Integrity Plumbing

Jay K.

Steve came out to anchor flanges and set two toilets 12/27. I was quoted $165 each by text on 12/26, which he said ""included the wax rings and bolts"". He added a steel reinforcement ring, $6 at Home Depot, and I was charged $565. His son, very pleasant young man, torqued down the tank bolts on a toilet I was reinstalling and the tank ended up cracked at one of the bolt holes. I tried to repair, but it was weeping so had to be replaced. I had to spend another $300 on a new toilet, which he came back to install on Monday 12/30. Despite texting me that ""mistakes happen"" he charged me another $235 for the 10 minutes it took to seat the new toilet. When I asked him to split the difference, he balked, reduced the charge to an additional $195. So, that's $760 to set two toilets, one of which was damaged and I didn't want to replace as it had a large tank for the ~80 ft of sewer line it was attached to.

Quote texted to me was $330. Instead charged me $760. Total cost with the replacement I had to buy: $1060.

Quote from Boelke, who couldn't come out until 1/3/25, was $325 (including the $98 service call). Very disappointed. Didn't honor his quote, charged another fee to replace the tank damaged by tightening the bolts, had to buy another toilet, and I'm out the toilet I wanted to keep there. He also didn't take the broken toilet to dispose of despite saying he would. Not the way to earn repeat business or get recommended to others.