients or self respect.

Eve M.

Do you think it is reasonable to charge $625 to ATTEMPT to repair a toilet - but fail? And to quote and extra $400 to come back to complete repairs? I certainly don't. The owner agreed to reduce the initial cost down to $400 but basically said that the repair challenges were my fault for buying a brand of toilet that he didn't like. I started with a toilet that had a very minor leak (about 1/2 a cup of clean water beside the toilet). When the call was finished, I had a non-functioning, disassembled toilet, and no idea when and if it would be fixed. I was told that it was my fault (1) for buying a brand of toilet that they didn't like, and (2) because I had agreed to pay $250/hr for their services, irrespective of how long it took to do the repair. For the record, I did not. DO NOT USE THIS COMPANY!!!!!! There rates are ridiculous, their ability to fix a problem is questionable, and their customer service leaves much to be desired.

Radha T.

Intown Plumbing is incredibly professional, responsive and honest. It's great finding a company where you can trust the work they do and the quote they provide. They even helped track down a part under warranty from a water heater that another company installed. This is my go-to plumbing company now. Thank you Intown Plumbing for all the great service calls!!

Dillon D.

My hot water was not working in my bathtub, so they told me I needed to replace my heater. They replaced the heater for $2k, but my hot water was still not working.

They came back out and said the only thing left to do was rip up the entire bathroom to "see the inner workings". They estimated this at $20,000.

I called in a second opinion. Second opinion simply flushed the line and that fixed the hot water in the bath tub. It took him less than 5 minutes. He also said it was the simplest most basic troubleshooting thing to do. But Intown Plumbing wanted to create a $20k, multi-week job out of it.

Furthermore, the second plumber told me that the piping was not installed properly such that the new water heater (which is my second water heater) wasn't even doing anything. So who knows if the new second water heater was even necessary to get hot water in the bathtub in the first place.

In services like plumbing where the client must trust the service provider to provide fair and accurate work, reputation/trust is everything. I have no trust in Intown Plumbing. I felt like my plumber was either incompetent, trying to scam me, or both.

I do not recommend Intown Plumbing.

Cathy S.

This is the best plumbing company ever! We've used them twice- once for a big emergency at the house and for my business! I asked them to help me after we waited 2 weeks for a part to come in from another plumbing company. They got the part for my business -the very next day.

Tom F.

Very happy with the work. Very prompt, courteous and professional. I have used Intown multiple times and they have consistently done great work.

Deeva Y.

Great service from Michael at Intown plumbing and his team.
used them for plumbing needs over the years. Michael's pricing is reasonable and honest opinion rather than other big companies that are predatory pricing when customer is in crisis. michael will respond back to text. sometimes hard to get hold of on phone but will call back. highly recommend.